Kik Not Showing New Messages? Try These 13 Fixes

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Kik Not Showing New Messages

One of the most common issues that users have reported is new messages not showing properly.

This can be an extremely frustrating issue to encounter, as it can completely hinder your ability to properly use the Kik application. This guide will help you identify what type of issue is causing your new messages to not display correctly in Kik and offer ways to help resolve those problems.

Use the information provided for you here to ensure that your Kik application is always functioning properly.

Why Is Kik Not Showing New Messages

The first part of this guide will focus on identifying the cause of your messaging issues on the Kik application. Problems that are causing you to not receive your new message correctly could be the result of many different issues that your application could be currently experiencing.

Use this guide to accurately identify these issues so that you can troubleshoot your problem appropriately.

1. Kik Server Is Down

One main reason you could be experiencing issues with your Kik application is server issues at Kik. If the servers are down, you will likely experience many issues with connectivity and functionality while using Kik.

Servers are what enable users to connect and communicate effectively through any type of social media application. Server outages are rare, however, and typically only happened during times of scheduled maintenance.

That being said, server overloads are possible and will cause you to not be able to access certain network features showing your new messages. You can check the status of the Kik servers on the website of their social media accounts.

Server outages are a widespread issue that affects many users of the Kik application at once. You will have to wait for the server issues to be resolved before you will be able to use the Kik application. You will likely not be able to properly send messages as well if the Kik servers are down.

Fix – Wait For Kik To Go Back Up

If the Kik servers are currently down, the only thing you will be able to do is to wait for the issue to be resolved. Kik server outages are rare and typically only happen during short periods of required maintenance.

That being said, server overloads and crashes are still possible. Keep an eye out on Kik’s website or social pages for more information regarding any ongoing server outages or scheduled maintenance.

You can expect server outages to be resolved within two hours. More severe server issues could cause the downtime to greatly exceed this estimation. For server overloads, the downtime you can expect is around five to six hours.

During Kik server outages you will not be able to properly receive new messages or access any other network features of the application.

2. Kik Has A Bug

Bugs and glitches are common causes of all sorts of issues on the Kik application. These types of errors are typically caused by runtime errors or application hang-ups that cause issues with functionality.

Bugs and glitches typically occur randomly and resolve themselves on their own, without any action needed from the user. That being said, in some cases bugs and glitches can be persistent and need to be addressed before you will have full functionality of your Kik application.

You should consult the list of troubleshooting methods found later in this guide to help you resolve these types of issues. As previously mentioned, bugs and glitches that are persistent will need to be addressed before you will be able to properly use Kik and its features.

While your Kik application is experiencing bug-related issues, you will not be able to properly receive new messages. This can be frustrating, but the troubleshooting methods below can help your resolve these issues.

Fix – Restart The Kik App

Most common issues can be solved by simply restarting the Kik application. While the application is running it can sometimes encounter run-time errors or bugs and glitches that can temporarily cause errors in functionality.

When this happens, a restart can help encourage the resolution of these errors and restart the application running fresh. This is a good solution for many problems people encounter on the Kik app, including your new messages not being received correctly.

Upon restarting the Kik application, your new messages will automatically begin the process of being added to your inbox. To restart the Kik application, you simply close the Kik application completely on your device. After you open it back up, any erroneous functions that you were experiencing will be ended.

Fix 2 – Switch Accounts

You should consider switching Kik accounts to fix your issues if you are unable to get the application to work properly using your current account. This can help you better determine the root of your issue by seeing if the problem is with your account or the Kik application.

To switch Kik accounts, simply log out of your account without closing the Kik application. This will take you to a log-in screen where you can log in to a different account and try to use the messaging features there.

This can help to encourage the resolution of any hangs up that the application could be experiencing as well as resolve errors associated with your profile’s user settings.

Fix 3 – Switch Phones

The device that you are currently using to access the Kik application could be causing your messaging issues. You should consider downloading the Kik application on another phone and logging into your account on it to see if you are able to receive your new messages.

If you are able to receive your messages without issue, you are likely experiencing some type of device issues with your other phone. This could be due to out-of-date software or some sort of network issue that your phone is experiencing.

Once you log in on the alternative device, you will be able to access your account and all of your new messages.

Fix 4 – Wait For Them To Come Out With A Fix

If Kik has been made aware of an issue that is causing widespread errors for users, then they will begin to process of releasing a fix for the problem.

If you find that there have been widespread reports of issues, including new messages not being received correctly, then Kik is likely aware of the issue and is working on a fix to resolve it.

In this case, all you can do is wait for Kik to release a fix for the issue. Typically, any errors like these will be patched out in an update that will be released. More serious issues will often be resolved faster. Not being able to receive messages correctly would be considered a major issue and would likely be patched fairly quickly.

Fix 5 – Log Out Then Back In

Logging in and out of the Kik application can help encourage the application to resolve any account issues you are facing that could be keeping you from using some of the methods in this list. Like any application, the Kik app can get hung up due to bugs and glitches. These could cause your Kik application to not work correctly.

Logging in and out of your account will refresh your application and encourage the resolution of any errors that your application could be experiencing. This can also help your new message be processed correctly if they have encountered some type of error during the sending process.

Fix 6 – Update Kik To Get Rid Of Bugs

Many issues with the Kik application are caused by outdated application software. When software falls behind on updates you will likely begin to experience issues more frequently, including your new message not being properly delivered to your inbox.

You should always update your application as soon as Kik notifies you that one is available. Doing so will ensure that you are always caught up on bug fixes and app optimizations.

You should consider checking for an update when you are having issues with the Kik app. You will need to manually download and install the update for it to take effect.

To check your application for updates you should navigate to the Kik settings menu. There, you will be able to check your version of the application. In the Application Version menu, you will be able to select “Check For Update”.

Once you have selected “Check For Update” the Kik application will automatically search for any apply any potential updates that are available for your device.

Fix 7 – Clear Your Cache To Get Rid Of Bugs

How you clear your Kik cache will depend on the type of device that you are currently using to watch Kik. The list below will walk you through the process for popular mobile devices and web browsers that are most commonly used to watch Kik.

If you are using Google Chrome to access Kik, you will first need to click the three dots at the top right corner of your screen. This will bring up a menu where you can find the More Tools tab.

In the More Tools tab, you will find the option to Clear Browsing Data. Click this option and choose the All-Time option. Finally check the Cached Images & Files box and click Clear Data. This will successfully clear your Kik cache in Google Chrome.

If you are using Firefox, you will first need to open the Firefox menu at the top of the screen. Navigate to the History tab and you will find the option to Clear Recent History.

Click on Clear Recent History and approve the clearing of Everything and check the Cache box. Once this has been done click Clear Now and you will have successfully deleted your Kik cache on Firefox.

If you are using an Android device to access Kik, you will need to open your device’s Settings menu and then open the Apps menu. In the Apps menu, you will see the Kik app. Tap into the Kik app menu and select Storage.

In the Storage menu, you will find the option to clear all of your cache data related to the Kik application.

If you are on an iPhone, you simply need to delete the Kik application from your device and reinstall it to successfully clear the cache.

After you have successfully cleared your Kik cache, you should be able to view videos on the user’s profile like normal if a damaged cache file was causing your application to not function properly.

Fix 8 – Reinstall Kik

Most common issues can be solved by simply restarting the Kik application. While the application is running it can sometimes encounter run-time errors or bugs and glitches that can temporarily cause errors in functionality.

Common errors caused by these types of issues are new messages not being delivered correctly and general messaging issues. These can be frustrating and can completely hinder your ability to use the Kik application.

When this happens, a restart can help encourage the resolution of these errors and restart the application running fresh. This is a good solution for many problems people encounter on the Kik app.

To reinstall the Kik application, you will need to delete the application from your device completely. Once you have done this, you will have to redownload the Kik application from the app store and reinstall it on your device.

This will replace all of the files associated with the Kik app with new ones. This process will remove any damaged or corrupted files that were potentially causing your messaging errors.

Fix 9 – Contact Kik Support

If you are experiencing persistent issues with your Kik application, you should consider contacting Kik support so they can investigate your issue further.

You should only consider this once you have attempted all of the troubleshooting methods listed here, as Kik support will likely suggest many of the methods on this list.

You can contact Kik Support on their website or through the app. There you will find detailed instructions on how to report your issue. First, you will need to provide a detailed account of your problem which will then be investigated by someone at Kik Technical Support.

Kik Support will walk you through any troubleshooting methods that you might have missed and offer detailed suggestions on how to successfully solve your issue.

This method requires some patience, as dealing with customer service on the phone can be frustrating. Rest assured that Kik Support will do all they can to get your application functioning properly.

Fix 10 – Consult The Internet For More Help

Guides like the one that you are currently reading can be a valuable resource when trying to resolve Kik application issues. This guide alone has provided you with detailed information that can help you identify and resolve your Kik messaging issues.

There are Kik user forums where all types of issues are being discussed by other Kik users who may be experiencing the same issue as you. Any issues that you are currently experiencing is likely being discussed and could possibly have a confirmed resolution posted somewhere in the forums.

3. Bad Internet Connection

A bad internet connection is one of the main causes of messaging issues while using the Kik application. Kik depends on a stable internet connection to properly process all messages that you attempt to send and receive using the application.

A bad internet connection can be caused by a faulty router, internet outage, or damage after a recent storm. You should use the list of troubleshooting methods below to help you resolve your internet issues.

If you are unable to restore your access to the internet after using the troubleshooting methods listed below, you should consider contacting your internet service provider for more information.

Your internet service provider can provide you with the most up-to-date information regarding your internet outage, as well as information regarding an estimated timeframe that your internet will be restored.

Fix – Switch From Wi-Fi To Data

If you are experiencing issues with your Kik messages, you should consider switching your connection from Wi-Fi to your phone’s data. This can help you bypass any internet connection issues that your Wi-Fi is experiencing by using your phone’s data to connect to Kik’s servers instead.

To switch from Wi-Fi to data on your phone, simply disconnect from the Wi-Fi and your phone will automatically begin using a data connection to access Kik. You should continue to use your data to access Kik and receive your new messages until your standard home internet connection issues are resolved.

Fix 2 – Turn Off VPN

You should turn off your VPN if you are having issues receiving your new messages while using the Kik application. Kik has been reported to have compatibility issues with most VPNs. These issues can cause you to not receive your messages properly, along with other account issues.

VPNs are a great way to ensure your privacy and security while using web-based applications. That being said, if you are experiencing issues using the Kik application while logged in with a VPN, you should consider disconnecting and accessing the Kik app without it.

This can help resolve the account issues that could be causing you to not receive your new messages properly. It can be frustrating to not be able to use your VPN with your applications. It is likely in the future that Kik will release an update that better supports usage with a VPN.

Fix 3 – Fix Internet Connection

If your internet connection is not stable, you will likely experience issues trying to access the network features on Kik. To fix internet issues, consider restarting your router or contacting your internet service provider for more information regarding your outage.

To reset your router, simply unplug it for at least sixty seconds. This will give your router time to completely power off and stop any latent functions occurring inside the device. Once you have powered your router back on, it will automatically begin the process of reestablishing a connection to your devices.

Fix 4 – Reset Network Settings

You could also consider resetting your network settings to help resolve your Kik issues. Your network settings can be found in your phone’s Network Settings menu. There, you will find the option to automatically reset your network settings.

Once you have confirmed your selection, your network settings will begin the resetting process. This can help encourage any network errors that your device was experiencing that could be potentially causing your Bluetooth issues.

Kik depends on the proper network settings to be able to function correctly.

Final Thoughts

This guide has provided you will all of the information that you need to accurately identify and resolve any issues that you are currently experiencing with your Kik application messaging features.

These issues can be frustrating and are typically caused by bugs or application errors. Users who are experiencing messaging errors will find that they do not receive their new messages correctly. Messaging issues are the most common problems encountered by users of the Kik application.

Using the information in this guide, you can now resolve these types of issues quickly and easily. It is important that you are always able to use your Kik application and all of its features as they are intended. This guide can ensure that you can always receive your new messages correctly.

Briley is a freelance writer and has been writing for over 10 years. The former journalist now content writer currently writes for Techzillo and focuses on consumer tech in general. His main interests include video games and consumer technology. He also writes for websites such as Lifewire, and Digital Trends. Read our Editorial Guidlines and Fact Checking process.

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