Why Won’t My JBL Charge 5 Turn Off?
There is always the possibility that the speaker was not manufactured correctly and in such a scenario the power button may not make the proper contact with the control board within the portable speaker.
With that said, there is also the possibility that there is a functionality issue with the battery. You should also consider that the JBL Charge 5 portable speaker is likely connected to a device, which can also cause problems when attempting to turn the portable speaker off.
We should not count out the possibility that the JBL Charge 5 portable speaker itself could be faulty.
With all of this in mind, let us get to some possible reasons why this issue is occurring with your JBL Charge 5 portable speaker along with solutions for the said problem.
1. Battery Problem
If you are attempting to turn your JBL Charge 5 off and are having no such luck, it is not only possible that there is a problem with the portable speaker’s battery but it is also likely, as this is a common issue with the JBL Charge 5.
As you likely know, the JBL Charge 5 portable speaker has a rechargeable battery, which means that the reliability of the battery can decrease over time and use.
This is not too different from a smartphone battery, when you have charged the battery, used it, and then recharge it enough times the battery will gradually lose its ability to hold a decent charge.
Sure, the JBL Charge 5 portable speaker battery is much larger than a smartphone battery but the degradation is the same.
No battery is built to last forever and with that said, if there is an issue with the battery in your JBL Charge 5, then it certainly can affect the functionality of the power button.
This sounds like it will be a huge task to figure out; however, taking apart the JBL Charge 5 portable speaker is relatively simple and you can do it yourself.
Fix – Remove or Replace The Battery
As previously mentioned, issues with the battery in the JBL Charge 5 are relatively common and JBL likely knows this since they have made it quite simple to get to the battery and even replace it (if need be).
Now, taking apart the JBL Charge 5 portable speaker may sound like a difficult undertaking; however, it is likely easier than you may assume.
The first thing you will want to do is remove the protective outer casing of the portable speaker, which you can do gently with a flathead screwdriver.
On the backside of the portable speaker, you should see an opening line across the speaker. Simply press the flathead screwdriver into this opening and gently press outwards and the casing should pop loose relatively easily.
After you have loosened the protective casing of your JBL Charge 5 portable speaker, then you will want to find the battery compartment, which will be the long black plastic cover secured by three screws.
Use a small screwdriver to remove the three small securing screws. After removing the three small screws, then you can use the flathead screwdriver to pop up the three securing plastic tabs around the battery compartment.
Now you should be able to remove the battery compartment cover. Here, you will find the battery for your portable speaker, which will be connected to the speaker with a cable.
Now, you can either unplug this wire and let the portable speaker sit for a couple of minutes, then plug the cord back in and reassemble your JBL Charge 5 portable speaker, which could fix the power button issue or you can replace the battery with a new one. The JBL Charge 5 portable speaker takes a Cameron Sino Lithium Ion Battery (view on Amazon).
2. Functional Problem
It is also feasible that your JBL Charge 5 portable speaker is experiencing some minor issues, which is made apparent by the powering-off difficulty you are currently dealing with.
It is important to keep in mind that your JBL Charge 5 portable speaker is simply a device, which means that much like any other device it will eventually experience functionality problems.
Luckily, since the JBL Charge 5 is simply a device it can be reset, and similarly to your smartphone or PC, a simple reset can help with a number of minor functional issues such as this.
Fix – Reset The JBL Charge 5
As previously stated, you can fix minor functional issues such as the one you are currently experiencing by resetting your JBL Charge 5 portable speaker.
Lucky for you, this method is quite simple but make sure that you turn off any audio that is being amplified by the portable speaker.
This is because you will have to use the volume buttons to reset your JBL Charge 5 portable speaker and you do not want to blow out the speaker or your eardrum. You can follow the steps provided below to reset your JBL Charge 5 portable speaker.
Step 1. The first thing you will want to do is make sure that your JBL Charge 5 is turned on, which it likely already is since you are having trouble turning the speaker off.
Step 2. Next, press and hold the Volume up and Play buttons at the same time for about two seconds. After the two seconds have passed, the LED light will begin flashing, then the speaker should turn off.
Step 3. Now you can turn your JBL Charge 5 portable speaker on by pressing the power button.
If you have followed the previous steps successfully, then your JBL Charge 5 portable speaker will be reset and should clear this issue.
3. Apps Running
Another possibility that could explain why your JBL Charge 5 portable speaker will not turn off is that there are apps running on your device that are interfering with the portable speaker.
This could be a music streaming app such as Spotify or it could even be the JBL app, as even the JBL app running can cause issues with the device turning off.
This is because the JBL Charge 5 could be detecting that there is still an app running on the device that it is connected to, which can keep the portable speaker from turning off. Luckily, this is a quite simple method to resolve this issue.
Fix – Close All Apps and Disconnect
As previously depicted, there is the possibility that you have apps running on your device that is either connected or paired with the JBL Charge 5 portable speaker, which can cause the speaker to remain on even when you attempt to turn it off.
Keep in mind that even the JBL app can at times keep the portable speaker turned on, which means that you will want to close all of the apps you may have running on your device.
4. Broken Power Button
It is certainly possible that the power button on your JBL Charge 5 portable speaker could be broken, which will cause the portable speaker to not be able to turn off properly.
Fix – Get a Replacement
If you believe that the power button on your JBL Charge 5 portable speaker is broken, then you will want to get a replacement speaker unless you want to remove the battery every single time you want the speaker to turn off, which is not likely.
You can either contact JBL to see about possibly getting a replacement speaker or you can attempt to return the speaker to the store or website that you purchased it from.
5. Faulty Speaker
It is quite possible that you may have purchased a faulty JBL Charge 5 portable speaker, which can certainly be the reason why your speaker will not turn off. While it is a real bummer, it would certainly not be the first faulty device.
Fix – Contact JBL
If you have tried all the previously provided methods for this issue with no results, you may have a faulty JBL Charge 5 portable speaker on your hands.
If you believe this is the case, then you will want to contact JBL and see if they will either swap the faulty speaker for a new one or if they will simply send you a new one.
The JBL Charge 5 portable speaker is an awesome little speaker; however, it is a device and devices have issues all of the time. So, it comes as no surprise that you might encounter an issue such as this one.