It Looks Like Something Went Wrong Snapchat


Why Does It Say It Looks Like Something Went Wrong?

It is a real downer when your friend sends you a story or otherwise on Snapchat only for you to see the error of “something went wrong.”

However, this does not have to be the end of your chatting with your friend or your Snapchat experiences.

This error does point out that something has obviously gone wrong in the process of your friend sending you something and you receiving it, then subsequently viewing the sent item.

While this is clear enough, you will want to be able to pinpoint what exactly is causing the error to occur so that way you can also figure out how to remedy the issue at hand.

Some simpler reasons why this error is occurring and ones that you will want to check are:

  • Internet Connectivity: You should make sure that you are connected to the internet and also that the internet connection to your device is not weak or possibly none existent.
  • Snapchat Server: Consider the availability of Snapchat’s server, as the server could be down, which you can check for on another website such as Make sure that Snapchat’s server is indeed up and running otherwise, this could cause many issues.
  • Momentary Glitch or Malfunction: Take into account the possibility of the error being a result of a temporary glitch or malfunction on the Snapchat app. The issue could be possibly fixed by simply closing and reopening the app or clearing the cache for the Snapchat app.
  • Device Issue: It is certainly possible that the error could be in response to an issue on your device. Be sure to try restarting your Android, iPhone, PC, or tablet. You should also make sure that your device is up-to-date with any software/hardware updates made available for your device.

With all of those possibilities listed, it is also feasible that none of those is the issue that is causing this error to occur. This means that you should read on to find out other possible reasons and see how you can fix the problem.

1. They’ve Disabled Their Account Temporarily

It is certainly possible that your friend or whoever that was attempting to send you something on Snapchat has disabled their account.

If this is indeed the case, then rest assured they can return to their disabled account, as it is only disabled not deleted. When someone deletes their Snapchat account it is more permanent than if they were to simply disable their account, which will only temporarily deactivate their Snapchat account.

Now, the reason why they disabled their account can vary drastically, it could be due to an issue with someone they know or someone they prefer not to know. Whatever the case may be, they clearly do not want their Snapchat account to be visible or findable.

Fix – Wait For Them to Bring It Back

As previously stated, it is certainly possible that they may have disabled their Snapchat account.

If this is indeed the scenario, there is not much you can do and much like an EDM song, you are going to have to wait for them to bring the beat back. Unfortunately, you will have to wait for them to reactivate their Snapchat account.

If you know the person in question personally, then you can try reaching them either by text message or on another social media platform to see why they disabled their Snapchat account and to also see if they would enable the account once again so that you may view what they sent you.

2. They’ve Deleted Their Account

When you encounter this error on Snapchat that will tell you that “something went wrong,” it can usually occur when someone has sent you something such as a Snap story.

This could possibly mean that the person that sent you the Snap story could have deleted their Snapchat account, which can result in the error of “oops, something went wrong.”

Similarly to when someone disables their Snapchat account, you will not be able to view what they sent you since their account is currently not counted as being a Snapchat account.

Once someone deletes their Snapchat account, their account cannot be viewed, and neither can anything that they have sent be viewed.

You’ll Never Be Able to See Their Story or Profile Again

When someone has deleted their Snapchat account, it is gone for good and you will not be able to view what they have sent you, which will result in the “something went wrong” error prompt.

Before a user’s account is fully destroyed, their memories and other information are still kept in the system for 30 days after they delete their Snapchat account.

It is unclear, though, if other users are able to view their profile, memories, or any other information during this grace period. So, whether or not you are able to view their Snapchat profile, you will likely not be able to view the Snap story they have sent you.

You should consider this as a possibility when you encounter the “something went wrong” error on Snapchat.

3. Snapchat Deleted Their Account

It is certainly feasible that Snapchat may have deleted their account, there are many possible reasons why Snapchat could have done this such as violating their Terms of Service.

Their Snapchat account can be deleted if it seems to be a false one. Alternatively, their profile may be deleted if they are accessing Snapchat or Snapchat services through an unauthorized third-party app or modification.

Additionally, their account is in jeopardy if they have not verified their email and phone number. Any of these possible reasons could be valid for Snapchat to delete their account.

They Probably Violated Their Terms Multiple Times

In the scenario that any user on Snapchat violates their Terms of Service, Snapchat can and will delete their account.

This is because when you sign up for Snapchat, you agree to their Terms of Service and any violation of those terms gives Snapchat every right to remove that person’s Snapchat account.

There is no way to create a Snapchat account without agreeing to their Terms of Service.

So, when you get the “something went wrong” error, you can find another way to contact that person either through another social media platform or by text message to see if their Snapchat account was deleted due to violating their Terms of Service.

4. They Were Suspended

Quite similarly to when Snapchat deletes a user’s account, it can also suspend the account. A Snapchat account may be locked either temporarily or permanently for the following reasons:

Use unapproved third-party plugins or apps from the platform. abusive conduct or sending unsolicited emails. Send a lot of friend requests before checking the contact information (phone, email, etc.).

Any one of these reasons can get a user’s Snapchat account suspended or even deactivated. You should consider this as a possibility as to why you are getting the “oops, something went wrong” error, as this very well may be the cause.

Snapchat Has Suspended Them Temporarily

If you believe that Snapchat may have suspended their account, then you will be relieved to know that is typically only temporary.

If Snapchat notices suspect behavior, such as adding an excessive number of friends, using prohibited third-party apps, or breaking their rules, they may temporarily lock their account.

They can log back into their account after a 24-hour period, (if their account has a temporary lock).

This shows how careful you should be when using the Snapchat app because what may seem harmless to you, very well might get your Snapchat account temporarily suspended.

If you know the owner of the Snapchat account that was attempting to send a story or otherwise to you when you received the “oops, something went wrong” error, then you can try reaching them either by text messaging or on a different social media platform to find out if their Snapchat account is temporarily suspended.

Snapchat is a fun and engaging way for you to keep in touch with your friends and family; however, it is also an app and an extension of technology, which means that it is susceptible to errors, bugs, and malfunctions.

So, while it is certainly inconvenient and even frustrating, there is almost always a solution for the issue. Errors are quite common on any social media platform but this does not mean you will have to give up that platform.

Instead, you can find a handy guide such as this, which will help you troubleshoot the issue and figure out what you can do about it.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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