There’s a countless number of individuals that have bought tickets, expecting to go to their concert or a sports event and, at the last second, couldn’t make it; so, you use StubHub. But, the question remains: is it a legitimate place to buy tickets from? Absolutely.

StubHub has been in business for almost two decades now, at the writing of this article, starting way back in 2000 by Eric Baker and Jeff Fluhr. It took a whole three years before the company was actually profitable. At the time, eBay was still the powerhouse for e-trading, so they sold StubHub to eBay in 2007 at the tune of $310 million USD.

It seemed a natural step for eBay to make it a flagship of their company, considering StubHub is all about selling tickets, especially secondhand tickets–tickets that were bought, but the original buyer could no longer attend the event.

What is StubHub?

Let’s say you want to head to your favorite concert. You can’t. You’re too busy and you just can’t make the time to go. And finding tickets closer to the event’s date is nearly impossible. But luck smiles on you and you do get to go. Now you have a problem: tickets aren’t for sale anymore. Where do you go? StubHub. It’s one of the best sites for nabbing yourself hard-to-get tickets to events that are almost upon you. You might even manage to pull a ticket for a discount, though, that is less than likely.

StubHub is the middleman. It’s basically an eBay for tickets, which is ironic considering eBay now owns them. If you have a band and have some tickets that weren’t sold; sell them on StubHub at a reduced price so you don’t have empty tickets lying around. You can’t go to that opera house you’ve been dying to see? Sell your ticket on StubHub.

Of course, it isn’t entirely free. StubHub does collect commision on every ticket you sold, but when you have a lot of unused tickets, and the price cut will still leave you with a gain in income, it’s definitely worth using.

But is StubHub Legitimate?

Okay, so you aren’t completely convinced. Understandable. “Absolutely,” isn’t quite enough of an answer to the question. If you missed it, maybe you skimmed past it, but StubHub is owned by eBay. That is its biggest piece of evidence that calls to its legitimacy.

And, let’s not forget that eBay is still around, still kicking and still gets traffic regularly. It’s been doing just fine. With eBay backing it and its policies, there’s no question: StubHub is, indeed, a legitimate site.

That doesn’t clear it for being the best site, however. It says nothing about its platform as a whole. It doesn’t explain if its customer service is good and it doesn’t explain if its reviews are good. Spoiler alert: the public’s opinion on StubHub is pretty polarizing.

StubHub and the Public’s Love-Hate Relationship

StubHub is a legitimate site, but that doesn’t mean people have stellar opinions about them. In fact, StubHub is the definition of a love-hate relationship. You’ll find plenty of individuals who love StubHub, and rightfully so, but you’ll find just as many individuals who hate StubHub, and rightfully so. However, public perception and anecdotal evidence is one thing, understanding StubHub’s policies is another.

If you don’t like StubHub, it’s probably because of a bad buy. Look, it happens. That’s just the nature of e-trading and security isn’t going to pick up on every single trade that happens. However, it’s good to understand the backup plan that is put in place just in case a bad buy happens; that’s what a good business does or, at least, should do and StubHub has that in spades.

One such policy is their after-buy policy. For starters, when you buy a ticket from StubHub, most of the time you’re actually getting what you paid for. Most of the time. And here’s where their after-buy policy comes into play. If you do happen to buy a fake ticket, in the rare chance it happens, StubHub will fully reimburse you. StubHub might even reimburse you buy outsourcing another ticket to you, free of charge. Great, right? After all, it’s only fair if StubHub fails to catch a bad ticket, they should cover the costs. Most people aren’t equipped to see through a bad ticket. To be fair, you should always be careful of any online goods you buy.

Of course, there were a few incidents that were, thankfully, rectified. For example, back in 2006, a bunch of fans bought tickets for a New England Patriots game. Unbeknownst to them, when they rolled up to see the game, some were counterfeit and the other tickets were tickets that were bought by fans, had their season tickets revoked and decided to sell them. In other words, they were tickets that had been voided. StubHub lost in a Massachusetts state court. A misstep, for sure.

You see, the negative reviews of StubHub should always be taken with a grain of salt. These are angry individuals that had a bad experience with StubHub and, unfortunately, it wasn’t the fault of StubHub; they’re just the middleman. If you had a bad experience, remember this: the brokers are the ones to blame, not StubHub. They even go as far as to reimburse you if there was an issue with your ticket. How many companies do you know of that actually do that? And, lastly, negative reviews tend to be louder than positive ones. Remember that, too.

Bottom Line

StubHub is simply a great place to nab yourself some last minute tickets. It has a Plan B in place just in case something bad goes down. The worst that can happen is StubHub doesn’t manage to get you a ticket to replace it, which doesn’t always happen. That’s not something you should hope for.

Look at it this way, you may not be able to go to the event you wanted to, but at least you have the money you spent, right?