iPhone Won't connect to iTunes

I’m going to show you a few steps to take when your iPhone won’t backup to iTunes on your computer. Many people experience this issue where they click the Backup now button, it greys out. There are multiple reasons why this error is happening, and it can be frustrating. I’m going to show you why you’re having this problem and how to fix it.

Why Your iPhone Won’t Back up to iTunes

All you wanted to do was save all the data on your device unfortunately, your iPhone won’t let you. There are plenty of reason why you may be experiencing this issue and the most common reasons are because of the software your device is running on, and iTunes itself.

First, I’m going to give you somethings to look out for, then, you can start troubleshooting your iPhone and seeing if the problem is because your device itself.

Make Sure iTunes is up to Date

One of the most common reasons why your device isn’t connecting to iTunes is mainly because of the software your iTunes is running on. There may be a bug in the software that’s not allowing your iPhone or iPad to backup.

Updates are meant to clear up bugs and add new features to the application. So, if your iTunes is running on an old version, you’ll need to update it in order to eliminate the a bug. To update iTunes:

  • Open the iTunes app from your desktop
  • Once you’ve opened it, you may get a pop up saying that there’s a new version of iTunes available and you need to download and install it
  • If this didn’t come up, left click on the help button at the top left of iTunes
  • Click the ‘check for updates button’

Doing this will force iTunes to check for an update and if it finds one, you’ll be able to click on a button that says, ‘Download iTunes’. After you’ve done this, try to backup your iPhone again and see if it works.

Check if your Cable is Certified

If you plug your iPhone into your computer using a faulty charger, the chances of it working are very low. If you buy cables that aren’t certified or are damaged, you’re going to have issues when you’re trying to connect to iTunes.

If you bought your charger for a cheap price, this can be a very good reason why it isn’t working properly. Good Apple chargers meet certain standards which are approved by Apple so that you can guarantee that they worked properly. If you know your charge is a knock off, this is the most likely reason why you can’t back up your iPhone to your computer.

If you still have the box of your charger, you can check if it’s MFI certified. This means that it meets Apples standards for a good charger. To identify whether it’s MFI certified or not, you’ll see the ‘made for’ logo on the box. If your cable is damaged, this can be another reason why your iPhone can’t backup to iTunes.

Update your Operating System

The next step you can take before trying to backup your device is to update if first. If you’ve tried to backup your iPhone and it didn’t work the first time and your iPhone software was out of date, this may have been the reason why it wasn’t working properly.

There may be a bug in the iPhone software you’re using that’s stopping it from being backed up. Bugs can cause all sorts of trouble so when an update comes out, you want to make sure that you update your device as soon as possible so it doesn’t have more serious issues such a boot loop. To update your device:

  • Go to the Settings app
  • Scroll down to General
  • It will now check for updates and if there is one, you can click on ‘Install Now’

Once you’ve followed the steps above, you can go ahead and plug your iPhone into your computer then try to back it up again.

Make Sure you have Enough Space on Your PC

If your PC is nearly out of storage or it is fully out of storage, there will be nowhere to store your backup. Go into your drive and check If there’s enough storage to store the backup files. The backup that you’re trying to store on your PC is going to be quite large, so you’ll need to make sure that your PC can contain it.

If your drive is full, you need to delete some files in order to make space for the backup. After you’ve cleared a good amount of storage, you want to go and plug your iPhone and see whether your iPhone will backup to iTunes.

Turn off Any Firewall or Antivirus on your Computer

You’ll be surprised to know that leaving an antivirus or firewall turned on while you’re trying to backup your iPhone from iTunes may be stopping it from working. The protection software you’re using might be stopping your iPhone from backing up because it doesn’t trust your device.

To turn off any antivirus protection software:

  • Locate the program from the notifications area
  • Right-click the antivirus icon and tap ‘disable’ or something along those lines

This will disable common antivirus programs such as McAfee, Kaspersky, AVG, or, Norton. After you’ve disabled it, connect your iPhone to iTunes and see if you can back it up. Having firewall on is a common reason that can stop your device from backing up to iTunes.