You may think that your device is frozen, but in reality, your touchscreen isn’t working. When your touchscreen is unresponsive, it may be a software or hardware related problem.
Why is My Touch Screen not Working?
Before diving into the fixes, I just want to talk about how a touchscreen works. It doesn’t detect force, but the way it works is it detects changes in the electrical current that occurs on the screen.
As you may have heard, your body is made up of mostly water which is a conductor of electricity.
So, when you put your finger on the screen, it detects a change in electrical current because there’s this giant grid that’s going back and forth and it knows where your finger is, based on the change in electrical current.
If you’ve ever tried to use a glove playing golf training, or you have exceptionally dry skin, you may have noticed that your touchscreen isn’t working so be sure to take this into consideration.
Hard Reset your iPhone or iPad
Let’s say that your fingers are perfectly fine. They probably are. You’ve tested them with other iPhones, right?
So, the first thing you want to do is to make sure your iPhones or iPads screen isn’t frozen. To do this, you’ll need to do a hard reset. If your iPhones screen is frozen, it will restart your iPhone, and everything is fine.
If you have the iPhone 6 or older:
1. Press and hold the side button and the home button together
2. Do this until the Apple logo appears
3. Release both buttons your iPhone and make sure you hold it together for long enough
On Phone 7:
1. it’s the power button and the volume down button
The iPhone 8 and iPhone X:
1. Press the volume up button and the volume button down button
2. Press and hold the side button until the Apple logo appears on the screen
If an App Caused it, Delete it
So, you’ve hard reset your iPhone or iPad and the touchscreen still isn’t working. Sometimes it could be a specific app that you opened which causes your touchscreen to stop working.
It’s probably a problem with that app specifically, so you’d want to delete it.
1. Press and hold the app icon
2. Wait for the ‘x’ to appear
3. Tap on Delete
4. Delete the app on your iPhone
Perform a DFU restore
The next thing you’re going to do is to perform a DFU restore on your iPhone or iPad.
Essentially, what you’re doing here is eliminating the possibility that it’s a software problem with your iPhone before you say, okay, maybe it’s a hardware problem.
And this is what they’ll do if you go to an Apple store to fix the issue.
A DFU restore stands for device firmware update and it’s the deepest type of iPhone restore you can do. If it is a software problem that’s causing this, a DFU restore will fix it.
Repair your Screen
The last option is to get your iPhone or iPad repaired because your display could be permanently damaged and the only way to fix it properly is to get it repaired.
Going to the Apple store is the best option for this but, you’ll need to go to the store and schedule an appointment. After you’ve scheduled it, they will give you a date to come in which could take a few weeks.