Lately, some iPhone users have been facing an issue with the FaceTime. Their iPhones get stuck/freeze on the call ending as soon as they dial a number. This is quite frustrating, especially if you are using FaceTime for professional dealings.
The good news, however, is that Apple has acknowledged this issue and the problem has been addressed (to some extent) . If you are still facing this issue then you may need to have a look at the solutions described in this article. Here is what you can do about this issue.
A force restart is perhaps the most commonly used troubleshooting technique for various iOS-related issues. The best thing about this technique is that it often pays off regardless of how major/minor the fault is. So, before opting for ant technical solution, just give force restart a go and you may not need any other method. Here is how you can force restart different iPhone models.
For iPhone 8 or Later:
Quickly press-release the volume up button, then press-release the volume down button in quick succession. Once done, press-hold the sleep/wake button until the Apple logo appears on the screen.
For iPhone 7 & 7 Plus:
Press-hold the sleep/wake button in tandem with volume down button for at least 7-10 seconds. Do not release them until the Apple logo appears on the screen.
For iPhone 6 Plus & Previous Models:
Press-hold the home and side/top button (as per the model) for 10 seconds. Do not release them until the Apple logo appears on the screen.
Restart from Settings:
The next solution also involves restarting, but it is not a force restart. If your iPhone is only having issues when you make calls on FaceTime then you can restart your iPhone from the settings. Usually, you would just power it off from the sleep/wake up button, but here you will do it differently. Here is what you need to do.
1. Go to the Settings on your iPhone.
2. Tap on the option General.
3. Scroll down to the very bottom and hit the option Shut Down.
4. Once the phone is powered off, turn it on and check if the issue has been addressed or not.
Disable and Enable the FaceTime:
Since it is all about restarting, how about restarting the feature itself. Of course, not in the literal sense, but you can disable the FaceTime for a few seconds and then enable it back. It is an equivalent for a restart, and it has worked for some users. Follow the steps mentioned below.
1. Go to the Settings on your iPhone.
2. Scroll down and locate the option FaceTime. Tap on it.
3. Next, toggle off the feature FaceTime for a few seconds and then toggle it back on.
4. Exit the settings, launch the FaceTime, and make a call to check if the issue has been addressed or not.
As most of you would be aware that Apple now allows its users to delete the pre-installed apps as well. A few years back, this option wouldn’t have been possible, but since it is possible, why not use it to your advantage. Many users have reported that deleting and reinstalling the FaceTime feature automatically addressed the issue for them. Here are the steps that you need to take.
1. Locate the FaceTime app on the Home screen.
2. Press-hold on the icon until all the apps on the screen start shaking.
3. Tap on the small x button that appears above the app’ icon.
4. Confirm your action by hitting Delete FaceTime.
5. Head to the App Store and reinstall the FaceTime. Hopefully, you won’t face the issue with this freshly installed FaceTime.
Reset All Settings:
Before you start getting worried about your data, this reset isn’t going to delete any of your data or content. It will just Reset All Settings to freshen up the things on your device. So, do not create any fresh backup and just head to the Settings. Next, follow the steps below.
1. Tap on the option General.
2. Scroll down to the bottom of the screen and tap Reset.
3. Now hit Reset All Settings.
4. Once the iPhone reset all settings, launch FaceTime and see if it has helped the cause or not.