When your camera isn’t working, it can either have a software issue or a hardware problem. Before you assume your camera is broken, I’ll show you a few ways you can troubleshoot the software before you think about repairing your iPhone.
The most common reason your camera isn’t working is due to the software on your device not responding to the camera on your iPhone or iPad.
You can fix this minor software issue by restarting your device. You do this by holding the sleep/wake button > slide the icon to turn it off > turn it back on and test your camera.
Remove any Cases
So, let’s say you’ve opened your camera app and you take a picture. When you look at your gallery and the picture is black. There can be a number of reasons this happens, and it can include both hardware and software.
The first thing you need to check is if there’s anything covering the lens. If you have a case on your iPhone, make sure it’s not the wrong way around because this will block the lens meaning that pictures will turn out black.
Don’t use a Third-Party Camera App
The next step is to stop using a third-party camera app. So, if you’re using an app in the app store that replaces your camera.
The software in camera apps that come from the App Store isn’t as robust or well-coated as the Apple bloatware apps.
I’ve found that the built-in camera app is just significantly better than every single camera app in the App Store. If you’re currently using a third-party camera app, it’s best to just delete it and use Apples camera.
Close All of Your Apps
The next step is to close all the apps. This is basic troubleshooting when looking for software issues.
If you have an iPhone 8 and earlier:
- Double press the home button and the apps will appear
- Swipe the app up and off the screen
- Swipe all the apps off the screen
The iPhone X and older is a little bit different:
- Swipe up from the very bottom of the screen
- Do this while holding the screen
- Once the apps appear, press and hold until you see the red minus sign in the upper left corner of the app
- Swipe all the apps off
Restart your iPhone
If the previous steps haven’t worked for you, the next thing you want to do is to reset your iPhone. Restarting your iPhone can compete for more of an iPhone wide minor software glitch.
Here’s what to do:
- Press and hold the power button
- Slide to power Off will appear
- Slide to the right to turn Off your iPhone
- Wait 10 – 15 seconds, then turn your iPhone back On
Beginners Tip – Remove the Plastic Cover
If you’ve ever had the experience of buying a new iPhone, you’d know that there’s a plastic film covering your iPhones screen.
If you’re having these issues with your front camera, make sure that you remove the plastic film. This goes for the same as the back camera. The back camera also has a plastic cover on it so make sure you’ve peeled this off.
This cover can make your pictures come out blurry so if this is an issue you’re having, make sure you follow this step.
Reset All Settings
The next step to fix your iPhone’s camera is to reset all settings. Reset all settings is a good intermediate software troubleshooting step because it doesn’t delete any of your personal data like your pictures. But, it does reset everything in the settings app and a lot of the time, software problems can occur when something gets corrupted in there.
When you go to the Apple store, this is the first line of defence that a tech will use to try and fix your camera issues.
Here’s what to do:
- Go to the Settings app
- Scroll down to General
- Tap ‘Reset’
- Tap ‘Reset all Settings’
- Enter your iPhone passcode
- If you have a restrictions passcode setup, you’ll need to enter that passcode after
- A confirmation pop-up will appear on the screen so tap Reset all Settings
- Your iPhone will then turn off and back on
Things like your Wi-Fi passwords will just be gone so make sure you write them down because you’ll have to enter them again afterwards.
Restore your iPhone
The next thing to do if your camera still isn’t working is to do a DFU Restore A DFU restore is the last line of software defence before you decide it’s a hardware problem. A DFU restore is the deepest type of restore. It’s important to do a DFU restore because it addresses firmware issues which is the F in the DFU, meaning the camera has firmware.
Here’s how to do a DFU restore