Instacart Account Deactivated (23 Reasons Why)

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Instacart Account Deactivated

If your Instacart account has been deactivated, there are a few reasons why. Mainly, it would be caused by a violation of their guidelines, but people have been complaining that they haven’t done much wrong but they’ve still been banned.

Why Did Instacart Deactivate My Account

1. Sharing Your Account With Your Friend

One reason as to why your Instacart account could have gotten deactivated is because you were sharing your account with a friend. Instacart accounts are meant to be for one person and one person only.

If Instacart notices that the name under your account sometimes changes, or there are two addresses that are used within minutes of each other on different orders. This can cause Instacart to think that more than one person is using said Instacart account.

Since Instacart does have a fee that makes up their annual membership, you sharing an account with another person makes it so that someone is able to use Instacart without having to pay the annual fee.

Due to this fee, Instacart does not allow you to share your account with anyone other than yourself. Thus, sharing your account with a friend can easily result in you getting your shared Instacart account deactivated.

2. It Was An Accident

Sometimes, your Instacart account is deactivated by accident. This may just be due to a glitch in the system that caused you to be deactivated or maybe someone reported your account for a variety of different reasons.

There are accounts that do commit violations every day and Instacart receives thousands of reports every day. Due to this, sometimes accounts are just taken down immediately so the reports can be handled in an efficient manner.

Sometimes, accounts may report you just because or maybe they just accidentally reported you. For example, someone might have thought you delivered their Instacart order to the wrong house, but in reality, they were just looking in the wrong spot.

However, you did not go against any guidelines so you can appeal the violation. Appealing is very simple. Additionally, there are accounts and bot that may have reported you for no reason at all. This is an instance where you, again, did not commit any violations and Instagram will review your content.

Instacart Account Deactivated

3. You’re Getting Low Ratings

If you use Instacart as a way of earning an income, meaning you deliver/shop for people’s orders, those who you deliver to are able to give you a rating.

The ratings are based on the quality of the items delivered, the time frame it was delivered in, if you placed their order in the correct location, if you delivered their order to the correct house, if you included all of their order, and various things alike.

If you are doing something that is not living up to the standards of the Instacart customers, this will result in you getting low ratings.

Instacart prides themselves in having great deliverers/shoppers, so if you are not meeting these standards and constantly getting low rating, this can result in your Instacart account being deactivated because Instacart no longer wants you as a deliverer/shopper as your ratings are not up to standard for the company.

3. You Have A High Cancellation Rate

If you use Instacart as a way of earning an income, meaning you deliver/shop for people’s orders, those who are placing orders on Instacart can decide to cancel their order with you if they want to.

These cancellations could be because of a variety of reasons, but maybe you have a low rating, some really negative reviews, will take too long, or who knows what. If you are constantly being canceled on, this will fag in Instacart’s system and Instacart will note your high cancellation rate.

If they believe that you are just cancelled on far too frequently and it reflects poorly on the Instacart brand, your Instacart account may be deleted. Instacart wants to only continue to employ people who their customers like and want to order from.

If you have a high cancellation rate, this implies that customers are not happy with your services and will lead to Instacart deactivating your account as you are not meeting their standards as a deliverer/shopper.

Additionally, this also applies to you if you are just a customer ordering from Instacart. Maybe you never tip well enough or have too many special requests to make your order worthwhile for a deliverer/shopper. This too can result in your Instacart account being deactivated.

4. You Have A High Refund

If you use Instacart as a way of earning an income, meaning you deliver/shop for people’s orders, those who are placing orders on Instacart can ask for a refund if they are missing items or their items are damaged upon arrival.

These refunds could be because of a variety of reasons, but maybe their frozen food melted, or all of their fruit was squashed, or you forgot to grab certain items, or who knows what.

If your customers are constantly asking for a refund, no matter if it is for the whole order or just a couple of items, this will fag in Instacart’s system and your high refund rate will be noted by Instacart.

If they come to believe that you are just delivering orders that require a refund far too frequently and it is reflecting poorly on the Instacart brand, your Instacart account may be deleted. Instacart wants to only continue to employ people who their customers like and want to order from.

If you have a high refund rate, this implies that customers are not happy with your services and will lead to Instacart deactivating your account as you are not meeting their standards as a deliverer/shopper.

Additionally, this also applies to you if you are just a customer ordering from Instacart.

If you are constantly asking for refunds, even if it is just an item or two per order, this is very odd to need so many refunds so Instacart will begin to question if you really need that refund. This too can result in your Instacart account being deactivated.

6. You Violated Instacart’s Agreement

Whether you use Instacart to deliver/shop for customers’ orders or use Instacart to place orders for local groceries and other goods, you have to agree to Instacart’s guidelines.

These guidelines will change depending on if you are working for Instacart or using it to purchase goods, but are very straightforward and easy to follow. If you break these guidelines or go against the rules, this can result in your Instacart account being deactivated.

Whether it be you refused to pay for your groceries that you bought, you decided to try and steal some goods from an order you were delivering, or whatever else, breaking these guidelines harms either the buyers or the deliverer/shopper.

By causing this harm, you have broken Instacart’s rules and this will result in your Instacart account being deactivated and can happen to both customers and delivery drivers/shoppers, as well as those who decide to use Instacart to sell their goods.

7. You’re Not Doing Your Work

If you use Instacart as a way of earning an income, meaning you deliver/shop for people’s orders, make sure you are doing the work expected of you, or this can result in your Instacart account being deactivated.

The work includes taking orders, properly including all of the goods the customer wants, safely packaging the order, safely delivering the order, and making sure the customer knows when you are going to arrive and exactly when you have arrived.

If you are not taking any orders, missing multiple items, damaging the customers groceries, delivering the order to the wrong house, placing the delivery in the wrong spot, or not keeping your customer updated on the status of their order, your account may be deactivated.

This is because you are not doing what is expected of you as a delivery driver/shopper. Failing to do these things will be noted by the customers, and in turn, told to Instacart.

8. You’ve Violated Their Alcohol Policy

Whether you use Instacart to deliver/shop for customer’s orders, or you use Instacart yourself to place orders for local groceries and other goods, there is an alcohol policy in place for you.

If you are a customer, you must be 21 to purchase any alcohol in the United States and this applies to anything you buy from Instacart as well.

If your delivery driver shows up with alcohol only for you to fail to have a valid, scannable ID that proves you are of legal age to drink, the driver/shopper will report your violation and result in your Instacart being deactivated.

On the other side, if you are a driver/shopper and either do not ID a customer who purchased alcohol or decide to give a customer alcohol who does not have a valid ID proving their age, your Instacart account can also be deactivated because you potentially supplied a minor with alcohol with is breaking the law.

9. You Gave the Customer the Instacart Receipt

If you use Instacart to earn an income, meaning you deliver/shop for people’s orders and give the customer the Instacart receipt, this may cause your account to get deactivated.

Customers are emailed their full receipt by Instacart so that they can see what cost what. The Instacart receipt is meant only for you and Instacart, so make sure you do not accidently give it to the customer as this could easily cause Instacart to deactivate your account.

10. They’re Unsure About Your Identity

Whether you use Instacart to deliver/shop for customer’s orders, or you use Instacart yourself to place orders for local groceries and other goods, your identity should be known. If you are a customer you can upload a picture of yourself to your account.

When your driver/shopper appears with your order and you do not match the picture they saw attached to your account, they may think you are trying to steal someone’s order or are using someone else’s account and this can result in your Instacart account being deactivated.

Maybe your wife made the order under her account but you are home to pick it up, this is still suspicious to the driver/shopper and they may not want to give you the order. If you are a driver/shopper, this also applies to your.

Customers can see the picture you have attached to their account. If you do not match that photo, customers may report you and this can cause your Instacart account to be deactivated.

It could be something as simple as your sister was in the car with you so she physically made the delivery, but can still result in deactivation.

11. Lying About Orders That Haven’t been completed

If you use Instacart as a way to get groceries and other goods delivered right to your doorstep without leaving the house, your Instacart account could be deactivated if you lie about orders not being completed when they have in fact been completed.

When you claim that an order was never received, you get a refund for your purchase so it is understandable why you would want to lie, but keep in mind, this refund is seen as the driver/shoppers fault and will negatively affect how Instacart views their service which can result in them getting fred.

However, if you often lie about these orders not getting completed and the driver/shopper has evidence that it was in fact completed and you are just trying to get some free groceries, your Instacart account will be deactivated as you are lying as well has harming the deliverer/shopper that did complete your order.

12. Duplicate Shopper Accounts

If you have multiple accounts under your name and use Instacart to shop, one of your accounts may be deactivated by Instacart because they do not want you to have two separate accounts when you could easily just have one.

Or, maybe your account got deactivated for some reason and you decided to make a new account with the exact same information as the past one.

This can also result in your new account being deactivated as well because Instacart knows you have committed some sort of violation in the past that made the company want you to no longer be a customer.

Whatever the reason is for you having multiple accounts, just know that having one or more can result in one of them or all of them being deactivated by Instacart.

13. You’ve Violated local laws

If you use Instacart as a way of earning an income, meaning you deliver/shop for people’s orders, make sure you are following all local laws when delivering/shopping for the goods because if you do not, this can cause your Instacart account to be deactivated.

Maybe you were speeding, ran a red light, did not stop at a stop sign, stole some of the order from the store, have an expired license, or any other local law that you decided to break.

Whatever the law was, if Instacart learned that you broke the law while you were delivering and/or shopping for a customer, your account can be deactivated as Instacart only wants to have workers that are safe and reliable, so do not commit any illegal actions and you should be safe.

14. Being late all the time

If you use Instacart as a way of earning an income, meaning you deliver/shop for people’s orders and are constantly late, this can result in Instacart deactivating your account.

Customers want their orders to be delivered in the time frame that they set, so if you are continuously late to this time frame, customers will report that their order was late and your account may be deactivated.

Timing can be very vital to the customers as maybe they will only be home for that thirty minute time frame and need to refrigerate and freeze their order, or maybe they have no food for dinner and need their order by a certain time so that they can make a meal before their children have to leave for whatever commitment.

Delivering their orders late can make or break a customer’s experience with Instacart, so Instacart will not hesitate to deactivate your account if you are not pleasing the customers and are always late.

15. You’re Being Unsafe Towards Customers

If you use Instacart as a way of earning an income, meaning you deliver/shop for people’s orders and are doing anything that makes the customers feel unsafe, your Instacart account may be deactivated.

This could be that you enter their homes without permission, or you are sending threatening messages over Instacart to the customer. Your actions are not living up to the standards that Instacart expects from their delivery driver/shoppers.

Whatever you are doing, if you make a customer feel unsafe, they will report it to Instacart. Instacart will then take this report very seriously and potentially deactivate your account for the safety of their customers.

Even if you did not have any ill intent behind your actions, you can still risk your account being deactivated.

1. You’re Having Physical Contact

If you use Instacart as a way of earning an income, meaning you deliver/shop for people’s orders and are doing anything that initiates physical contact with the customer or anyone else involved in the order, your Instacart account may be deactivated.

This could be something as simple as you accidentally brushed into them when making your delivery, or something as serious as you physically harmed a customer.

Your actions are not living up to the standards that Instacart expects from their delivery driver/shoppers. Whatever you are doing, if you make unwanted physical contact with a customer, they will report it to Instacart.

Instacart will then take this report very seriously and potentially deactivate your account for the safety of their customers. Even if you did not have any ill intent behind your actions, you can still risk your account being deactivated.

2. You’re Being Rude to Customers

If you use Instacart as a way of earning an income, meaning you deliver/shop for people’s orders and are doing anything that the customer perceived as rude, your Instacart account may be deactivated.

This could be that you sent them an inappropriate message, or said something very rude to them when dropping off their order. Your actions are not living up to the standards that Instacart expects from their delivery driver/shoppers.

Whatever you are doing, if you are rude to a customer, they will report it to Instacart. Instacart will then take this report very seriously and potentially deactivate your account for the safety of their customers.

Even if you did not have any ill intent behind your actions and meant something as a joke, you can still risk your account being deactivated.

3. You’re Using Abusive Language

Whether you use Instacart to deliver/shop for customer’s orders, or you use Instacart yourself to place orders for local groceries and other goods and are using abusive language to anyone involved with any process of the order, your Instacart account may be deactivated.

This could be that you used abusive language against a store worker, or used abusive language directly with the customer. Your actions are not living up to the standards that Instacart expects from their delivery driver/shoppers as well as their customers.

Whatever you are doing, if you are using abusive language, the victim can and might report it to Instacart. Instacart will then take this report very seriously and potentially deactivate your account for the safety of their customers and workers.

4. You’re Discriminating

Whether you use Instacart to deliver/shop for customer’s orders, or you use Instacart yourself to place orders for local groceries and other goods, if you are discriminating against anyone involved in the order, your actions can be reported and your Instacart account faces the potential of being deactivated.

If you are refusing to take your order from the delivery driver/shopper because of who they are, or you are refusing to make an order or delivery because of who the customer is, this is discrimnation and is absolutely grounds for having your Instacart account deactivated.

The victim can easily report this discrimination to Instacart and your actions will be caught.

16. You’re Committing Fraudulent Activity

Whether you use Instacart to deliver/shop for customer’s orders, or you use Instacart yourself to place orders for local groceries and other goods, if you are committing fraudulent activity, your account can be deactivated by Instacart.

This fraudulent activity may be that you are always asking for refunds even when all of your goods were delivered safely, or you are claiming that your order was never delivered when it in fact was.

It could also be that you are stealing from the customer’s order, whether it be something big or small. Committing fraudulent activity can easily be caught by Instacart and the party whom you are committing fraudulent activity against.

1. Using Someone Else’s Card

If you use Instacart as a way to get groceries and other goods delivered and make these purchases using someone else’s card, you face the risk of having your account deactivated by Intsacart.

The owner of the stolen card may report your activity to the bank, which in turn, reports the activity to Instacart.

Then, Instacart can learn that you are using someone else’s card to make your purchases which can easily cause Instacart to deactivate your account as you were stealing from someone, even if you did not realize you were not using your own card.

2. Using A Bot

Whether you use Instacart to deliver/shop for customer’s orders, or you use Instacart yourself to place orders for local groceries and other goods, you may be using a bot to do so.

If this is the case and Instacart realized it based on the activity or your account, your account may be deactivated because Instacart does not want bots using their services as this will cause lots of problems for both delivery drivers/shoppers, as well as customers.

3. Posing As Someone Else

Using your account to impersonate anyone is another risk of breaking the guidelines which will get your account to become deactivated. Whether it be your friend from high school or some random person you have never met, you are not allowed to pretend to be another person.

If someone suspects you are posing as someone else, your account will get reported. These reports are taken very seriously and will result in your account being deleted.

Even if you have no ill intent when deciding to pose as someone else on Instacart, you are causing harm to that person so your actions will be seen as going against the rules of Instacart and result in your account being deactivated.

Instacart Account Deactivated

How to Reactivate Instacart Account

You may be wanting to reactivate your Instacart account after it was deactivated. If this is the case for you, know there is still some hope in using the app again.

The only way that you can get your Instacart account reactivated is if you have proof that your account was deactivated accidently.

This means that if your account was deactivated for proper reasons such as the ones listed above, there is no hope that you will be getting your Instacart account reactivated.

However, if you do have proof that your account was deactivated wrongfully, go to instacartshoppers.typeform.com.

Here, whether you were deactivated as a user or a delivery driver/shopper, you can share your proof with Instacart. Instacart will then look at your proof and either reactivate your account if they agree with your, or let you know that your account was deactivated for the right reasons and your proof is not actual proof.

If you are unable to get your Instacart reactivated for any reason, you can always try and just make a new account. This does mean that you may have to pay for two memberships, however, as you will not be refunded for your deactivated Instacart account.

How Long Will My Instacart Account be Deactivated

There is no set time to how long your Instacart account will be deactivated. If you committed a more serious violation against their guidelines, there is a solid chance that your account will just never be reinstated.

However, your Instacart account could just be on hold temporarily because you accidentally entered the wrong card information or something else that was a total accident and did not cause any harm to anyone or anything.

There is no way, sadly, to tell if your Instacart account will ever be reactivated after it is deactivated, or what the timeline is for getting access back to your Instacart account.

This means that until your Instacart account is reactivated, you will have to rely on other services or yourself for obtaining the groceries and goods that you usually used Instacart for. There are various other services who can deliver very similar items as well.

Does Instacart Deactivate for Inactivity

Instacart will not deactivate your account because you are not using and are inactive.

No matter how much you utilize their services, you still have to pay for the yearly membership and may even have a more deluxe membership, meaning you pay even more each year than just the normal fee.

If Instacart were to deactivate multiple accounts solely based on inactivity, they would be losing out on money as they would be losing out on these accounts paying their yearly fees.

You could go an entire year without using your Instacart account and Instacart will not deactivate your account because they want your annual fee. There is no amount of inactivity that can result in your account being deactivated.

This means that if you have not utilized Instacart in quite some time but your account was deactivated, it is not because you were not using your account. The reasoning for your Instacart account being deactivated lies elsewhere.

Brady Klinger-Meyers is an experienced tech writer and marketer who currently writes for Techzillo as well as other popular sites like MakeUseOf. At Techzillo, he focuses on consumer technology in general with his interest being Android OS. Read our Editorial Guidlines and Fact Checking process.

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