Hulu Subtitles Not Working? Try These 21 Fixes

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Hulu Subtitles Not Working

Users have commonly reported issues with the subtitles while using them on Hulu. These issues include the subtitles turning on or off incorrectly or displaying the subtitles in the wrong language.

Users across many devices including the Amazon Firestick, Roku, iPhones, video game consoles, and Smart TVs have all reported issues with the subtitles malfunctioning in some way.

This can be frustrating and make the viewing experience problematic. Luckily, this guide will provide detailed breakdowns of the common causes of these issues as well as troubleshooting methods that can help you resolve your issue.

It is important that you properly identify your issue before attempting any troubleshooting methods. This can help save you time and a headache when trying to resolve your Hulu subtitle issues. Use the guide below to steer you in the right direction when trying to solve your problem.

Why Are Hulu Subtitles Not Working?

The next part of this guide will list many of the common causes of Hulu subtitle problems along with troubleshooting methods that have been proven to resolve the issue. Use this guide to help you accurately diagnose and resolve your Hulu subtitle problem.

1. They Are Not Turned On Properly

The most common cause for Hulu subtitle issues is that they have not been turned on or set up correctly.

You will need to manually turn on the subtitles whenever you wish for them to be displayed or else you will have to change your subtitle settings in your user account settings to reflect an “Always On” status.

If you have not turned your subtitles on or formatted them to the proper settings, you will not be able to see them displayed on the screen until you turn them on and utilize the proper settings for your device.

Fix – Ensure Hulu Subtitles Are Turned On

The first thing you should do is ensure that you have the subtitles enabled for the movie or TV show that you are currently streaming on Hulu. If the subtitles are not turned on, they will not be visible on the screen until you manually enable them.

The method to properly enable subtitles on Hulu will depend on the type of device you are watching on. If you are on a Smart TV or using the Hulu app through the preinstalled application or through a streaming device like a Firestick or home console, you will need to press the Up button on your remote or controller to bring up the playback menu.

Once you have done this and the playback menu is displayed, press Up on your controller or remote again to enter into the Settings menu. In the Settings menu, you will find the Captions & Subtitles tab.

In the Captions & Subtitles menu, you can toggle the subtitles on and off to your liking. You can also press Up on your remote or controller again when in this menu to edit other caption settings like the language.

If you are watching Hulu on a mobile device like a tablet or phone, you will need to tap the Settings icon while viewing the media you would like the subtitles displayed for. Once you have tapped the Settings icon, you will the subtitles settings menu where you can edit the settings to your liking.

If you are viewing Hulu on a laptop through a web browser, you should navigate to the Settings menu while watching the movie or show that you wish the subtitles to be displayed.

In the Settings menu, you will see the Subtitles & Audio menu where you will be able to turn the subtitles on and off at your discretion.

Fix 2 – Restart The Subtitles

Like any application, Hulu could run into bugs and glitches that could cause run-time errors that could cause the subtitle feature to not work correctly. When this happens, you should consider restarting the subtitles for the movie or TV show that you are currently watching.

To do this, If you are on a Smart TV or using the Hulu app through the preinstalled application or through a streaming device like a Firestick or home console, you will need to press the Up button on your remote or controller to bring up the playback menu.

Once you have done this and the playback menu is displayed, press Up on your controller or remote again to enter into the Settings menu. In the Settings menu, you will find the Captions & Subtitles tab.

In the Captions & Subtitles menu, you can toggle the subtitles on and off to restart the subtitles and encourage the resolution of any problems. You can also press Up on your remote or controller again when in this menu to edit other caption settings like the language.

If you are watching Hulu on a mobile device like a tablet or phone, you will need to tap the Settings icon while viewing the media you would like the subtitles displayed for.

Once you have tapped the Settings icon, you will the subtitles settings menu where you can turn the subtitles off and on again to restart them

If you are viewing Hulu on a laptop through a web browser, you should navigate to the Settings menu while watching the movie or show that you wish the subtitles to be displayed. In the Settings menu, you will see the Subtitles & Audio menu where you will be able to restart the subtitles.

2. Hulu App Language is Incorrect

If the subtitle settings have been set to a language that is not the one native to you, then this is most likely the reason that your subtitles are displaying in an incorrect language.

Your language settings could have somehow inadvertently become changed to a different one without your knowledge. Till you manually edit the language settings in the movie or TV show that you are currently watching, you will be stuck with the subtitles in the wrong language.

Fix – Correct The Language in the Settings

To ensure that you have the subtitle language settings formatted correctly or to fix the wrong language setting use the instructions listed below. Keep in mind that you will only be able to change the subtitle languages to ones that are currently supported by the particular movie or TV show that you are watching.

If you are on a Smart TV or using the Hulu app through the preinstalled application or through a streaming device like a Firestick or home console, you will need to press the Up button on your remote or controller to bring up the playback menu.

Once you have done this and the playback menu is displayed, press Up on your controller or remote again to enter into the Settings menu. In the Settings menu, you will find the Captions & Subtitles tab.

In the Captions & Subtitles menu, you can toggle the subtitles on and off to your liking. You can also press Up on your remote or controller again when in this menu to edit other caption settings like the language.

Here, you will find all of the available language options for the program or movie that you are currently watching. Choose the correct one to update your language settings.

If you are watching Hulu on a mobile device like a tablet or phone, you will need to tap the Settings icon while viewing the media you would like the subtitles displayed for.

Once you have tapped the Settings icon, you see will the Subtitles settings menu where you will find all of the available languages for the show or movie that you are currently watching.

If you are viewing Hulu on a laptop through a web browser, you should navigate to the Settings menu while watching the movie or show that you wish the subtitles to be displayed.

In the Settings menu, you will see the Subtitles & Audio menu where you will be able to edit your language settings to the correct one.

3. You Have Encountered A Bug

Typically, the most common causes or sporadic and temporary problems with the Hulu subtitles features is a bug or a glitch. Bugs and glitches are errors that are caused by some type of run-time malfunction that causes the internals of the Hulu application to not work correctly.

Bugs and glitches are prevalent across all types of software and applications. These errors generally resolve themselves with no action needed from the user. Updates that included patches and fixes for known bugs act to lower the frequency of these types of errors for users of the Hulu application.

If you have only recently started having sporadic issues with the Hulu subtitle feature, you could very likely be experiencing small bugs or glitches. Use the fixes below to help remedy this issue.

Fix – Restart Your Show Or Movie

If you have recently updated your subtitle settings or your subtitles suddenly appear or disappear without your consent, then you should consider restarting the show or movie you are watching.

This will help encourage the internal resolution of any potential run-time errors that could be causing you to experience issues with the Hulu subtitles.

This will also help encourage any recent subtitle setting changes to be reflected accurately for the show or movie that you are currently watching. Hulu will save your place in your show as long as you do not exit the app.

Fix 2 – Switch Hulu Profiles

You should consider switching Hulu profiles to fix your subtitle issues if you are unable to get them to work on your current profile. This can help you better determine the root of your issue by seeing if the problem is with your profile or the app.

To switch Hulu profiles, simply log out of your profile without closing the Hulu application. This will take you to a log-in screen where you can log in to a different profile and try to use the subtitle feature from there.

This can help to encourage the resolution of any hangs up that the application could be experiencing as well as resolve errors associated with your profile’s user settings.

Fix 3 – Log Into A Different Hulu Account

You can also consider switching Hulu accounts to fix your subtitle issues if you are unable to get them to work on your current account. This can help you better determine the root of your issue by seeing if the problem is with your profile or the app.

To switch Hulu accounts, simply log out of your profile without closing the Hulu application. This will take you to a log-in screen where you can log in to a different account and try to use the subtitle feature from there.

This can help to encourage the resolution of any hangs up that the application could be experiencing as well as resolve errors associated with your account’s user settings.

Fix 4 – Try Hulu On Another Device

If you are having persistent issues with the subtitles on the device you are currently viewing Hulu on, you should consider trying to access your media and subtitles settings from another device.

This can help you determine if the issue is stemming from your device or Hulu installation on that device.

If you are able to use the subtitles features correctly on an alternative device, there is likely some troubleshooting that you should do concerning your other device or the Hulu installation found there.

Fix 5 – Contact Hulu

If you are having consistent issues with the subtitle feature in your Hulu application and you have exhausted all of the troubleshooting methods listed above and below in this guide, then you should consider contacting Hulu Support so that they can further investigate your issue.

You can access Hulu support through the app, on their website, or by phone. You will need to provide a detailed account of your issue so that Hulu Support can accurately investigate your issue and get back to you with proposed solutions.

They will walk you through any additional troubleshooting methods that you might have missed. You should still attempt all of the troubleshooting methods listed in this guide, as Hulu Support will likely suggest many of the same fixes.

It can be frustrating dealing with customer support on the phone, so some patience is necessary for this method to be effective. Rest assured that the people at Hulu Support are the highest authority on the Hulu app and can offer the most insight into the problem you are currently facing.

Fix 6 – Use Another Streaming Platform

If you find that Hulu is just not functioning properly for you, you should consider accessing the show or movie you are watching on another streaming platform.

Many of the popular streaming platforms have access to some of the same media libraries. You will likely be able to find several crossover media between the different streaming services.

Keep in mind that this is not a viable method if you are attempting to view Hulu Original content or live TV subscriptions that you have linked to your Hulu account. If you wish to view either of these types of media with subtitles, you will need to fix your settings using one of the troubleshooting methods listed in this guide.

4. Devices Language And Country Settings Are Incorrect

When Hulu is installed or accessed for the first time, it will try to automatically sync its settings with the region settings relevant to your device. These include the language and country that your device has set up to use.

If you have your language or country information listed inaccurately on your device, Hulu will still attempt to use this information and reflect it in your subtitles settings. This can cause your subtitles to be displayed in a language that is not your own.

Fix – Correct Your Language and Region Settings on Your Device

You will need to correct your Language and Region settings on your device before you will be able to use the subtitle feature on Hulu successfully. The method to do this will depend on the make and model of your device but will generally involve navigating to the settings menu.

In the settings menu, look for any menus that are relevant to your language or region settings and edit them to match your location and native language more accurately. Once you have done this, restart the Hulu application, and the new region and language settings will automatically be reflected.

5. Your Device’s Accessibility Settings Conflict With Hulu’s

If you have set up custom accessibility settings on the device you are using to watch movies and TV shows on Hulu, these settings will override any that you have set up in the Hulu streaming application.

Due to this permission hierarchy, any settings that you have regarding subtitles on your device will be automatically reflected whenever you attempt to use the subtitles in the Hulu application

Fix – Fix Your Device’s Accessibility Conflict With The Hulu App

You should navigate to the settings menu on your device and find the subtitle settings that you currently have in place to determine what is causing the issue. The subtitle settings on your device should match that of what you wish to be displayed in the Hulu app.

Once you resolve any potential conflicts, you will be able to use the subtitle function in Hulu as intended.

6. Hulu’s Caches Are Full

If the Hulu Caches are full, it could cause issues with updating and properly reflecting your user settings. These include user settings regarding subtitles language and display permissions.

Your Hulu cache stores user data that is used to help the app restart faster when restored from the background of a device. The files in the Hulu cache are constantly collected and can grow quite large over time.

Fix – Clear Cache Files

How you clear your Hulu cache will depend on the type of device that you are currently using to watch Hulu. The list below will walk you through the process for popular mobile devices and web browsers that are most commonly used to watch Hulu.

If you are using Google Chrome to access Hulu, you will first need to click the three dots at the top right corner of your screen. This will bring up a menu where you can find the More Tools tab.

In the More Tools tab, you will find the option to Clear Browsing Data. Click this option and choose the All Time option. Finally check the Cached Images & Files box and click Clear Data. This will successfully clear your Hulu cache in Google Chrome.

If you are using Firefox, you will first need to open the Firefox menu at the top of the screen. Navigate to the History tab and you will find the option to Clear Recent History.

Click on Clear Recent History and approve the clearing of Everything and check the Cache box. Once this has been done click Clear Now and you will have successfully deleted your Hulu cache on Firefox.

If you are using an Android device to access Hulu, you will need to open your device’s Settings menu and then open the Apps menu. In the Apps menu, you will see the Hulu app. Tap into the Hulu app menu and select Storage.

In the Storage menu, you will find the option to clear all of your cache data related to the Hulu application.

If you are on an iPhone, you simply need to delete the Hulu application from your device and reinstall it to successfully clear the cache.

Fix 2 – Delete Old Devices In Hulu

You might need to delete any unused devices from your Hulu account to help encourage any subtitle issues to be resolved. When you access Hulu from a device, it is stored in your user account information as a known device.

Sometimes settings from old devices can cause conflicts with the current subtitle settings that you are trying to use. To fix this, you should delete any unused or old devices that might be tied to your Hulu account.

To do this, log in to Hulu and go to your account page. Under Your Account, you will find the Watch Hulu On Your Devices menu where you can click Manage Devices.

In this menu, you will see a detailed list of all of the devices currently linked to your Hulu account, as well as an option to remove them.

Fix 3 – Reinstall The Hulu Application

There are instances where files associated with the Hulu application could become corrupted or damaged. This will cause serious functionality issues including the subtitles not working correctly.

To fix this, simply uninstall and reinstall the application. This will remove any damaged files associated with the Hulu application from your device and replace them with new copies. This can help resolve many different types of issues that you may experience while using the Hulu app, including subtitle issues.

7. Your Hulu Application Is Out Of Date

The Hulu application depends on periodic software updates to function properly. These updates often include bug fixes and performance optimizations that will help improve the user experience.

If you have not updated your Hulu application in some time, you have likely fallen behind on software versions and will become more prone to experiencing bugs and glitches. These errors could potentially cause your subtitles to not display correctly.

Fix – Update the Hulu Application

You will need to update the Hulu application to ensure that any potential patches are applied that could help resolve your subtitle issues. Hulu offers automatic updates and notifications that will allow you to easily stay on top of future updates.

You will still need to manually approve the installation of the update once it has been downloaded. This can cause users to download an update but forget to apply it.

To avoid this, always install the update as soon as it has been downloaded to ensure that you do not forget about it and fall behind on updates.

8. You Are Experiencing Internet Issues

Internet issues could cause your Hulu subtitles settings to not be reflected correctly, as well as cause them to not be displayed at all.

Since the subtitles are stored in a database that must be accessed using the internet, if you do not currently have a connection you will likely not be able to access the subtitles features or view any media.

Fix – Restart Network On Device

You should first consider restarting the internet connection through the device you are currently using. For mobile users, this means turning on Airplane mode for a few minutes to end the connection completely. If you are unable to regain a connection after turning the Airplane mode off, then you are likely experiencing an internet outage and should contact your ISP.

Fix 2 – Restart Wi-Fi

You could also consider restarting your Wi-Fi connection by either switching to Airplane mode or unplugging your router. This can help encourage any connection errors to be resolved.

Fix 3 – Reset Router

To reset your router you should unplug it for at least 5 minutes and then plug it back in. Once it has been plugged back in it will automatically begin to process of reestablishing a connection. This is a good way to solve many internet problems that you might encounter.

9. Chrome Browser Issues

Users have commonly reported problems while trying to access Hulu from the Google Chrome browser. Google Chrome has been reported to have excessive compatibility errors with Hulu so your problems could be stemming from these issues.

Fix – Clear Cache and Cookies

To clear your Cache and Cookies in Google Chrome, you will first need to click the three dots at the top right corner of your screen. This will bring up a menu where you can find the More Tools tab.

In the More Tools tab, you will find the option to Clear Browsing Data. Click this option and choose the All Time option. Finally check the Cached Images & Files box and click Clear Data. This will successfully clear your Hulu cache in Google Chrome.

Fix 2 – Change Browsers

The simplest way to remedy issues with the Google Chrome browser and Hulu is to change to a more compatible browser. These include Safari and of course, the massively popular web browser, Firefox.

Both of these browsers have been proven to encounter errors far less frequently when using Hulu than Google Chrome. This is often the best course of action when experiencing issues with Google Chrome and Hulu.

Final Thoughts

This guide has walked you through many of the common causes of subtitle issues in the Hulu application. The subtitles are an extremely important feature of any streaming app, so make sure that you can correctly utilize this feature is extremely important.

Use the information provided in this guide to accurately identify and resolve any subtitle issues that you might be experiencing while using Hulu. Some of the troubleshooting methods will differ depending on what type of device and browser you are using to access Hulu.

Briley is a freelance writer and has been writing for over 10 years. The former journalist now content writer currently writes for Techzillo and focuses on consumer tech in general. His main interests include video games and consumer technology. He also writes for websites such as Lifewire, and Digital Trends. Read our Editorial Guidlines and Fact Checking process.

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