Even Best Buy’s line of TVs, Insignia, experience the same problems every other television on the market. The picture might not work, the power supply unit goes bad, and perhaps the television just stops working. Don’t take that as a knock against the brand—none of the brands escape common problems.
Like any malfunctioning television, troubleshooting an Insignia TV is fairly simple and straightforward.
Failing To Connect With Internet
There’s only two possible reasons that your Insignia TV won’t connect to the Internet: your area is currently experiencing an outage, in which case your service provider can provide more details, or your Internet settings are preventing data from being shared.
On the other end of the spectrum, if the Insignia TV will not connect to Wi-Fi, double-check its Wi-Fi settings on both the TV itself and your router and or modem.
“Where is the picture?”
There’s nothing worse than a TV that’s playing audio, but the picture is missing. If you’re experiencing that with an Insignia TV, then a replacement part is in order. You’ll know for sure if you shine a light onto the screen while it’s turned on. Do you see the image now?
In the event that you did see an image when shining a light onto the screen, the lighting element has gone bad. Now, you could replace it, but the money spent on a replacement part, plus the work that a professional would put into it will cost you near as much as a brand new television, perhaps even more.
In other words, you might as well replace the TV and dispose of the old, broken one properly.
The Picture Doesn’t Fit
When the picture doesn’t fit the screen, it’s very rare that this is a fault of hardware. Instead, it’s typically a faulty setting. All you have to do is change the setting!
1. Grab your remote and press the menu button. When it appears, open the Settings.
2. In your Settings, head over to Picture Settings.
3. On the following page of the Picture Settings, locate Picture Size. Select it and pick a new size that fits your screen.
“No Signal” Error or Discolored Display
If the TV is telling you there isn’t a signal available, you need to check the cables. Start by unplugging the HDMI cables from the back of the TV. Before you plug them back in, check that the ports themselves aren’t caked in dust or dirt. A dirty port can result in the HDMI cable and port from touching, and when they don’t touch, the signal can’t be sent and your TV won’t display the image. After the HDMI cable has been reinserted, double-check that you are on the right channel.
On the other hand, if the display is discolored or distorted, then the resolution you’re trying to display the image in is too much for the TV to handle. It may be too large. Try lowering the screen resolution to one that the Insignia TV supports.
The Television Won’t Turn On
And now onto the worst one of them all: an Insignia TV that refuses to turn on. This one is a nailbiter because it’s possible, and likely, that the issue is related to hardware failure. However, it’s also just as likely that it’s in need of a power reset.
1. Start by unplugging the power cable from the electrical outlet.
2. Press and hold the Power button for 60 seconds. Don’t get impatient and hold it for 30 seconds; hold it for the full 60 seconds.
3. After a minute of holding the Power button, plug the power cable back in and turn the TV on.
If it was successful, it should be noted that down the road the power supply unit, or PSU, will need to be replaced. However, if it wasn’t, the PSU or motherboard will need to be examined for any damage and, quite possibly, replaced. Unfortunately, the cost of parts, plus the work a professional will put into replacing it will cost you as much or more than simply replacing the TV.
As you can see, even Insignia experiences common television hiccups. And like all other television brands, it doesn’t happen very often. When it does happen, age is primarily a factor. If you’ve had the same TV for several years, entropy has had an effect on it longer than a brand new one, resulting in a higher chance of something going wrong.