How to Reset Oculus Pin Without Old Pin

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How to Reset Oculus Pin Without Old Pin

When setting up your new Oculus Quest or Quest 2, you are prompted to create a pin. This pin serves a digital identifier and protector for your Oculus account.

All your purchases, personal information, and key account settings are protected by the 5-digit pin that you create on your Oculus headset.

Your pin is used to authenticate your purchases on the app store and to make key changes like adding accounts to your Oculus headset.

Many users like to use some kind of complicated combination of digits for their pin to ensure that a third-party does not gain unauthorized access to their Oculus account and data.

But this makes it easier to forget the PIN especially if you do not use it frequently. And, if you forget your PIN, you will lose access to many functionalities on Oculus.

Also, because it is linked to your Oculus account, this PIN is the same across all the Oculus devices that you own. So, forgetting your PIN means that you are locked out of all your Quest and Quest 2 devices.

How To Reset Oculus PIN When You Forgot Your PIN

1. Go to Oculus.com and Reset Your PIN

Please do not use the Oculus mobile app to try to reset your forgotten PIN because you would be prompted to enter the old PIN which of course you have forgotten.

The reason for this is that you do not have to log into your Oculus app to use it, so there is no authentication to authorize you to make the changes to your PIN.

The best way to go about resetting your Oculus PIN is to use the Oculus website. To use the website, you would be prompted to log into your Oculus account with your password. This authentication authorizes you to make the changes to your PIN.

Therefore, when you forget your Oculus PIN, the standard procedure to reset your PIN is this:

1. Go to your profile on Oculus.com and sign in with your Facebook or email and password

2. Click Security in the left menu.

3. If you don’t see Security, click Devices, then click Security.

4. Next to PIN, click Edit.

5. Below Save, click Forgot Pin.

6. Click Request PIN Reset.

7. Reset instructions are sent to your email. Click on the link and follow the instructions to reset your PIN.

Note:

1. The reset email may take a long time to come. Sometimes, as long as 30 minutes. So, it’s important to give it time rather than keep retrying the process as this may result in getting your account suspended

2. Also, the email may be sent to your Junk or Spam folder. This happens very often, actually. So, when you don’t see the reset email in your inbox, check and see if it was sent to your Junk or Spam folder instead

3. If the email was indeed sent to your Junk or Spam folder, please mark it as Not Junk and have it delivered to your inbox. Otherwise, the link in the email may not work. Also, it ensures that further correspondences from Oculus are delivered to your inbox and not the Junk folder.

2. Reset PIN Using Games Purchase

Another easy method to try if the above does not work is to try to make a game purchase and then click the Forgot PIN option.

To do this, you also have to go to the Oculus website. Please do not use the headset or Oculus app for this process because you would still be prompted to enter the old PIN.

Follow the steps below to reset your Oculus PIN using the game purchase method:

1. Go to Oculus.com on your PC and click on the profile silhouette to log into your Oculus account

2. At the top, select Apps and Games

3. On the Games page, select any paid game to open it

4. When the game opens, click on the price to buy the game

5. A pop up will appear where you’re prompted to enter your PIN

6. Click on Forgot PIN

7. A new page will open prompting you to enter a new PIN, and then enter your Oculus login password

3. Reset PIN Using PC App

Another way to reset your PIN if you do not remember it is to use the Oculus PC app. Please note again that this process does not work on the phone app.

To reset your PIN using the PC app:

1. Open the Oculus app on your PC

2. Select Settings

3. Select Oculus PIN below Account

4. Enter the new PIN you want to use

5. Enter your Oculus password

6. Click Submit

After resetting your PIN, you may want to consider setting a more memorable PIN that has the right balance of not being easy to guess by someone but also being easy to remember by you.

To do this, you need to change your PIN on the Oculus app using the steps below:

Using the Oculus PC app:

1. Open the Oculus app on your computer.

2. Select Settings in the left menu.

3. Below Account, click Oculus PIN.

4. Enter a new PIN and then enter your password to confirm the change.

5. Click Submit.

To change your Oculus PIN using the Oculus mobile app:

1. Open the Oculus app on your phone.

2. Tap your profile picture in the top left.

3. Tap Account Settings.

4. Enter your current PIN, then enter your new PIN and tap Submit.

To change your Oculus PIN using the Oculus website:

1. Go to your profile on Oculus.com.

2. Click Security in the left menu, then click Edit next to PIN.

3. Enter your current PIN, then enter your new PIN and click Save.

2. Try Basic PINs

If you are having difficulty resetting your PIN, one of the things to do is to try basic PINs like 1111, 1234, 0000, and so on, if you normally don’t bother with making your PINs hard to guess.

Also, if you normally use birthdays or special event dates for PIN, then you could try that as it’s likely that you have used the same PIN for your Oculus.

3. Check Your Notes and Email in Case You Wrote It Down

Another thing to consider is that you may have written the PIN down somewhere or had it sent to your email after you created your Oculus account.

A lot of users have notepads where they write down important information like passwords, dates, and so on.

This is especially true for people who have several accounts they use for different purposes, and use different passwords for them (which is a recommended security practice).

Some tech-inclined users also use password manager apps to securely store their passwords. So, if you find yourself unable to remember or reset your PIN, it’s a good idea to turn your entire paper and digital estate inside out as the PIN may be tucked away neatly somewhere for you.

4. Contact Oculus

The final step to take if you have issues remembering or resetting your Oculus PIN is to contact Oculus support. For most users, the fixes detailed above usually resolve the problem.

However, some users may have complex problems such as having a now-inactive email linked to their account, or not having a password after just having linked their account to Facebook.

There are 2 methods to contact Oculus support directly:

  • Direct support on the Meta Quest Support portal. There, you can either sign in if you already have a support account, or create one.
  • Use the support website to choose your product, issue category, and submit a ticket

Be sure to detail all the steps you have already taken to reset your PIN and any error messages you may be getting, in your support ticket. This will enable Oculus to quickly find the best alternative for your specific situation.

Link Not Working? Try These Fixes

When you go through the Oculus website and click on Security to reset your PIN, you will be sent an email as explained earlier. However, many users report that when they click on the link in the email, they get error messages like:

  • Whoops it looks like you’re lost
  • Something went wrong. The link to this page is incorrect, or it may have been copied and pasted incorrectly

There are several different reasons why you may receive such error messages ranging from a glitch on Facebook servers to cache memory corruption.

We are going to adopt a step-by-step elimination method to try and resolve the issue. Please try these fixes one after the other, and in the order that we have presented them below:

1. Check Email and Open Link on Another Browser

When you experience any of the errors above, the very first thing to do is to open your email in another browser and then click the link from there, or copy the link from the existing browser and paste it in another browser, and then click enter.

The reasons for this are as follows:

  • The files, cache, or settings on your browser may be corrupt, causing a redirect link to not work
  • The browser you are using may not be supported to complete the reset action. To be safe, it is best to use Chrome, Edge, or Safari
  • Your login session in the current browser may have expired due to a glitch on the Oculus servers

When you use another browser, you should be prompted to log into your Oculus account to complete the process. This should clear the error and allow you to set a new PIN for Oculus

2. Use the Oculus Browser with Headset

If using a browser on your phone or PC does not work, the next step should be to use the Oculus browser on your headset.

Using the Oculus browser means that you are still within the Oculus ecosystem, and it eliminates the errors that may have been caused by integrating with third-party browsers like Chrome and Safari.

To use the Oculus browser, please follow the steps below:

1. Press the Oculus button on your right controller to bring up the universal menu

2. Go to Apps

3. Select the Oculus browser (please do not use the Firefox Reality browser for this)

4. Go to Oculus.com on the browser and sign in

5. Click Security in the left menu.

6. If you don’t see Security, click Devices, then click Security.

7. Next to PIN, click Edit.

8. Below Save, click Forgot Pin.

9. Click Request PIN Reset.

10. Open another tab in the same browser and sign into your email

11. Open the email that Oculus sent to you and clink on the link

12. The link will redirect you to a new page where you can successfully reset your PIN

3. Resend the Reset Pin Link

If you try the first 2 steps above without success, or if you do not receive the link at all, then you should try to resend the reset pin link by initiating the process again on oculus.com. The reason is:

1. The first link sent to you may be broken or expired from the Oculus servers

2. There may be a glitch on Oculus that is causing you to be redirected to the wrong web address instead of the reset page

3. A glitch on Oculus servers or your email server caused the email to not be delivered

The best way to resolve this is to re-initiate the reset process and have a new link sent to you.

4. Clear Browsers Cache and Cookies

As stated earlier, the reason for the reset pin link not working may be because of corrupt cache memory and cookies on your browser. And even the alternative browser you try may have the same problems.

A good alternative is to clear the browser cache and cookies using the steps below:

On Chrome, Edge, Firefox:

1. Click the menu button at the top-right of the browser

2. Select History

3. Select Clear Browsing Data

4. On the page that opens, ensure that only the Cookies and Cached Images and Files options are checked. In the time range, select All time

5. Click Clear Data

For Safari:

1. Open Safari

2. From the Menu Bar, click Safari

3. Select Preferences

4. Select Advanced from the top bar

5. Check to Show Develop menu in bar and close

6. Back on the Menu Bar, click Develop

7. Click Empty Caches

5. Turn Off Any VPNs

If you are using a VPN service to connect to the internet, you should consider turning it off at this point, at least to check if it is the cause of the problem.

  • Facebook servers may view a connection from your VPN network as an anomaly or security threat and so block your access to the reset PIN page
  • Also, because Oculus uses location services, a VPN that changes your IP location will not work when you try to reset your PIN from your current location

So, turn off your VPN, retry the reset PIN process. And if it still doesn’t work, you may turn it back on.

6. Switch Network

If you have tried all the steps so far and the link is still not working, a possible reason is that the network connection is poor, or that your ISP is having issues connection to the Oculus servers.

Therefore, if you are using WIFI, you may switch to mobile data, and vice versa. Or you could just use a network with a different ISP, whether WIFI or mobile data. Then retry clicking the link.

7. Switch From Your Phone to PC Vice Versa

Another way to bypass the issues with broken links, corrupt cache memory, unsupported devices, and so on, is to switch to using a phone if you have been trying on PC, or switch to PC if you have been trying on a phone.

This will also allow you to create a fresh login session when you sign in to Oculus and eliminate issues with corrupt sign in sessions.

8. Contact Oculus

If, after trying all of these steps, you are still unable to reset your pin by clicking the link sent to your email, then you should contact Oculus using any of the links provided earlier in the article. You could also reach out on their official community website.

Briley is a freelance writer and has been writing for over 10 years. The former journalist now content writer currently writes for Techzillo and focuses on consumer tech in general. His main interests include video games and consumer technology. He also writes for websites such as Lifewire, and Digital Trends. Read our Editorial Guidlines and Fact Checking process.

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