As you may know, Netflix is a video streaming service that let you enjoy your favorite movies and TV Shows. Netflix’ popularity has increased massively over the years. You can stream Netflix on a laptop, Apple, Android and Window devices. Netflix’ iOS app is quite user-friendly and allows you to enjoy your favorite shows with no such complications.
However, things can go really frustrating if the Netflix app suddenly stops working on your iPhone. It is aggravating to wait for your favorite TV show episode or a movie only to see Netflix not working properly. There could be many reasons either with the app or your iPhone so mentioned below are some techniques to get rid of these problems.
Date and Time:
If you are facing an issue where you cannot stream Netflix’ content properly then it might be due to the Date and Time settings on your iPhone. If the date and time of the iPhone are different to actual date and time of your region then you need to address this issue for better content streaming. You can do it by:
1. Go to the Settings on your iPhone.
2. Tap on the option General.
3. Scroll down, locate the option Date and Time and tap on it.
4. Now toggle the option Set Automatically to On.
5. Once done, restart your device and see if the issue is addressed.
Force Close the App:
Some iPhone apps have this issue where they get stuck if they keep on running in the background for a longer period. If that is the case then you simply need to force close the app and relaunch it. You can do it by:
1. Press the Home button twice.
2. Now locate the Netflix App and swipe it up to close it.
3. Now locate the Netflix app on your home screen and tap on it to open it again.
Troubleshooting the Errors:
As a Netflix user, you may have faced the issue “There is a problem connecting to Netflix. Please try again later (1011)”. Not only that, but there are a few other errors that grace your screen for no apparent reasons. It could be due to the settings of the app on your iPhone and therefore, addressing them will allow you to get rid of these errors once for all. Here are some ways to do so:
Update the App:
Many users do not prefer the Automatic App Updates on their iPhones. They tend to manually upload the apps whenever required. Netflix release updates quite often and hence missing them is quite easy. You can go to your App Store to check if the App requires to be updated. Remember, not updating the apps may impact their performance. You need to:
1. Go to the App Store on your iPhone.
2. Locate the option Update on the bottom of your screen and tap on it.
3. Now find the Netflix App and see if requires to be updated. Tap on the option Update if applicable.
4. Now relaunch the Netflix App to see if the issue has been addressed or not.
Note: Enabling Automatic Updates will save you a lot of time by minimizing the errors in different apps.
Check your Internet Connection:
If you open the Netflix App only to see a black screen or the screen is loading icon, it is entirely down to your internet connection. Firstly, check your internet connection by running a speed test. If the connection is fine then simply disable the Wi-Fi for a few seconds and enable it back. If you are using Netflix on Mobile Data (not recommended) then you also need to check these settings:
1. Go to the Settings on your iPhone.
2. Tap on the option Mobile Data.
3. Scroll Down, locate the option Netflix and check if this option is toggled on. If this option is toggled off then your Mobile Data won’t let you access Netflix.
Reset the Netflix app for Errors 1011 and 1012:
If you often face these errors on your device, then you may have to reset your application. You may lose the content and data, but it is your best bet to troubleshoot this issue. You can do that by:
1. Go to the Settings on your device.
2. Scroll down, locate the option Netflix and tap on it.
3. Scroll down to the bottom of the screen to locate the option Reset. Toggle the Reset Button on.
4. Now go back to the home screen and relaunch the Netflix App. You will need to provide your login credentials again.
Doing this resets the account on your device. Moreover, it also clears out the cache and any other associated data in the application too.
If nothing seems to benefit your situation then reinstalling the Netflix app could be your best option. The users who frequently faced Netflix app’ crashing issues have got it sorted by deleting the app and then reinstalling it. You can delete the Netflix app by press-hold on the app icon for 2-3 seconds and then tapping the X button. Once the app is uninstalled, go to the App Store to download it again.
Check Other Devices:
Sharing Netflix is a common practice if you are paying for the four screens. If you and your family use Netflix through a variety of devices on the same network, try switching networks on some of those devices. Additionally, you can also remove the devices that are not active.
These are some of the proven methods that have helped many iPhone/iPad users to fix their Netflix App’ issues. They are bound to get the job done for most of the users but if they don’t, they may have to look on these quick fixes.
- Update iOS.
- Hard Resetting the Device.
- Restoring the Device to Factory Settings.
- Watch out for the Restriction Settings.
- Change the Netflix Plan if users exceed.