How to Cancel eHarmony

When eHarmony isn’t needed anymore because you found someone there or outside eHarmony, then the point of having an account has been fulfilled. Canceling your eHarmony account is a two-step process, much easier than most other dating sites, but it will take a few minutes out of your day to get the ball rolling. If you’re someone who’s ready to give up on eHarmony, continue on.

Canceling Your eHarmony Subscription

Canceling your eHarmony account is rather simple–surprisingly simple considering online dating sites are notorious for making it difficult to rip oneself from the community. However, there is a slight catch: you have to cancel your subscription first and wait for it to end before you can delete your eHarmony account. If you just did that, you’ll be able to delete your account after the day your membership ends.

1. Open up your preferred web browser and head on over to eHarmony’s homepage. When you get there, log into your eHarmony account, that is, if you aren’t already logged in.

2. At the very top of the page, you’ll see a handful of tabs, including your profile picture. Click on your profile picture. It will open a drop down menu, accompanied by a few options.

3. In the drop down menu, click Account Settings, located near the middle of the menu.

click on the Billing option

4. In your Account Settings, click on the Billing option. Under Billing, you’ll see your name, country, but more importantly, you’ll see your payment method listed. At the very end of the billing information report, you’ll see Cancel My Subscription. It can be easy to miss.

click Cancel Subscription

5. When the pop-up confirmation window appears, and it will appear, eHarmony will tried to persuade you to stay. Be adamant about your decision and click Cancel Subscription.

6. Of course, eHarmony won’t let you go that easily because first they’ll ask you why you’re leaving. You don’t have to be truthful or anything, in fact you can even lie because no matter what your answer is, you’ll still have the option to cancel your subscription. With that being said, choose your biggest reason and then click Cancel Subscription again.

7. But again, eHarmony will keep trying to hang on by letting you know what you’ll be missing. Click Cancel Subscription one last time and say goodbye.

You see, canceling your subscription doesn’t delete your account. Your account is still technically active. By canceling your subscription, you’ll stop getting billed for the plan you’ve chosen and in fact, they’ll give you a date in which your subscription will end. Depending on your plan, you may have to pay the remaining months your subscription was due for until the specified date.

If you plan on coming back to eHarmony at some point, then canceling your subscription will keep a bill off your back, but still keep the account and information. However, if you want to completely disconnect yourself from eHarmony, then move onto the next section “Canceling Your eHarmony Account.”

Canceling Your eHarmony Account

1. Open up your preferred web browser and head on over to eHarmony’s homepage. When you get there, log into your eHarmony account, that is, if you aren’t already logged in.

2. At the very top of the page, you’ll see a handful of tabs, including your profile picture. Click on your profile picture. It will open a drop down menu, accompanied by a few options.

3. In the drop down menu, click Account Settings, located near the middle of the menu. In your Account Settings, click on the Billing option.

Close Account

4. Scroll down the Billing page to Subscription Status. Just below that is Close Account, located in the lower right corner of the page.

Yes, close my account

5. A window will pop up showcasing “matches” fading away. This is just an attempt to keep you using their service. Brush it aside and click Yes, close my account.

6. Lastly, send an email to [email protected] so you can have your data deleted for good.

Bottom Line

It’s refreshing to see an online dating site take the cancelation of a user’s account more seriously. It isn’t unheard of for an online dating site to make it near impossible to even find the option to cancel a subscription, let alone delete an account. That’s why you have to be vigilant in your request.

What isn’t refreshing is the fact that ex-eHarmony users will have to pay for the rest of their plan before it’s gone for good.