Whenever you go to view a story, to the right of the screen or under the story, there’s a green line and it doesn’t seem to go away. This green line may even appear whenever you upload a story and view it. Some users say that it happens intermittently, and some users say that it happens each time they view a story.
Why Is There A Green Line On My Instagram Story?
1. There’s an Instagram Bug That’s Affecting Stories
The main reason why this problem is happening is because of an Instagram bug. This bug doesn’t allow the story to fill up the resolution of the display so therefore there’s a green line that appears to under or to the right of the story. A bug is an error in the software that causes a failure in the software. In this case, the failure is displayed as the green line under the Instagram story video.
As well as noticing this on normal Instagram stories, it’s quite common to see on Instagram boomerangs. If there’s a green line or black line at the bottom of your boomerang or Instagram story, it could signify a problem with the app it’s or the upload process. When there’s a problem with the uploading process, they can cause your story or other people’s story to have a green line at the bottom. This is also a problem on Instagram reels.
This problem was popular on Instagram a few years ago but only recently has it come back. It looks like Instagram isn’t doing much to combat this problem. Since it’s a problem with Instagram, this bug is related to the Instagram software you have installed on your device.
If you’re wondering if this problem is related to your device, it isn’t. This problem is a software issue meaning that it can happen on pretty much any device. There’s no problem with your phone, it’s simply an issue with Instagram not making stories fill up the resolution of your screen.
Since this problem only happens on Instagram, it means that it’s an issue Instagram needs to fix in a new update.
2. You Have Bad Internet Connection
Another reason why there’s a green or black line at the bottom of stories and reels is because of a bad internet connection. Instagram requires a good internet connection for Instagram to upload and view stories properly. You’ll need to make sure that your internet connection is strong before you can view stories without a green line showing at the bottom of the stroy.
If your router isn’t accessing the internet properly, this could stop your device from having good network coverage which means that you may be unable to upload stories properly without there being a green or black line.
How to Get Rid Of Green Line On Instagram Stories
Because this is a bug caused by Instagram, there isn’t much you can do besides wait for it to be resolved. This is something that’ll be fixed down the line by Instagram but there are a few things that you can do to get rid of the green line under the story.
1. Reduce the Resolution of Stories you Upload
Instagram is strict about the size of the videos you upload to Instagram.
If you’re uploading stories with a resolution that’s too high, this may be causing the story not to fill up the resolution of your screen. Instagram optimizes every video you upload to your story to a dimension of 1080 x 1920 pixels. This is an aspect ratio of 9:16.
If you’re uploading videos with a resolution of 4K, you shouldn’t be surprised if you’re experiencing this problem.
To compress videos on your iPhone:
- Go to the settings app
- Tap on Camera at the bottom
- Click on Record Video
- Click on 1080p HD at 30 fps
If you’ve already recorded the video and it’s over a quality of over 4K, you can compress the video and try to upload it to Instagram. Once you’ve done this, you can check if the green line appears on the side or under the story.
2. Update Instagram
The main reason why an update would be released is to be able to get rid of a bug. If you look at the features of an update, you’ll usually see the term bug fixes. If video still have green lines, this update would fix the bug that’s causing it.
The best way to try and get rid of the problem is to update Instagram. The main point of an update is to get rid of bugs that running the user experience and causing users to complain.
If you look at the features of most updates, you’ll see the term bug fixes. The developer sometimes states which bugs are being fixed, but most of the time, it’s not stated, so you’ll just have to notice the bug fixes when the new software has been installed onto your device.
To update Instagram:
- Go to the App store
- Click on updates
- Click Update next to Instagram
Once you’ve done this, go back to Instagram and see if the green line has gone from the story. If this update didn’t get rid of the green line, move onto the next step.
3. Wait For Them To Come Out With A Fix
If you notice that there’s a green line on the bottom on people’s stories, you should wait for Instagram to come out with a fix. If you’re noticing that stories have a green line, just know that this is a sitewide thing that everyone will be experiencing so the solution is to wait for Instagram to get rid of the bug.
4. Use Instagram.com
If you want a chance to see Instagram boomeranges, reels and regular stories without a green or black line under them, just use Instagram.com. Since the app version and desktop version of Instagram are different, you can check to see if the website version of Instagram has the same problem. To do this, go on Instagram.com, log in, and scroll through your feed. When you see a story you’re interested in, check if there’s a green line on the bottom.
5. Close then Re-open the App to Get Rid Of Bugs
Since there’s an issue within Instagram, you should restart the app to see if you can get rid of the bug. When the app is restarting, things like a bug in the system of the app can be removed simply because it was restarted.
It’s also an easy first step to take and it’ll let you know if there’s a deep issue within the app. After you’ve closed the app from the multitasking switch, you can open it and check if the problem has gone away.
6. Delete Instagram
If stories still aren’t showing up normally, you’ll need to delete and reinstall Instagram again. This only works if the app has a bug that’s causing the green line on stories. To delete an app, hold down on it, press the x, then select delete and confirm your decision.
7. Log Out Then Back In
Getting rid of bugs that can cause reels or boomerangs to have a green line at the bottom can be done by logging out them back into Instagram. Once you’ve logged out, log back in and check if you’re able to see stories normally. If you can see it, then you know that there was a glitch that caused the green line at the bottom.
8. Poor Internet Connection
If you have a poor internet connection, either you’re on mobile data or a slightly slow WiFi network, it can cause problems with uploading stories. To fix any internet issues that cause issues with stories, you can restart your wifi.
If you found that restarting it didn’t work, this means that there’s a problem with your router. In this case, you would either need to restart your router or reset it if restarting it doesn’t work.
9. Clear Instagram Cache
The next thing you need to do is to clear the cache files in Instagram’s directory. Cache files are temporary files that are stored in Instagram’s directory which are saved there to make things load quicker when you do the same action or make that certain action again.
When these files are deleted, you’ll literally notice nothing but a smoother app and the best thing about this is that clearing the cache can get rid of problems that could interfere with stories. When you clear the cache of Instagram, it’s basically the same as you deleting the apps then installing it again and logging in.
It basically gets rid of the files that have been saved since the app was installed. To clear Instagram’s cache:
1. Open the Settings app on the iPhone
2. Go to General
3. Go to iPhone Storage
4. Tap on Instagram
5. Tap on Delete App
After you’ve done this, you need to go back to Instagram and install the app again. After it’s installed, log back onto the app and see if stories still have a green line.
10. Reset Network Settings
When you reset your network settings, this will fix any network problems that is causing green lines on instagram stories. Resetting the network settings clears any setting that relates to a network which could fix the app that’s having issues. When you do this, your settings will go back to how there were when you first had your device.
To reset your network settings:
- Go to the Settings app on your Android.
- Scroll to and select General management or System
- Tap either Reset or Reset options
- Tap on Reset network settings.
A confirmation will pop up, tap on ‘Reset Network Settings’ again to confirm your decision. This will reboot your device and once it’s back on, go back into Instagram and check if you can view stories normally.
- Go to the Settings app
- Tap on General
- Click on Reset
- Click on Reset Network Settings
11. Contact Instagram About the Bug
App developers frequently release new versions of their apps that include a variety of bug patches and new features. You should return to the Google Play Store or the App Store and see if an update is available. If you can still, you should contact Instagram support. If an update for the program is available, make sure you install it as soon as possible. Often, this is sufficient to resolve the situation. This is a simple step although the process takes a long while and Instagram may not even reply to the report.
- Go to your profile
- Tap Settings icon
- Scroll down and tap Report a Problem
- Click on ‘Something isn’t working’ and explain the exact issue you’re having.
Make sure to include as much detail about the problem as possible in your report. Information like the kind of phone or tablet you were using and what you were doing when the problem occurred may help them to address the issue.
Bear in mind that Instagram is probably receiving a lot of reports about this issue so they’re probably working on it.