Whenever you go to view a story, to the right of the screen, there’s a green line and it doesn’t seem to go away.
This green line may even appear whenever you upload a story and view it. Someone users say that it happens intermittently, and some users say that it happens each time they view a story.
The Green Line is Caused by a Bug
The main reason as to why this problem is happening is because of an Instagram bug. This bug doesn’t allow the story to fill up the resolution of the display so therefore there’s a green line which appears to the right of the screen. A bug is an error in the software that causes a failure in the software. In this case, the failure is displayed as the green line on the side of the screen.
This problem was popular on Instagram a few years ago but only recently has it came back. It looks like Instagram isn’t doing much to combat this problem. Since it’s a problem with Instagram, this bug is related to the Instagram software you have installed on your device.
If you’re wondering if this problem is related to your device, it isn’t. This problem is a software issue meaning that it can happen on pretty much any device. There’s no problem with your phone, it’s simply an issue with Instagram not making stories fill up the resolution of your screen.
Since this problem only happens on Instagram, it means that it’s an issue Instagram needs to fix in a new update.
Reduce the Resolution of Stories you Upload
Instagram is strict about the size of the videos you upload to Instagram.
If you’re uploading stories with a resolution that’s too high, this may be causing the story not to fill up the resolution of your screen. Instagram optimises every video you upload to your story to a dimension of 1080 x 1920 pixels. This is an aspect ratio of 9:16.
If you’re uploading videos with a resolution of 4K, you shouldn’t be surprised if you’re experiencing this problem.
To compress videos on your iPhone:
- Go to the settings app
- Tap on Camera at the bottom
- Click on Record Video
- Click on 1080p HD at 30 fps
If you’ve already recorded the video and it’s over a quality of over 4K, you can compress the video and try to upload it to Instagram. Once you’ve done this, you can check if the green line appears on the side on your screen.
Since a bug is causing this issue, the best way to try and get rid of the problem is to update Instagram. The main point of an update is to get rid of bugs that running the user experience and causing users to complain.
If you look at the features of most updates, you’ll see the term bug fixes. The developer sometimes states which bugs are being fixed, but most of the time, it’s not stated, so you’ll just have to notice the bug fixes when the new software has been installed onto your device.
To update Instagram:
- Go to the App store
- Click on updates
- Click Update next to Instagram
Once you’ve done this, go back to Instagram and see if the green line has gone from the side of the screen. If this update didn’t get rid of the green line, move onto the next step.
Restore your Device from DFU mode
If the steps above haven’t worked, the next thing you need to do is to restore your device from DFU mode if you have an iPhone or iPad. Restoring from DFU is the harshest type of restore you can do on your device because it wipes all of the data from your phone.
When you restore from DFU mode, all the code and data is wiped from the device, the operating system is then updated, then the code is put back on.
Here are the steps to perform a dfu restore. Before you do this, you need to back up your device with an iCloud backup. After you’ve restored your device, you need to check if the green line is still on side of your phone while viewing a story. If this didn’t work, go to the next step.
Before you move on, you can restore the backup in settings on your device and this will bring everything back slowly within the next 24 hours. Don’t worry if you don’t see things such as images in the photos app, it takes a while to come back.
Contact Instagram about the Bug
The next thing you need to do is to contact Instagram about the issue you’re experiencing. This is a simple step although the process takes a long while and Instagram may not even reply to the report.
- Go to your profile
- Tap Settings icon
- Scroll down and tap Report a Problem
- Click on ‘Something isn’t working’ and explain the exact issue you’re having.
Make sure to include as much detail about the problem as possible in your report. Information like the kind of phone or tablet you were using and what you were doing when the problem occurred may help them to address the issue.
Bear in mind that Instagram is probably receiving a lot of reports about this issue so they’re probably working on it.