Google Pixels are solid, well-manufactured smartphones developed by none of than Google; it’s right there in the name. If you have one, and love it, you’ll fully understand why it was worth the buy. However, that doesn’t mean it’s perfect. In fact, if you’re having problems charging your Google Pixel–especially if it isn’t charging at all–then you’ve come to the right place and you can find the solutions below.

Your Charger isn’t Plugged In

Your first move is to check that your charger is properly plugged in. Did you insert the charger fully into the charging port? You should also consider the case your phone is using. For example, if you have a bulky phone case that doesn’t leave enough room, your charger won’t be able to charge properly.

Remove your phone case and try charging it then. The charging cable needs to sit straight, not crooked. However, this solution won’t prove useful if it’s the same phone case you’ve been using for weeks or months and haven’t had a problem until now. In that case, it’s likely to be something else.

Your Charging Port is Dirty

Your charging port contains tiny receptors and considering the charing port is usually exposed to the elements, dust and grime makes its way into the charging port and coats the receptors. Because of that layer of dirt and dust, it can block the connection between the receptors and your charging cable. This also applies to your charging cable.

To clean your port, you can use a cotton swab, toothpick or compressed air, provided you shoot the air from a few feet away. However, do NOT use anything metal, like a paperclip. Using a paperclip will cause unnecessary damage to your charging port and make the situation worse.

If you aren’t comfortable with this solution, consider asking a friend or taking it to a professional.

Combine Different Charging Equipment

It’s possible that your charging cable and charging adapter are faulty or damaged. It’s also just as likely that your electrical outlet isn’t providing you with any power. Use a different combination of charging cables, charging adapters and different outlets.

Start by using what you assume is the faulty cable. Plug it into different electrical outlets to rule out the possibility of a faulty electrical outlet. If that isn’t the problem, move on to checking your charging adapter with the same electrical outlets that you checked the first time around.

Finally, switch out your charging cable and pair it with different charging adapters. You want to check the combinations with different electrical outlets as well as rule out the charging adapters being a problem. You should also try using your charging cable with a computer.

Your Google Pixel has Completely Discharged

When your battery runs out and you hit up a charger shortly after, you can usually turn your phone back on while it’s charging and you’ll usually see a display. However, if your phone’s been dead for a few hours, then it may have entered a stage of being completely discharged.

To determine if your phone is experiencing such a thing, keep your device on a charger for at least 30 minutes. If you see a red light while it’s charging, but no battery display, then it’s been discharged and being left alone for half an hour will do it some good.

Your Google Pixel is Out-of-date

If you abhor system updates, then you may have missed out on a very important update released back in 2018. You see, when the Pixel was updated to 9.0, a bug was found that prevented a non-Power Delivery USB-C charger, also known as “PD” chargers, wasn’t providing a charge for Google Pixel’s quick charge feature. It was fixed shortly after in a software update in October of 2018. If you haven’t updated your phone since before October 2018, then you’re without this update.

Here’s what Google had to say: “We’re aware of an issue where non-Power Delivery (PD) USB-C chargers no longer rapidly charge the 2016 Pixel and Pixel XL after the upgrade to Android 9 Pie. The 18W rapid charger included in-box is a PD charger and does not exhibit this behavior. We are verifying a fix for non-PD USB-C chargers and will roll it out in the coming weeks.”

If you had a 18W rapid charger during that time and perhaps you switched since then as well as avoiding the update, you probably didn’t notice. With that being said, simply updating your Google Pixel should fix the issue, like so:

1. Locate and launch the Settings app.

2. In the Settings menu, make your way down to System and select it.

3. From the System menu, choose Advanced.

4. From here, make your way to System Update, select it and then choose Check for Update. If there’s an update, go ahead and let it download and install the update. Your phone may shut down during the process so save any data now before continuing with the update.

If All Else Fails…

If you managed to run through each solution and came up short, then it’s time to visit a professional that can take a look at your charging port. You can always try rebooting your phone, and if that doesn’t work, then paying a visit to the phone repair shop is going to be necessary.