Google has several moving parts that make it one of the best browsers you can freely get your hands on. Google Maps, Google Gmail, but most importantly, Google Drive.

Google Drive lets its users upload and download files to their accounts. Google Drive even has its own program dedicated to doing it. Like any program, it runs into hiccups. If you frequently use Google Drive, but you’ve been experiencing slow download and upload speeds, here’s what you can do to pinpoint the problem.

1. Test Other Files

It’s possible the file you’re trying to retrieve or upload is simply giving you issues. Test the theory out by uploading or downloading something else. If you’re getting the same issues, then it may be a network issue.

It’s equally possible the file is too large for your network to handle, rather than Google Drive itself. Head over to the section “Breaking the File Down” and try your luck there.

2. Check Your Network

Your network could be stunted. You should be restarting–not resetting–your modem and router every so often. Practice restarting your modem and router every month or so.

Your modem and router are synced to your network provider. Every day it’s connected, the synchronization destabilizes ever so slightly until it starts to chip away at your connection, affecting download speeds and upload speeds. Your modem is constantly sending and receiving packets, giving that desynchronization an opportunity to corrupt packets. Here’s what you do:

1. Gently unplug the power cord, not the cable running into your wall. Follow the modem or router’s power cable from the outlet to the equipment if you’re having trouble discerning between the two.

2. Give it a minute or two before plugging the power cord back in.

3. Google Drive Could Be Down

You may have stumbled onto Google Drive being down for the moment. It may be a maintenance, or an update. There isn’t anything you can do until Google Drive has been reinstated. What you can do is check Google Drive’s server status. In fact, it shows a handy calendar of any and all scheduled service disruptions and service outages with color-coded dots.

If your day shows some scheduled server maintenance, you’ll have to wait. You can click on the dots and read short snippets on the issues being addressed as well as expected timestamps of when the service will be available again.

4. Breaking the File Down

To put it into perspective, if you land a 5TB file onto Google Drive’s metaphorical desk, it won’t have any problems dealing with it (that is its limit, though). Google Drive very rarely has problems uploading large files, usually, it’s on the network side of downloading and uploading that causes issues–specifically yours. And those issues could be listed in an entire book.

If your upload speed isn’t already slow, then it would benefit you further by breaking the file down, especially if it’s an entire folder with several bits. What you’re experiencing could be your network connection timing out constantly. Try uploading each individual file instead.

Alternatively, a single big file can be broken into parts using 7-Zip. Contrary to what its warning tells you, 7-Zip won’t ever leave you. It’s your buddy for life.

5. Delete Your Browser Data

Browser data is incredibly helpful at speeding up your favorite browser. It can save passwords, usernames, sites you’ve visited, cookies (not ones you eat, unfortunately) and cache data. Cache data, for example, can be thought of as a framework for a program.

Fire up a game or browser and, at first, it’ll have a much slower startup, but after that, cache data was made to memorize specific information. The next time you visit a website or start a video game, it’ll be much faster because of the “framework” left behind.

However, cache data is data, it’s right there in the name, and it’s subject to corruption. Luckily, all it takes is a few clicks and your browser data has a clean slate. Here’s what you do in Google Chrome:

Warning: Clearing data will delete all saved passwords. It’s recommended you write them down or type them into another document.

1. Click the three dots located at the top-right corner.

2. From the drop-down menu, hover over History. Then, in that drop-down menu, select History.

3. Select History, again, near the top-left corner.

4. Select Clear Browsing Data.

5. When prompted, choose Browsing history, Cookies and other site data, and Cached images and files. Alternatively, you can go a step further and select everything under the Advanced tab.

6. Select Clear Data.

6. Backup and Sync Could Be the Culprit

Backup and Sync is a program specifically designed to connect with Google Drive. Programs run by using processes and that means they can disrupt each other or simply not work at all. There’s two ways you can go about solving this: reinstalling Backup and Sync or shutting it down and restarting the program.

Restarting Backup and Sync:

1. Near the bottom-left corner, click the arrow to open your System Tray.

2. Click Backup and Sync’s icon. In the menu, click on Quit Backup and Sync.

3. Fire up Back and Sync. Try uploading a file, preferably a small file to see results faster.

Uninstalling Backup and Sync:

1. Hit the Windows Key.

2. Type anywhere in the menu Control Panel and then select it.

3. Under Programs, select Uninstall a program.

4. Among the list of programs currently installed, scroll until you find Backup and Sync.

5. Right-click and select Uninstall. Follow the window prompts.

Reinstalling Backup and Sync:

1. Head over to Google Drive’s website.

2. Select Download Backup and Sync.

3. Start the installation process by clicking the file at the bottom.

4. Click Run.

5. Follow the window prompts until Backup and Sync is reinstalled.