With all the advancements in technology, you still end up dealing with some kind of problem. It’s the nature of hardware to occasionally trip over its own feet.

Smartphones and tablets tend to be designed like rectangles rather than squares. This poses a small issue: aspect ratio. When you hold the device naturally, the screen is much taller. If you view a picture or watch a video with a different aspect ratio, it minimizes the media, shrinking it to fit. Auto-rotate beautifully counters this tiny issue. Turn your device sideways for a widescreen effect and the problem solves itself. What if it doesn’t work, though?

Since there’s no way of knowing the exact root cause, you’ll have to dust off your trusty “process of elimination,” and try each one until you happen to find the right solution.

1. Rotate Your Device

It may seem obvious to most, if not all, of the younger generations to simply rotate your device, but remember, not everyone is so technologically inclined nor familiar with today’s devices.

Take your device and tilt it so one side is horizontal. If it doesn’t auto-rotate, move to the next solution.

2. Did You Turn Off Auto-Rotate?

Auto-rotate can actually be turned off completely by tapping the auto-rotate icon found in Android’s quick settings (swipe down starting at the top). However, this is where Android houses some of its other settings it believes you need quick access, too, like Wi-Fi capabilities, Bluetooth, Flashlight, Location, and Sync. When you’re in and out of these settings all the time, you might’ve tapped it by accident. It’s an easy fix:

Swipe down from the top and open quick settings > Select Auto-rotate.

That should fix it, but “should” is the keyword. If this doesn’t fix your problem, it’s time to move onto the next solution

3. Restart Your Phone

After a while, computers, smartphones, tablets, any device of its ilk, needs a reboot. It gives a piece of technology a second to breathe. When they run constantly, like a modem, you can run into the occasional hiccup–a glitch–which can start a domino effect.

In this case, your device just needs a quick restart. Here’s what you do:

1. Press and hold the power button on your Android device.

2. Wait one minute before rebooting.

4. Third-Party Apps Are Causing A Conflict

Developers that create apps for a specific device aren’t always affiliated with the manufacturers of that said device. That’s not to say you won’t find any on the device’s parent store, in fact, when you do find them, they’ve been approved by the manufacturer. These are known as third-party apps. And the pool of third-party apps can be incredibly murky.

Third-party apps are often wonky, terribly developed with bad coding and glitchy interfaces. As you can probably imagine that leaves room for errors and there’s plenty of them. Considering these developers aren’t part of the manufacturer’s team, the third-party apps don’t always play well with the device, causing problems like switching a setting off and on.

It could easily happen with auto-rotate, especially if a third-party app specifically uses your device’s g-sensor. Think back to when auto-rotate starting giving you issues. Did you recently install any new apps? If so, you may have found the root cause.

Write down every app you uninstall and if you want to go through all the trouble, reinstall each app one at a time until you recreate the problem. It’s a game of cat-and-mouse, but worth attempting if you really like a particular third-party app. Here’s how you uninstall an app:

1. Open Settings.

2. Scroll down until you come to Apps. Select it.

3. Select recently installed app.

4. Select Storage.

5. Tap Clear Data and Clear Cache. You don’t want any data linked to the app left behind.

6. Select Force Stop.

7. Now, tap Uninstall.

5. Malfunctioning G-Sensor and Accelerometer

Those are just fancy terms for a device’s motion sensor. In this case, a g-sensor senses the changes in gravity relative to the device’s position. If you’re playing a game with motion controls, tilting your phone this way and that way will cause the game to react.

A faulty or malfunctioning g-sensor will be of no use to a game with motion controls. More importantly, the g-sensor is responsible for auto-rotate. Here’s what you do:

1. Open Settings.

2. Select Display.

3. Find and tap on Accelerometer Calibration. Depending on your phone it could be labeled differently, but it’s all the same.

4. Lay your device on a flat surface. The dot should be right in the center.

5. Gently, without disrupting the device’s position, tap Calibration Test.

6. Hardware Issue

If you’re a frequent smartphone-dropper, then you probably fall in this category (no pun, intended). When the malfunction happened, was it sometime after your device was dropped? Then you found the issue.

It can’t be blamed entirely on smart-phone droppers. Your device may have incurred damage at some point or it’s the g-sensor malfunctioning in a way that a calibration test can’t fix. At any rate, your final solution is getting it serviced.

Technology doesn’t always get it right. Data gets corrupted, apps don’t always work, devices can malfunction and completely quit. It can be frustrating at first–and it is–but, luckily, there are several solutions to try out before you’re forced to throw money at the problem. Hopefully, you found the solution to your problem and you can go back to enjoying your dog videos.