Netflix is a huge, successful business that operates and oversees many accounts. It’s great that it has its own support system, however, it just cannot get to everyone in a speedy manner.
Some people will gladly wait for Netflix to contact them and fix their issue that way, but for others, they would rather fix the problem themselves; oftentimes, it’s much faster.
The problems you may experience can vary widely, even compound an issue with more errors. It’s just the nature of technology–it doesn’t always work as intended. Most of the time, you won’t experience any problems, but occasionally, you’ll have to troubleshoot Netflix on your own and here’s a list of those common problems and how to fix them.
1. Spotty Streaming In A Room
This problem requires a bit of investigation to clear the air on whether or not it’s just a coincidence that you’re having spotty streaming, or your connection really is being hindered in some way. If it is, it’ll require money to fix. Here’s what you can do:
- Gather several devices with Wi-Fi capabilities, but disconnect every device from the Wi-Fi.
- Test the connection of each device. Surf the web, download something, but most importantly, stream Netflix.
If each device gives you some kind of connection issue–spotty streaming, low quality or frequently video buffering–then you’ve got yourself a “bad” room.
This problem isn’t hard to fix, but it’s hard to pinpoint why it’s happening. Believe it or not, your house might be causing the problem. Houses that were built with maple, for example, can experience choppy connection depending on where a router or modem was placed.
You can either move your modem or router to a spot that doesn’t block the Wi-Fi signal as much or invest in a Wi-Fi range extender.
2. Netflix Keeps Crashing
This infuriating problem can raise your blood pressure. You try to open it, but every single time you do, it immediately closes. Don’t throw your phone yet. Try these solutions out first.
First, you’ll need to restart the app. That doesn’t mean fire the app up again. Instead, you’ll restart it by “force quitting.” When you close an app by visiting your phone’s home screen, it’s still running in the background. When you force quit, you’re stopping every single process that associates with the app, in this case, Netflix.
Force quitting for iOS users:
- Swipe up from your screen. This will bring up a list of apps currently running in the background.
- Swipe the apps away to force quit them.
Force quitting for Android users:
- Go to your phone’s Settings.
- Scroll until you locate Apps.
- In the list of apps, scroll until you find Netflix and select it.
- Select Force Stop, and OK to confirm.
3. Conflict Between Data and Wi-Fi
When you’re on the go, it never occurs to you to turn off your Wi-Fi. In fact, it’s a good habit to form. Letting your phone freely connect to every Wi-Fi signal it’s in reach of is a recipe for disaster.
If you’re trying to watch Netflix and for some reason it isn’t connecting, even though your data is on, the very fact that it’s on while your Wi-Fi is turned on could be causing a conflict. This is because your phone isn’t sure which to connect to.
This is an easy fix. Turn your Wi-Fi off if you’re using data or turn your data off if you’re using Wi-Fi.
4. Buffering, Bad Quality or Unstable
Nothing is worse than being engrossed in a good TV show or movie only to see the actors freeze in place. Your frustration rises for every percentage that fills the buffering circle, but it doesn’t stop there. The rest of the viewing experience is riddle with buffering, low-quality video, or simply no movie or TV show at all.
Modems and routers need to be regularly restarted every once in a while or else you run into slow internet speeds and a choppy connection.
Before you restart the equipment you should run a speed test. If you know for sure what your internet speed is supposed to be and the speed test is telling you something completely different, then you’ll know something’s up.
- Run a speed test. Run several if you want an average. Write the number down so you don’t forget. If it’s running lower than what you pay for, move on to Step 2.
- Restart your router, modem or both. Pull the plug out gently, do not yank. Make sure you aren’t touching your equipment’s “reset” button, unless you want your equipment set back to its factory settings.
- Wait 2 minutes before powering up the equipment again.
- Run another speed test.
For equipment that just needed a breather, you shouldn’t have any streaming issues anymore. However, if you keep experiencing these issues, you should contact your internet provider. It’s very possible that your equipment is old, damaged or out of date and needs an update.
5. Netflix Won’t Let Me Download This Movie/Show
Netflix has this great feature allowing you to download movies and TV shows for offline use, but then you run into the issue that it isn’t working. If you’re experiencing this problem:
- An iOS device should be updated to 8.0 with the latest version of Netflix.
- An Android device should be updated to 4.4.2 with the latest version of Netflix.
- Jailbroken iOS devices and rooted Android devices aren’t allowed to download from Netflix’s library.
6. Android Users – Error 12001
This common error, “Netflix Error 12001,” occurs when your data is out of date. Restart your device to fix it.
- Open Settings.
- Scroll until you find Apps.
- Open Netflix.
- Select Clear Data.
7. iOS users – Error 1011 & 1012
Devices like iPhones and iPads experience this common issue, usually in the face of connection problems. Luckily, it’s an easy fix. You’ll need to re-download the Netflix app in order to get rid of the bug in the app.
You’ll have to sign in the next time you use Netflix. If it doesn’t fix the issue, go ahead and uninstall and reinstall.
8. iOS users – Error 1016
Another error that gnaws at an iOS user’s patience is “Error 1016.” It’s common when you’ve got a bad connection. You have two options: disconnect your Wi-Fi and wait 60 seconds before starting or find a new connection.
9. Your Netflix Account is in Use on Another Device
This will either cause panic or impatience. If you’re the only one who uses the account, you have every right to panic. It means someone is on your account. Or, you have too many people that Netflix allows.
When you buy a subscription, Netflix allows for a certain number of people to use the account. You could upgrade to a better plan for more people or just kick them off. Either way, both problems have the same solution. Here’s what you do:
- Go to Netflix’s website.
- Click on My Account and Change Password. It’ll ask for your old password and then a new one. Here’s where the kicking comes in.
When you’ve picked a new password, you can select to “Require all devices to sign in again with new password.” This will kick every device linked right off your account. Problem solved.
10. Gaming Consoles
This one is another simple solution. The PlayStation 4, Xbox One, PlayStation 3 and Xbox 360 are all capable of running Netflix, and of course, that invites issues occasionally.
First, you can try your luck at restart the gaming console. If that doesn’t work, uninstall and reinstall Netflix. The Netflix app is a very small file. It won’t take long before you can use it again.