When using your iPhone, it’s not common practice to turn it off because you use your iPhone day to day and charge it when it turns off automatically. However, there are some situation where you’ll need to turn off your device.

For example, if your iPhone is experiencing a hardware or software problem, a common troubleshooting step would be to turn off your iPhone because it restarts the operating system and gets rid of any minor software issues. If your iPhone won’t turn off, there are a few troubleshooting approached you can take.

The Reason Why your iPhone Won’t Turn Off

The most common reason why your iPhone won’t turn off is there’s a software issue on your device. If you iPhone kept crashing prior to you attempting to turn it off, there’s probably a software issue that stopping it from turning off. You’ve probably experienced other apps crashing which lead you to turn off your iPhone.

Another reason why your iPhone won’t turn off is your sleep button is broken. You need to hold the sleep button if you want to turn off your iPhone, but if this button doesn’t respond, then you won’t be able to turn off your device. If you’ve tried to troubleshoot the broken sleep button by restarting your iPhone, this can be frustrating.

One more reason why your iPhone won’t turn off is your screen is unresponsive. To turn off your iPhone, you have to slide to turn off it off after holding the home button. If your screen is unresponsive, then you won’t be able to turn it off with the slide button.

1. Force Restart your iPhone

Since this is likely a software issue, you should troubleshoot the problem by force restarting your device. When you force restart your iPhone, the software restarts and is troubleshot for any bugs. If there’s anything wrong with the software, it’s repaired whilst the device is booting up. When you iPhone has booted back up, you should be able to turn it off by holding the sleep button.

Hard reset iPhone 6S or older:

1. Hold the power button & home button together.

2. Do this for over 20 seconds.

Hard reset iPhone 7:

1. Hold the power button and volume down button.

2. Do this for over 20 seconds.

Hard reset iPhone 8 or x Versions:

1. Quickly press & release the volume up button.

2. Press & release volume down button.

3. Hold the side button on iPhone X until the Apple logo appears.

2. Turn on Assistive Touch

There’s a feature on your iPhone called Assistive Touch and it allows you to perform actions without physical buttons. If you sleep button or home button is broken, then assistive touch will allow you to perform actions that these buttons. Usually, Assistive Touch is enabled in settings and then you can triple tap the home button to turn it on and off.

To enable AssistiveTouch:

Go to Settings > General > Accessibility

1. Go to Settings > General > Accessibility.

2. Click AssitiveTouch and toggle it On.

To turn off your iPhone with AssistiveTouch:

1. Click the AssistiveTouch.

Click Device

2. Click Device.

Hold the Lock Screen

3. Hold the Lock Screen.

4. Slide the slider to the right. You iPhone should now turn off after using assistive touch. This is only useful when there’s a problem with your buttons.

3. Restore iPhone

After force restarting and enabling AssistiveTouch, the next thing to do in this situation is to restore your iPhone. If there’s a major software issue within your iPhone that stops it from turning off, you’ll need to restore your iPhone using iTunes. This will wipe the software from your device and restore it – this process will troubleshoot your device for any software issue that’s stopping it from turning off.

To restore your iPhone:

1. Go to iTunes on your PC

2. Click on the Device icon on the left

3. Go to the Summary tab

4. Under Back Up and Restore, Click on Back Up Now.

Backup and restore

5. After Backing up, Click on Restore iPhone at the top

6. Wait for your iPhone to Restore and Turn on. The restore may take a while depending on how much has to be restored back onto your iPhone. From here, once your device is turned on, you can try and turn it back off using the sleep button. If this isn’t working for you, then you can use the AssistiveTouch feature to turn it off.