iPhone has to be one of the most durable and bug-free gadgets in the market. It hardly faces any software issues and that makes it a great value for money. With that being said, a technical issue can still happen anytime. One of the issues that iPhone users face is the phone getting stuck on the hello screen. it is a rarity but still, it is bound to scare the users.
This issue can happen with the latest iPhone or an older one. Fortunately, this problem isn’t as big as it may seem and therefore, troubleshooting it is pretty simple. You may get a bad vibe for a few seconds but your iPhone will be up and running as usual once the troubleshooting techniques are complete.
Mentioned below are some troubleshooting techniques that can help solve this issue. It is recommended that the users should follow them in the given order. The reason why you need to follow the order is the fact that maybe the first method would rescue the situation for you and you may not have to opt for the rest of the methods.
You were expecting this, weren’t you? most iPhone-related problems get indeed addressed with only a simple restart. The word restart has some sort of magic in it that it eliminates the issues quite easily. If a simple restart fails, the force restart becomes the next step. Here is how you can force restart different iPhone models.
For iPhone 8 or Later:
Quickly press-release the volume up button, then press-release the volume down button in quick succession. Once done, press-hold the sleep/wake button until the Apple logo appears on the screen.
For iPhone 7 & 7 Plus:
Press-hold the sleep/wake button in tandem with volume down button for at least 7-10 seconds. Do not release them until the Apple logo appears on the screen.
For iPhone 6 Plus & Previous Models:
Press-hold the home and side/top button (as per the model) for 10 seconds. Do not release them until the Apple logo appears on the screen.
Drain Out the Battery:
Sometimes, the best technique to address an issue is to do nothing about it. if your iPhone is stuck on Hello Screen then you should leave it as it is. Soon, the battery will drain out and the iPhone will switch off. Do not put it on charge instantly; leave it for a few additional hours. Once done, put your iPhone on charge and see what happens. It is likely that upon restart, iPhone will not get stuck on hello screen and normal services will resume. Pretty easy, isn’t it?
Restore via iTunes:
Not many iPhone users can recall the times when iTunes has come to their rescue. iTunes is perhaps the most underrated troubleshooting tool for iPhone and iPad. iTunes rescues most of the software problem with iDevices and it will likely address the hello screen issue too. You will need to restore your iPhone via iTunes. If you know the drill, great. If you don’t, here are the steps:
1. Connect your iPhone to PC and launch the iTunes.
2. Click on your device at the left side of the iTunes screen.
3. Now click on the option Summary.
4. You will see the option Restore iPhone, click on it.
5. Hit the option Restore to confirm your action.
6. Your device will be restored; the data will be erased and it will automatically install the latest software.
7. Upon restart, set up your iPhone. Make sure you recover the data using iCloud backup while setting up the iPhone.
Restore in Recovery Mode:
This method delivers the same purpose, but it is a bit different and certainly more efficient. If the normal restore doesn’t help your cause, try the steps mentioned below:
1. Connect your iPhone to PC and launch the iTunes.
2. Now while your iPhone is connected to iTunes, you need to perform a force restart (refer to the methods above).
3. You must keep holding the buttons even after you see the Apple Logo.
4. Only leave the buttons when Connect to iTunes logo appear on the screen. this means that your iPhone has gone into recovery mode.
5. Now follow the same protocol to Restore iPhone to factory settings.
As said earlier, you need to follow these methods in the given order and that means that you should only try DFU when every other method fails. The Device Firmware Update is an advanced recovery/restore method that can be helpful in cases where iPhone is stuck, blue screened, or not turning on.
The reason why this method is last on the list is the risk involved in this method. The DFU can make your iPhone dead if it is not executed properly. Since nothing is working to fix the issue, you have no option but to opt for this method. Here is what you need to do:
1. Connect your phone to iTunes through a charging cable.
2. Press-hold Sleep/Wake button for 3 seconds.
3. Simultaneously press-hold volume down button along with sleep/wake button for 10 seconds.
4. Make sure the Apple logo doesn’t appear on your screen while this process is going on. If it does, repeat the process.
5. Let go your Sleep/Wake button but keep holding the volume down button.
6. If your screen stays black (Charging + iTunes logo doesn’t appear) then your phone is in DFU mode.
To wrap up the things, the iPhone getting stuck on hello screen is not so common. It usually gets addressed with a force restart, but if it doesn’t then you can use the other options too. The DFU is the last hope if you are troubleshooting by yourself. If it fails, simply visit an Apple Store or a repair shop for recommendations.