On Your Android, you’re usually provided three buttons, a home button, menu or search button, and a back button. Most Androids don’t have the swipe back and forward feature like on the iPhone, so you have to use virtual buttons on your Android.

If none of the button below are not working, then you won’t be able to navigate through your phone using the back and home button. You won’t be able to access the multitask view and close apps without the menu button. Usually, these buttons work seamlessly, however, you may sometimes experience issues with the buttons. You can use the troubleshooting methods below to fix your Android.

Test Your Phone

The first thing you need to do is test if this is a hardware or software issue. Using the app Android Accessibility Suite, you can test if these buttons are working properly. If they’re working, the app will tell you. You’ll know that your buttons are actually damaged when the app doesn’t tell. In this case, you’ll know that it’s not a software issue.

1. Once installed, open up your Settings. You can find it by looking for a gear icon either in your App Drawer, on your home screen or inside your notification shade.

2. From the Settings menu, you’ll want to scroll down until you see Accessibility.

3. Open the Accessibility menu and test the quality of your home, back and menu button.

Boot Info Safe Mode

It’s unlikely for your phone to have software issues but since your experiencing this unfortunate problem, the buttons could be refusing to work due to the software on your Android blocking it. You might have installed an app that’s causing problems with these buttons. By outing your phone in safe mode, you can disable all the apps except the processes that allow your Android to function.

Once in Safe Mode, you can uninstall apps that you recently installed. This will most likely be the last app you installed.

1. To boot into safe mode, press and hold the power button. When your power options open, choose Power Off or Shutdown. Give it at least 30 seconds to ensure all processes have ceased to function.

2. After 30 seconds, press and hold the Power button and the Volume Down button. After a few moments have passed, it will boot to your normal screen but “Safe Mode” will be plastered at the bottom of your screen.

3. Uninstall apps by visiting your Settings app.

4. In your Settings menu, make your way down to Apps and select it.

5. In the Apps menu, choose an app you suspect is the culprit.

6. On the app’s information page, choose Storage. Clear out the cache and data by tapping CLEAR CACHE and CLEAR DATA, then head back to the information page.

7. Finally, select UNINSTALL.

8. Once finished, shut your Android down completely and boot the device like you normally would.

Hard Reset

Hard resetting your phone will allow you to refresh your Androids hardware system. If there are any failures within the system, they’ll be removed during this process. Hard resetting is different on all devices so you may need to try a few methods.

The first way is by holding the power button for 30 settings. After 30 seconds, your screen will be forced to power down.

Another method is by holding the power button + the volume down. Your phone should power down after doing this for a while.

Use an Accessibly Feature

There’s an app called Simple Control that will allow you to replace the menu, back and home button on your Android. With this, you’ll be able to go back, open the multitask view and go home. If you’re on Samsung, you can enable the Accessibility shortcut by going to Settings > Accessibility > Accessibility Shortcut > Toggle it On.

1. Once installed, open your Settings application

2. In the Settings menu, find and select Accessibility. You can usually find it near the bottom of the Settings menu.

3. Once opened, Simple Control will have added itself as an option in your Accessibility menu. Enable it by using the slider next to Simple Control.