FaceTime allows you to connect to friends and family using their video and audio platform. The best part about it is that you don’t need a cellular plan, all you need is an internet connection and you can connect to another iPhone user that has FaceTime enabled.

Usually, FaceTime works fine and the calls are connected successfully, but sometimes, FaceTime calls can fail and the connection can drop in between the call. If you’re a few seconds into a call, then you may have noticed the error message saying FaceTime Failed. It can sometimes happen when you’re trying to flip the camera but usually, this error occurs quite randomly.

The Reason FaceTime Calls Fail

The main reason why your FaceTime calls are failing is that the internet connection on your iOS device has failed. The app allows you to make videos calls and audio calls over the internet so you can use WIFI or data to connect calls, but if there’s a failure with your internet, then you may receive this error message.

Another reason why calls could be failing is that there’s a software issue within your device. If this problem is due to a bug, then it’s likely people using the same device and operating system as you are experiencing the same problem. You’ll need to troubleshoot the software is you want to get rid of this error during FaceTime calls.

1. Turn your Router Off then On

Since your WIFI connection relies on your router, you’ll need to make sure that your router is working properly. Although your device could be showing the WIFI icon indicating that there’s a WIFI connection, this doesn’t mean that your router is receiving internet. Your device can display the WIFI icon without having a good internet connection and this can leave you thinking that you have a good internet connection.

When you restart your router, it’s forced to connect to the internet if it was having any issues before. You can click the on/off button on your router or modem to restart the connection between your devices. Once your router is back on, you can call someone in FaceTime and check if the call is able to connect smoothly without failing.

2. Turn FaceTime Off then On

FaceTime is a service and you can enable and disable it. If there’s a software issue within the FaceTime app, then re-enabling it can remove the software issue and might fix the call issue you’re experiencing. To restart FaceTime, go to Settings > Tap on FaceTime > Toggle FaceTime Off > Toggle FaceTime On.

Once you’ve restarted FaceTime, you can make a call and check if it connects properly. You should be on the call for a few minutes and check if the FaceTime Failed message shows up again.

3. Sign into Apple ID

Most people usually have one Apple ID that allows them to use your iOS device and all of the services Apple has to offer. In rare occasions, you may have multiple Apple IDs and you may be signed into several of them on your iPhone or iPad.

Before you use FaceTime, you’re asked to sign into your Apple ID. If you didn’t sign  into the same Apple ID as the one you used in Settings, then this may be causing the issue. When you sign into 2 Apple IDs on one device, then it can cause issue.

To check if you’re signed into the right Apple ID:

  1. Go to the Settings app

2. Tap on your name at the top

3. Remember the email underneath your name

4. Go back to the Settings menu

5. Scroll down to FaceTime and tap on it.

6. Make sure you toggle on FaceTime. You’ll know it’s on because it’ll be green. Under this, you’ll see your Apple ID.

7. If you’re signed in, you need to make sure that the Apple ID you used to sign into FaceTime is the same Apple ID you used to register FaceTime with. If it isn’t, then you’ll need to sign out of FaceTime and sign in with the Apple ID you used for iCloud.

4. Reset Network Settings

Your network settings are related to your call settings, WIFI settings, data, and Bluetooth settings. When you reset this, it can troubleshoot them for issue and since you’re experiencing call issues with FaceTime, resetting your network settings can fix the issue.

1. Go to Settings.

2. Tap on General > Reset.

3. Tap on Reset Network Settings and enter your password.

4. Tap Reset Network Settings to confirm. Once your device has rebooted, you can make a call in FaceTime and check if the problem has been resolved.

5. Force Restart Device

If there’s a software issue on your device that’s causing an issue with FaceTime, then you can fix it by force restarting your device. During this process, your device is shut down, checked and wiped for error, and then booted back up.

If you have an iPhone 7 or above:

1. Hold the sleep/wake key and the volume down key.

2. Wait for the Apple logo to appear

If you have an iPhone X or 8:

1. Quickly press the release the volume up button.

2. Quickly press the release the volume down button.

3. Press and hold the Power button until you see the Apple logo.

To force restart iPads with home buttons:

1. Hold down the Home button and the power button.

2. Keep both buttons held until the Apple logo appears.

3. Let go of the buttons.

4. Wait for your iPad to restart.

To force restart iPads without a home button:

1. Press and release the Volume Up button.

2. Press and release the Volume Down button.