Sometimes when listening to music, your Airpods can disconnect causing your music to come out of your iPhone’s speakers. Airpods can also disconnect during a call which may leave you thinking that the person on the other end isn’t speaking.

It’s not very clear why AirPods disconnect during a call or while listening to music but it’s highly likely due to a software problem on your iPhone. The software problem would need to be addressed if you want to listen to calls through your Airpods.

Down below are several methods you can use in order to stop your Airpods from disconnecting during calls or stop working while you’re listening to music.

Why Do My AirPods Disconnect During Music or Call?

Your Airpods keeps disconnecting during calls and sometimes while listening to music because there’s a bug in your software that’s causing the Bluetooth connection between your iPhone and Airpods to fail, therefore, it disconnects, and the audio continues to play from your external speakers.

Another reason why your Airpods will disconnect during music or on a call is that it’s run out of battery. If your AirPods have run out of battery, you’ll hear a chime a few minutes before to warn you what you need to charge them and if not charged in a few minutes, then they’ll disconnect whether that while you’re listening to music or on a call.

If there’s another Bluetooth device that you connect your phone to for the purpose of music, let’s say a speaker, then you should make sure that Bluetooth device is connected so that your Airpods don’t disconnect randomly. To check if your AirPods have disconnected because there’s another Bluetooth device around, you can go to Bluetooth in your settings and check which device connected and disconnected your AirPods.

What To Do If AirPods Disconnect During Music or Call

If your AirPods keep disconnecting when playing music, then you need to make sure that your get rid of any bugs or interruptions that could cause them to disconnect. Most of the time when it disconnects when playing music, it’s either because the battery died, or something else has connected. But sometimes, there’s no visible reason and it’s likely that there’s a glitch that’s caused an unexpected error so you’ll have to get rid of it.

1. Reset Network Settings

If you notice that your Airpods keep disconnecting especially during music, the best way to fix this is by resetting your network settings. Your network settings are your settings that are related to your network.

This includes things like Bluetooth, WIFI and call settings. Resetting these settings gets rid of any bugs that are causing them to fail – in this case, it’s your Bluetooth settings.

To reset your Bluetooth settings:

  1. Go to the Settings app.
  2. Tap General.
  3. Scroll down to Reset and tap on it.
  4. Tap Reset Network Settings.
  5. Enter the passcode when it pops up.
  6. Tap Reset Network Settings to confirm your decision.

If there’s any way to test whether resetting your network settings has stopped your Airpods from disconnecting during and after phone calls, you should test it out to see if this worked.

2. Use One Airpod as a Microphone

During phone calls, both your airpods are automatically used as a microphone for the call. To try and fix the disconnecting problem, only choose one Airpod to use as a microphone.

To use one Airpod as a microphone:

  1. Open Settings > Bluetooth.
  2. Tap on ‘I’ next to AirPods .
  3. Click on Microphone.
  4. Select either ‘Always Left AirPod’ or ’Always Right AirPod’.

After you’ve set only one airpod to remain connected during a call, you can test it out next time you get call.

3. Reset your Airpods

If there’s a bug causing this problem, the best thing to do is to reset your airpods. This will get rid of any error that are occurring.

Your Airpods should remain connected while you’re on a call but if you’ve reset your iOS device network settings and they’re still not connecting. Then, you can reset your Airpods to see if the problems coming from there.

To reset your AirPods:

  1. Press and hold the setup button on the Charging Case.
  2. Let go if the setup button when the status light flashes orange, then flashes white.
  3. The AirPods are now reset to factory status.

This is going to factory reset your airpods. This means it’ll be taken back to the same condition it was in before it was ever used.

4. Forget your Airpods and Connect Again

When you’re charging your Airpods and you take them out of their case, they usually connect to your iPhone immediately. This is because your iPhone remembers your airpods and it knows to connect back to it each time it leaves the case.

If your airpods are disconnecting when you’re listening to music, you can forget your airpods as a device on your iPhone and you can it back up again. Forgetting your Airpods as a device may stop the software error that’s causing it to disconnect.

To reconnect your Airpods:

  1. Open Settings
  2. Go to Bluetooth
  3. Tap on ‘I’ next to Airpods
  4. Tap on Forget this Device
  5. Turn your iPhone off
  6. Reconnect to your Airpods

5. Turn off Automatic Ear Detection

Your Airpods are equipped with a feature that programmes them to stop each time they leave your ear. And when you put them in your ear again, they reconnect.

This feature may be causing your airpods from disconnecting randomly whenever you’re listening to music or you’re on a call.

To turn off Automatic ear detection:

  1. Open Settings
  2. Go to Bluetooth
  3. Tap on ‘I’ next to Airpods
  4. Toggle off Automatic Ear Detection

6. Choose Airpods as Output Speaker Device

If your Airpods still aren’t working, you can always choose to switch back to your Airpods if they disconnect during a call.

When you answer a call, you can click on the speaker button on your iPhone and you’ll be presented with a list of options where you can hear the audio from.

If your Airpods disconnect each time you answer a call, you can always select them as to device to listen to your calls from.