AirPlay is a feature on a few of your iOS devices and it allows you to stream music, videos, photos and videos from your iPhone, iPad, Mac and mirror it to an Apple TV, HomePod or any other AirPlay Devices. This allows you to stream the content wirelessly onto other devices without using WIFI or Bluetooth.
Unfortunately, AirPlay isn’t always reliable and because there’s no visible technology because AirPlay, it can be hard to troubleshoot the problem if you don’t understand the technology. AirPlay is a simple technology so troubleshooting it for the problem it’s having can help you start mirroring your content again.
1. Restart the AirPlay Device
With AirPlay, you need to devices, one with the content you’re trying to play, and the other the AirPlay device. In this situation, it’s likely that the AirPlay device is the one that’s having the problem. So, you’ll need to turn off the AirPlay device that’s having problems.
For example, a common AirPlay device is the Apple TV. To restart this, you’ll need to disconnect this from the power supply, or you can unplug the cord from your Apple tv. If this is your HomePod, you can turn it off and wait for a couple of seconds. After your AirPlay device boots back up, it’ll need to connect with the network again.
2. Troubleshoot the iDevice
The problem could be coming from your iDevice which means you’ll need to troubleshoot the devices for software problems that could stop AirPlay from working properly. AirPlay devices can include an iPhone, iPad, and a Mac. If you’re trying to play content from your iPhone or iPad to your AirPlay device, the best way to troubleshoot these iOS devices for problems is to force restart them.
If you have an iPhone 7 or above:
- Hold the sleep/wake key and the volume down key.
- Wait for the Apple logo to appear
If you have an iPhone X or 8:
- Quickly press the release the volume up button.
- Quickly press the release the volume down button.
- Press and hold the Power button until you see the Apple logo.
To force restart your iPad:
- Hold down the Home button and the power button.
- Keep both buttons held until the Apple logo appears.
- Let go of the buttons.
- Wait for your iPad to restart.
If you’re using a Mac to AirPlay content onto your AirPlay device, the best way to troubleshoot it would be to reset the SMC.
To reset the SMC:
- Shut down your mac and connect it to the charger.
- Hold the Shift + Control + Option + Power button keys together for 5 seconds.
- Release the key.
- Wait for your Mac to boot up. Check if the error message has gone and if you’re able to connect to the internet.
After troubleshooting the iDevice that you’re trying to cast the content from, you can check if AirPlay is working.
3. Restart your Router
Before you do this, make sure both devices are connected to the same WIFI network. If both devices are connected to the same wifi network, you’ll need to be sure that they’re connected to the internet.
Sometimes your iDevice can symbolize that you’re’ connected to WIFI, but if your router or modem itself isn’t connected to the internet, you won’t be able to use the AirPlay feature.
Restarting your router or modem can help get them to reconnect to the internet. If you check the internet icon on your router, it may be red. Even if it’s green, you’ll still need to troubleshoot it in case it hasn’t had time to symbolize yet.
- Unplug the power cord on your router or modem.
- Wait for two whole minutes.
- Plug the power cord back in. It can take up to a minute for the internet to reconnect. Once the device is connected to the internet, our router or modem’s internet icon will turn green.
- Wait for your iDevice to connect to the internet.
- Check if you can connect the devices with AirPlay.
4. Update iDevice
The could be a problem with your OS system on your iDevice that’s stopping AirPlay from working with the AirPlay device. If there’s a bug in the OS, you’ll need to troubleshoot it by updating the software. Most of the time, software updates are released to fix bugs in the OS.
To update your iPhone or iPad:
- Go to Settings.
- Click on General.
- Click on Software Update.
- Tap Download and Install.
- Tap Install and enter your passcode.
To update your Mac:
- Choose System Preferences from Apple.
- Click Software Update.
- Click Update Now to install the available update.