Firestick Volume Not Working? Try These 18 Fixes

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Firestick Volume Not Working

Another major issue that users encounter with Fire TV stick is that the volume buttons sometimes stop working.

This can be quite annoying when you don’t want to miss some great dialogue or you want to turn down the volume in a noisy scene.

There are many factors that can affect the functioning of the volume buttons on your Fire Tv remote control, so we have provided a detailed and exhaustive list of all the possible reasons why the volume buttons on your Fire TV remote may stop working.

Related: Home Button Not Working Fire TV Remote

Why is the Volume Button Not Working on My Fire TV Remote

1. Equipment Control Settings Configured Incorrectly

The Equipment Control settings allow you to control several compatible devices with your Fire TV remote control. For you to be able to control your native TV and use functions like the volume buttons, there are two key equipment settings that need to be set up properly. They are the IR profile and the HDMI CEC settings.

IR Profile means Infrared Profile. It is the number that represents the frequency on which your Fire TV’s remote control operates. If this is not set to specifically use that of your Fire TV remote control, it will use a random or arbitrary IR profile, causing your Fire TV remote to not to work properly.

HDMI CEC stands for High-Definition Multimedia Interface Consumer Electronics Control. This rather long-named setting is the core feature that allows your Fire TV remote to serve as a universal remote; that is to be able to function on the stick and the native TV.

It also allows the remote control to control other connected devices, up to 15 of them in your smart home.

IR Profile focuses on the infrared signals while CEC focuses on the WIFI connection between the connected devices. Once you have these in order, your Fire TV remote control volume buttons should work.

Fix – Check Equipment Control Settings

Step One: First, you need to enable HDMI-CEC on the native TV.

On Samsung TV, HDMI-CEC is called Anynet+. Anynet+ can control up to 12 HDMI-CEC enabled devices; your Fire TV stick is one of them.

To Turn on Anynet+:

1. Press the Home button on your Samsung TV remote control

2. Select Settings

3. Select All Settings is available

4. Select General

5. Select Connection

6. Select External Device Manager

7. Select Anynet+, then toggle to turn it on.

For LG TV

On LG TV, HDMI-CEC is called Simplink.

1. Press the Home button on your LG TV remote control

2. Select Settings

3. Select All Settings

4. Select General

5. Select Simplink (HDMI-CEC) and turn it on

For Sony Bravia TV

1. Press the Home button on your Sony TV remote control

2. Select Settings

3. Select Bravia Settings

4. Select External Inputs

5. Select HDMI CEC Settings

6. Select CEC and turn it on

For Sony Android TV

On Sony Android, HDMI-CEC is called Bravia Sync. To turn it on:

1. Press the Home button on your Sony TV remote control

2. Select Settings

3. Select External Inputs

4. Select Bravia Sync Settings

5. Select Bravia Sync Control and select On

Step Two: Next step is to change the IR Profile settings using the steps below:

1. On your Fire TV, go to Settings

2. Select Equipment Control

3. Select Manage Equipment

4. Select TV

5. Select Infrared Options

6. Under IR Profile, Select Change IR Profile

7. Change it from All Devices to your particular IR Profile

If you cannot figure out your IR Profile, please use the steps below:

1. On your Fire TV, go to Settings

2. Select Equipment Control

3. Select Manage Equipment

4. Select TV

5. Select Infrared Options

6. Under IR Profile, Select Change IR Profile

7. Select Find IR Profile, and then select the IR profile for your Fire TV stick remote.

This may not work for some users and they have to enter the IR code manually. If you still have your TV manual, the IR RF code is written there. Then:

1. On your Fire TV, go to Settings

2. Select Equipment Control

3. Select Manage Equipment

4. Select TV

5. Select Infrared Options

6. Under IR Profile, Select Change IR Profile

7. Select Find IR Profile

8. Then press the Menu button to enter your IR profile manually

If this still doesn’t work, then follow the steps below:

1. Go to Settings on your Fire

2. Select Equipment Control.

3. Select Manage Equipment.

4. Select Add Equipment.

5. Select Soundbar and wait a few seconds

6. Scroll down and select Brand Not Listed

7. Follow the instructions on screen to finish setting up Soundbar control. You may get a prompt to test the volume buttons to see if they now work.

This should set up your Fire TV remote control properly and have the volume buttons working.

2. You’re Not Using HDMI-CEC Port

In the first fix above, we detailed the role and importance of HDMI-CEC. Not only does the feature have to be enabled, you also have to ensure that the corresponding port is used in order for your Fire TV remote control to work properly.

If you use any other HDMI port on your TV, Fire Stick will not be able to transmit the control signals from the remote control to the native TV.

Fix – Use the HDMI-CEC Port on Your TV

If you are unsure which is the HDMI-CEC port on your TV, please move closer to the TV and check the labels on the ports. You should see HDMI-CEC or just CEC on one of them. If there are no such labels, you may refer to your TV manual if you still have it.

On some TV brands, it is labelled HDMI Arc.

3. Bluetooth Devices Connected

Bluetooth devices that are connected to your Fire TV could also cause some buttons such as the volume buttons to not work on your Fire TV remote. This is because, your Fire TV remote control uses Bluetooth signals to transmit commands to the TV.

And, signals from other Bluetooth devices around may interfere with the signals from your Remote control.

Fix – Turn Off Bluetooth or Unpair Other Devices

Please check and remove Bluetooth devices from your Fire TV using these steps:

1. Go to Settings

2. Select Controllers and Bluetooth Devices

3. Select Other Bluetooth Devices

4. Select the device you want to unpair, then press and hold the Menu button

5. Confirm the unpairing

Alternatively, you could simply turn off the Bluetooth device if you do not want to completely unpair it.

4. Loose HDMI Connection

It could also be that the HDMI connection on your TV is loose. We have already established that the signals from your remote control are transmitted to your native TV through the HDMI port. If this connection is loose, CEC-centred commands like the Home and Volume buttons may not work.

Fix – Re-plug HDMI Cable

Please follow the steps below to check your HDMI connection:

1. Unplug your Fire TV stick from the HDMI port

2. Blow air into the Fire stick terminal, and into the HDMI port on the TV

3. Plug the Fire stick and ensure that you hear the firm connection click sound

4. Now press the volume buttons and see if they are working.

5. Dolby Digital Plus Causing Issues

Dolby Digital and Dolby Digital Plus are audio technologies that enhance the sound quality on your TV by:

  • Reducing the amount of data needed to process and render high-quality sound on your TV
  • Using noise cancelation to filter out sounds from the surroundings, leaving only the sound coming from your TV.

However, this feature could sometimes mute the entire TV volume when watching some contents or when the feature runs into a glitch. This could be the reason why the volume buttons on your remote control seem to not be working.

Fix – Disable Dolby Digital Plus

To eliminate this issue, you need to disable Dolby Digital Plus on your Fire TV using the steps below:

1. Open Settings on your Fire TV

2. Select Display and Sounds

3. Select Audio

4. Select Dolby Digital Output

5. Select Dolby Digital Plus Off

Note: If you are using Alexa Home Theatre, the setting will always reverse back to Dolby Digital Plus. To resolve this, and be able to turn off Dolby Digital Plus, you need to enable Gaming Mode using the steps below:

1. Go to Settings

2. Select Display & Sounds

3. Select Home Theatre System

4. Then select from the options on the screen to enable Gaming mode

After this, head back and turn off Dolby Digital Plus for good.

6. IR Interference

Unlike most smart TVs that use broad-spectrum infrared or Bluetooth technology to transmit signals from the remote control, Fire TV remote control uses narrow Bluetooth signals which require a clear line of sight to the TV in order to work properly.

Fix – Remove Anything Blocking Remote

If there are any objects or structures blocking the signals of the remote, you need to either remove them or move around them and face the TV directly for your remote control to work properly.

Fix 2 – Move Closer to TV

In addition to removing signal obstacles, you need to ensure that you’re no more than 30-33ft away from the TV for the volume and other buttons to work properly.

7. Fire TV Remote Out of Date

The malfunctioning of the volume buttons on the remote control may also be as a result of a software problem that requires an update to fix it. Even though the remote control is normally updated automatically, a network interruption or a software glitch may cause automatic updates to fail.

Fix – Update Fire TV Remote Control

Please follow the steps below to update you Fire TV remote control:

1. Go to Settings

2. Select Controllers and Bluetooth Devices

3. Select Amazon Fire TV Remotes

4. Select your Fire TV remote from the list

5. If there is an update, it will be displayed for you to install it.

8. Bug with Remote or TV

If you have updated your Fire TV remote and the volume buttons are still not working, it may be that there’s been a glitch or bug on the remote, the Fire stick, or your native TV.

Fix – Reinstall Batteries

The volume buttons may stop working because the cells in the remote control’s battery suffered a glitch. This usually happens when the cells are not able to distribute charge properly. As such, you would need to kickstart the cells again by reinstalling the batteries.

To do this:

1. Remove the batteries from the remote control

2. Swap the batteries and reinstall them. Then press the volume buttons to see if they now work.

If they still don’t work, please try the next fix.

Fix 2 – Hold Down Select Button and Play/Pause Button for 5 Sec

If reinstalling the batteries on the remote do not work, you should try performing a soft restart. The reason for the restart is that the volume buttons may have stopped working due to a glitch on the device sound control software. A restart will allow your Fire TV to reinitialize the software and remove the glitches.

To perform a soft restart:

1. Hold down the OK/Select Button and Play/Pause Button for 5 seconds

2. A screen will pop up showing you that your Fire TV is powering off

3. Release the buttons and wait for your Fire TV to power off and completely power back on.

4. Please do not press any other buttons during this process

Fix 3 – Restart TV

If a soft restart does not fix the issues with the volume buttons on your remote control, you may need to do a full power cycle on the entire setup. To do this:

1. Unplug your TV without turning it off with a remote control

2. Press and hold the Fire stick power button for about 30 seconds

3. Plug your TV back in

Then press the volume buttons on your Fire TV remote to see if they now work.

Fix 4 – Replace Batteries

If a full power cycle on the native TV and Fire TV stick do not work, then you should consider changing the batteries.

On your remote control, the home button and the volume buttons are the most important controls that integrate with your native TV for operating both the Fire TV stick and the native TV. As such, they are usually the first buttons to stop working when the cells in your remote control’s batteries are weak or damaged.

Also, because of the advanced, in-built capabilities on your Fire TV remote control, it consumes a lot more battery power than your normal TV remote control. So, don’t be surprised if you have to change the batteries more frequently than you’re used to.

When replacing batteries for Fire TV remote control, we always advise getting top-quality AA alkaline batteries (view on Amazon). They last long enough and do not leak acid that could cause further damage on the remote control when they are dead.

While, you’re at it, you might as well get some spare batteries so that when next you have issues with your remote control, you could quickly change batteries and eliminate that as the cause.

Fix 5 – Press Down Harder on Button

Another reason why the volume buttons on the Fire TV remote control could stop working is that the buttons have become weak, or they no longer have a strong connection to the terminals that receive and transmit the signals when you press them.

In that case, you would have to press down harder on the volume buttons to get a response. Please note that this should not require excessive force. If you have to press too hard to get a response, please consider fixing or replacing the remote controls.

Fix 6 – Use Alexa to Control Volume

If your Fire TV supports Alexa voice control, then using Alexa to increase and decrease the volume is a great alternative to the hassle of trying to fix the remote control.

  • To use your Alexa Voice Remote, simply hold down the Voice button on your remote control and say, “Increase the Volume” or “Decrease the Volume”

9. Voice Control with Alexa Device

If your remote control does not come with Alexa support, you can use another Alexa device to control your Fire TV. To do this, you would first have to link the device to your Fire TV using the steps below:

1. Make sure that your Fire TV and the Alexa device (Echo Show, Dot, Spot, etc.) are registered to the same account

2. Make sure that your Alexa app is updated

3. Open your Alexa app

4. Select More

5. Select Settings

6. Select TV & Video

7. Select Fire TV

8. Select Link Your Alexa Device

9. Follow the instructions to complete setup

Now you can use your Alexa device as voice control for your Fire TV.

If you do not have an Alexa device or do not wish to have to use it to control your Fire TV all the time, then you should continue the troubleshooting processes outlined below.

Fix 7 – Reset Connection

The next fix to try when the volume buttons do not work on your Fire TV remote is to reset the connection between the remote control and the Fire TV. This reset does not unpair your remote or reset your Fire TV.

To reset the connection:

1. Hold down the Back and Menu buttons on the Fire TV remote until a blinking yellow indicator appears on it.

2. Then press the volume buttons again to see if the reset has cleared the error.

Fix 8 – Reset Remote

If resetting the connection does not work, then you may try resetting the Fire TV remote. This process will remove the pairing between the remote and the Fire TV, and pair them back. The process to reset the remote control varies across Fire TV models.

For the Basic Edition of Fire TV:

1. Press and hold the Home button. Press the Menu button three times while still holding the Home button

2. Release the Home button. Then press the Menu button 9 times.

3. Remove the batteries from your remote control

4. Unplug your Fire TV and wait 60 seconds

5. Put the batteries back in your remote, and then plug in your Fire TV

6. Once the Home screen appears, press and hold the Home button for about 40 seconds

7. Wait one full minute for setup to complete

For the Alexa Voice Remote with Volume and Power Buttons:

1. Unplug your Fire TV and wait one full minute

2. Press and hold the Left button, Menu button, and Back button simultaneously

3. Maintain the hold for about 12 seconds

4. Release all the buttons and wait 5 seconds

5. Remove the batteries from your remote control

6. Plug in your Fire TV and wait 60 seconds

7. Put the batteries back in your remote control

8. Press the Home button.

9. If the indicator does not turn blue, press and hold the Home button for 10 seconds to re-pair the remote control

Fix 9 – Reset TV Using Remote

The last fix to try on your Fire TV if the volume buttons are not working is to reset your Fire TV. Resetting Fire TV will restore it to factory settings. This process will remove all your setup account information, downloaded content, and in-app purchases.

To reset your Fire TV:

1. Remove any external storage device that is plugged into your TV. If you leave them plugged in, a reset may cause them to stop working.

2. Press and hold the Home button on your Fire TV remote

3. Select Settings

4. Select My Fire TV

5. Select Reset to Factory Defaults

6. Enter your PIN if prompted

7. Select Reset to confirm

8. Please do not unplug your Fire TV stick or your native TV during this process

Alternatively:

1. Press and hold the Back button and the right side of the circular navigation button simultaneously for 10 seconds

2. Select to continue Reset and wait for the process to complete

Fix 10 – Replace Remote

Like we said, as far as bugs go, resetting Fire TV is a last resort. And if that doesn’t fix the volume buttons on the remote control, then you should consider replacing it.

When looking for a replacement, we suggest that you buy the official replacement remote (view on Amazon) for your Fire TV. This is to guarantee that you are getting the right-quality remote control replacement for your Fire TV.

Fix 11 – Use Your Phone

While you are waiting for a replacement remote control to arrive, you could use your smartphone to control your Fire TV just as you would with your remote control. To do this, you have to use the Fire TV app using the steps below:

1. Download and install the Amazon Fire TV app to your mobile phone

2. Connect your phone to the same WIFI as your Fire TV

3. Open the Fire TV app on your phone and select your Fire TV device

4. Follow the onscreen instructions

5. Now you can use the onscreen navigation, keyboard and other features to control your Fire TV device

Fix 11 – Contact Amazon

We have provided all the known solutions to the issues that cause the volume buttons on your remote control to stop working. If none of them works for you, you may need to contact Amazon support for further assistance on the problem.

When you do contact them, remember to detail all the fixes you have already tried so that you don’t go round in circles.

Briley is a freelance writer and has been writing for over 10 years. The former journalist now content writer currently writes for Techzillo and focuses on consumer tech in general. His main interests include video games and consumer technology. He also writes for websites such as Lifewire, and Digital Trends. Read our Editorial Guidlines and Fact Checking process.

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