Find my iPhone is a great tool for securing your device. Its primary function is to find your device in case of theft or loss. There are many success stories posted all over blogs and Facebook where an iPhone was either lost or stolen and then Find my iPhone was able to track down the device.

The first step to using this tool is to set it up. Go to your iPhone’s settings, then tap on your Apple ID. This is the name of your Apple account saved on the iPhone. After that, please tap on iCloud. Then, scroll to down to see Find My iPhone. Move the switch to the right to activate the tool then you are all set.

However, there are a handful of people who have encountered a problem with Find my iPhone. They mention that the tool says their devices are offline but they’re actually not. There are a few ways to go about this and in this guide, you’ll find the fix for “Find my iPhone” when it says “all devices are offline” but they’re not.

1. Restart Devices

The first thing to do when a gadget or piece of technology fails is to restart or reboot it. This actually allows the device to refresh its memory chips and operate anew. Hopefully, you’re doing this because you’re just testing out Find my iPhone so your devices are still within your reach.

When you encounter Find my iPhone listing your devices as offline but they’re actually with you, refresh the network connectivity of your devices and the Find my iPhone web site. Once all devices have finished rebooting, check to see if there has been any change. If the problem persists, then move on to the next method.

2. Turn on your Location Services

The next method is to make sure that your location services are turned on. You need to enable location services so that Find my iPhone can determine the area of where you left your device. So if you’re setting up this tool, make sure to enable location services.

To turn on Location Services: Go to Settings > Privacy > Toggle On Location Services. Once you’ve tapped that, you’ll see Location Services and then slide the switch to the on position.

3. Sync iCloud

One of the things that allow the Find my iPhone tool to be accurate is its sync with iCloud. Hence, you’ll need to sync your device to iCloud in order to make this feature work well. This also means if iCloud isn’t working properly, then you may encounter problems like the Find my iPhone tool not working properly.

Tap on Settings then Tap on your Apple ID. If you haven’t added your Apple ID, then you should sign in.

4. Did you Report your Lost or Stolen Phone?

If you’ve already lost your phone and have reported this to the network carrier, there is a big chance that is the reason why your device is offline via the Find my iPhone tool. This is because network carriers have the capability to disconnect your GSM Sim Card Service or the CDMA Service of the phone. The phone will no longer receive network signals so the result is your phone going offline.

When the device is offline, Find my iPhone will not be able to track the iPhone. In case you’re just reading this and your device is with you; if your phone gets lost or stolen, before contacting the network carrier, consider check Find my iPhone first so it can provide a location on the whereabouts of your phone.

Bottom Line

Find my iPhone is a great tool to recover your device in times where it may be lost or stolen. You can also use it ring your phone and wipe the data if necessary. It’s a good idea to set this up when you receive your new phone or upon activation of a network or mobile cellular connection. This way, you can protect your device and the information saved inside.

Pro Tip: Check Find my iPhone from time to time so you can be sure that it’s still functioning well. If the tool is not working properly even if you’ve turned on location services and updated iCloud, then there could be something wrong. Consider a visit to the service center to get more concrete answers.