FaceTime might not be the favorite feature for most Apple’ faithful, but still, most of them use it quite regularly. FaceTime works absolutely fine in most cases. Lately, few users have complained that sometimes there is no audio when they use the app. This feature comes installed in your Apple device, and therefore you may have to look beyond the uninstalling/reinstalling technique to address this issue.

Muted Microphone:

Human errors are bound to happen no matter which app or feature you are using. The probability of a muted microphone during a FaceTime call is quite high. It could happen if the person on the other end of FaceTime mistakenly muted their microphone (by inadvertently tapping on the microphone icon).

The simple solution is to ask that person to check if their microphone is unmuted. Likewise, if the other person can’t hear your voice then you may have committed the same error and you would have to unmute it. A muted microphone changes the icon color to White instead of Grey.

Check Volume:

Just like microphone, volume issue is another common occurrence during a FaceTime call. You need to make sure that your volume (or your converser’s volume) isn’t lowered down or fully muted. In that case, just press the volume up button on the left side of your iPhone and also ask your interlocutor to do the same.

Low Internet Signals:

While FaceTime doesn’t need a very high-speed internet connection to work, lower Wi-Fi or Mobile Data signals still can cause issues during the call. Facetime’ functionality (both audio and video) depends on the internet connection and hence any fault or interruption in your internet connection would impact the performance of the FaceTime call.

Busy Microphone:

Sometimes, there is another app which is engaging your phone’s microphone while you are trying to make a FaceTime call. For example, if you were using messaging apps or music apps and a FaceTime call arrived suddenly, you wouldn’t get the chance to close these apps as you would instantly pick the call. Since your microphone is engaged, the caller won’t be able to hear your voice. In that case, you may have to disconnect the call, close down the apps, and callback again.

Via Settings:

Another troubleshooting technique to address no sound in the FaceTime is to check your device’ settings. You can do that by:

1. Go to the Settings on your device.

2. Tap on the option General.

3. Now scroll down and locate the option FaceTime. Tap on it.

4. Disable the FaceTime for a few seconds and then enable it back.

5. Now make a FaceTime call to see if the issue has been addressed.

Restarting the Device:

Restarting the device is perhaps the simplest yet fruitful technique to address most issues that occur in Apple devices. This phenomenon is hard to understand, but restart certainly work like a magic wand in most cases. If you are facing no audio during the FaceTime call then disconnect the call instantly. Close all apps and restart the device. It is also recommended that you also ask your interlocutor to do the same.

iOS Update:

Not updating the device even when the update is available gives birth to many issues. The whole idea of the software update is to address the bugs and issues which are affecting device and apps’ performance. FaceTime is a built-in feature and its performance directly depends on iOS. For this very reason, it’s worth updating to the latest available OS for your device, if available. Also, you may also need to advise the same to the person with whom you are connecting via FaceTime.

Restore the Device to Factory Settings:

As much as you abhor this method, it still remains your final option to address issues including the ones with FaceTime. It is one of the tedious methods and therefore you should only try it if every other method fails. First of all, it is absolutely imperative to create an iCloud backup before proceeding any further.

Once you have created the iCloud backup, you can try these two methods to Restore your phone:

Erase All Content and Settings:

1. Go to the Settings on your Device.

2. Tap on the option General.

3. Next, scroll down to the bottom of your screen and tap Reset.
Erase All Content and Settings

4. Now tap on the option Erase All Content and Settings, provide your device’ passcode, and let it finish the procedure.

Via iTunes:

1. Connect your device to iTunes via a charging cable.

2. iTunes will automatically recognize your device.

3. Once the device is recognized, locate the option Summary on your iTunes. It will be on the drop-down menu.

4. Now tap on the option Restore on the pop-up window.

5. Spare the device for 15-20 minutes so the process can complete.