Error 118 Samsung TV? Try These 15 Fixes

Error 118 Samsung TV

Your smart Samsung TV contains a smart TV App Store feature that allows you to download and install both Samsung and third-party applications on the TV. The App Store is powered by the Samsung Smart Hub which establishes connection between your smart TV and the Samsung servers.

What Does Samsung TV Error 118 Mean

Occasionally, when you are trying to install or update a third-party application such as the HBO Max, Spotify or YouTube, you may encounter an error 118: “Can’t download app” or “unable to download. Please try again”. This code represents the inability of the Smart Hub to connect with the Samsung server.

This error in connection has several possible causes and fixes, and you may have to use elimination method to trace and fix the problem.

Error 118 Samsung TV HBO Max

HBO streaming service has some of the most popular movies and TV series out there. Many users prefer it to other streaming services because of its focus on quality.

Since HBO Max app was launched in 2020, it has become a favorite for smart TV users.

Unfortunately, one of the most common cases where the Samsung TV error 118 occurs is when installing the HBO Max app. A lot of users report having this error when trying to install the HBO Max app or update the existing one. In fact, some users report that they are able to download other apps without issues, making the inability to install the HBO Max app even more frustrating. Whatever the case, we will examine the reasons why this error occurs, and how you can resolve it.

Why Does Samsung TV Say Error 118

There is no single reason for the error 118 code when downloading and installing applications. You would need to use a step-by-step elimination method to find the cause and fix it. Below are the known causes for the 118 error on Samsung TV:

1. Bad Internet Connection

The most common cause of the 118 error is poor internet connection. This may be because the connection is constantly getting interrupted or the connection is slow. When there is poor connectivity, the Samsung TV Smart Hub will not be able to establish connection with the Samsung back-end servers in order to complete the application download.

Whether you are using a Wi-Fi router or a wired connection, you will need to ensure that the connection is good enough to download large files for the duration needed.

2. Glitch or Bug

A glitch is a temporary issue or fault in a smart system which causes a brief malfunction. It usually goes away on its own.

A bug is fault usually in the design of the system. This requires actions to fix.

Sometimes, when the error 118 occurs, it is because there is a glitch in the TV, the Smart Hub, or at the Samsung servers. In other cases, it may be a result of a bug in your smart TV. We will examine how to fix each of these causes.

3. Firmware Out of Date

Your Samsung smart TV has a permanent program embedded by the manufacturer which controls how the smart TV works. This permanent program is called the Firmware. Just as with your smartphone that requires to be updated periodically, the firmware on your Samsung TV also needs to be kept up-to-date.

This will enable the TV to support and run modern applications. The makers of the third-party applications are constantly rolling out updates to their applications using newer firmware, therefore your TV also has to be updated to support these updates.

4. Low Storage

Every application on your Samsung smart TV takes up space in the TV storage or memory. As your applications increase or the size of existing ones increase with updates, there comes a time when there is no longer enough storage to contain new applications or updates. Unfortunately, your smart TV does not always indicate that storage is the problem when you try to download an application. It is often a good idea to check and monitor your storage from time to time:

  1. Click the Home button on your remote control
  2. Select Apps
  3. Go to the bottom of the screen and select More Apps
  4. The next page should display information such as storage used and storage left, at the left corner of the screen.

Depending on the model of your Samsung smart TV, you may alternatively find the information by checking the TV settings:

  1. Press the Home button on your TV remote control to go to the Samsung Home screen
  2. Navigate to Settings and select it
  3. Select Information or About or Properties, on the screen that comes up next
  4. You will find your TV storage information in any of Information, About, or Properties, depending on the model of the smart TV.

4. Other Devices Interfering with Network

Sometimes, you may have other devices or even applications (such as Facebook) on your phone that try to connect to your smart TV, or interfere with your smart TV’s connection to your network. One main cause of this interference is Bluetooth devices within range of your network. As mentioned, earlier, the Facebook app on your phone may also cause such network interference.

5. DNS Issue

DNS stands for Domain Name System. This is a system that serves like an address book or name database for devices connected to the internet. It allows smart devices to connect to the internet using a name that is understandable to humans, unlike an IP address. Your Samsung smart TV has a DNS name that is unique to it, which allows it to connect to the internet.

Sometimes, the DNS settings on your Samsung TV may get corrupt. In other cases, they may not be configured correctly and this can cause connectivity issues. You would need to make some changes on the smart TV DNS setting to get it working again.

6. Smart Hub Corrupted Files or Configurations

The Samsung TV Smart Hub is the integrated, intelligent centre that provides you with access to all the functionalities of your smart TV including settings, app store, internet browsing.

Sometimes, there may be an issue with the Smart Hub, such as:

1. A bug, which makes it corrupt the files or configurations on the application you are trying to download.

2. A glitch that makes the Smart Hub to malfunction.

3. Incompatibility issues between your smart TV and the application you are downloading.

4. Virus infection on the Smasung smart TV. Yes, Samsung confirmed that your smart TV can get infected with viruses, so it is something to keep in mind and look out for.

Other causes include corruption of app data or cache of your smart TV, or low RAM. RAM, Random Access Memory, is a memory on your smart device that stores data that the device is actively using so that the data can be accessed quickly when needed. This is one of the factors that determines the performance of the smart device.

How to Fix Error 118 Samsung TV

To fix the Error 118 on your Samsung TV, you need to adopt an elimination troubleshooting approach. Go one step at a time and try your download after completing each step to see if the error has been fixed.

1. Restart the Download

As simple as this sounds, it does clear the error sometimes. This is because the 118 error may have been caused by a temporary glitch in connectivity or in the Smart Hub. The issue may clear when you restart the download. If the error does not clear, please proceed to the next step.

2. Restart TV

The first technical step to take in fixing the error 118 is to restart your smart TV. Simply turn it off at the switch and turn it back on. If this does not work, you may do a Cold Restart. This can be done in 2 ways:

1. With the TV on, press and hold the power button on the remote control of your smart TV until the TV turns off and back on.


2. With the TV on, unplug it from the power supply, wait 30 seconds, and then plug it back in.

If none of these works, please proceed to the next step.

3. Restart the Router

Just as with your smartphone and PC, Wi-Fi routers sometimes need to be restarted to clean out their memory and get them running well again. When your router has run for a long time, the memory can become filled or corrupt. Another reason a restart works is that the router can overheat, causing it to stop working optimally.

Because you may not know what exactly has caused the router to stop working, it is always best to use the power cycle method of restart:

1. With the router on, unplug it from the power supply

2. Wait at least 30 seconds. This usually solves problems with overheating.

3. Plug the router back to power supply

When the router fully reboots, retry the application download and see if this clears the 118 error. If not, please proceed to the next step.

4. Disconnect Other Devices from Your Wi-Fi

Some devices connected to your WiFi router may cause network interference with your Samsung TV. Be patient to disconnect the devices one after the other and retry download after each disconnection. This will allow you to detect the particular device that is interfering with your smart TV connection. If the error persists after all other devices have been disconnected, go to the next troubleshooting step.

5. Set Up DNS

As discussed earlier, the DNS on your Samsung smart TV may become corrupt or not properly configured for persistent internet access. Usually, your smart TV comes with automatically configured DNS settings and you may need to set it up manually to resolve the 118 error. To do this:

1. Press the Menu button on your smart TV remote

2. Select Settings

3. Select Network, then select the Network Settings sub menu

4. Select Start

5. Select IP settings

6. On DNS setting, select Enter manually and select OK

7. Enter 8888 as the DNS. 8888 is DNS setting provided by Google, and usually allows for seamless internet connections.

8. Select OK

After doing these, retry the download and see if it fixes the 118 error.

5. Reset Network Settings

The connectivity error may not be from your Wi-Fi but from your smart TV instead. Sometimes the TV network settings need to be reset in order to restore connectivity to your Wi-Fi. To reset the Samsung TV network settings:

1. Press the Home button on your remote control

2. Select Settings

3. Select Network

4. Select Reset Network

When this is completed, you will need to reconnect your smart TV to your Wi-Fi and re-enter the password. This is because the reset clears the TV of every memory of your Wi-Fi device. After reconnecting, you may retry downloading the app to see if the error is cleared.

6. Mobile Hotspot

Still on network connectivity, the issue may be that your TV simply can’t communicate with your Wi-Fi device. To test, you can change the connection by using a mobile hotspot instead of the Wi-Fi.

1. Turn on the mobile data on your smartphone

2. Turn on Mobile Hotspot

3. Go to Network on your smart TV and connect it to your mobile hotspot

4. Retry the download

If this still does not work, you can be almost certain it is not a network issue. Then proceed to other steps.

7. Reset the Smart Hub

As discussed earlier, the Smart Hub may have corrupt files or configurations which cause it to malfunction and result in the 118 error. Resetting the Smart Hub can fix such issues. However, you need to know that this process wipes all your installed applications and logs you out of your accounts.

To perform the Smart Hub reset:

  1. Press the Home button on your Samsung TV remote.
  2. Select Settings.
  3. Select Support
  4. Select Self Diagnosis.
  5. Select Device Care.
  6. Select Self Diagnosis.
  7. Select Reset Smart Hub.
  8. Type in the reset PIN. This is usually 0000 by default.

After this, the Smart Hub restarts. You may restart the TV, too, to be double sure.

When the TV reboots, please try downloading the application again. If it still does not work, please proceed to the next step.

8. Update Software

Updating your smart TV firmware or software is a practice you should imbibe. Not only do updates provide your smart TV with features to perform better, these updates also sometimes contain solutions to bugs in the system.

To update, ensure that your smart TV is connected to a reliable network, then:

1. Press the Home button on the TV remote control.

2. Select Settings.

3. Select Support.

4. Select Software Update.

5. Then select Update Now.

6. Wait for updates to complete, then retry the application download.

9. Check the Compatibility of the TV

Sometimes the cause of the 118 error is that your Samsung smart TV is not compatible with the application you are trying to download. This is especially true for the HBO Max app which was only released in May 2020. If you are using an old Samsung smart TV, there is a chance that the TV is not compatible with the application.

Also, it may be due to differences in region. If you purchase your Samsung smart TV from a different region to yours, there may be issues with Network Protocols, for example. This will make your smart TV unable to connect to Samsung servers.

That said, to check compatibility of your smart TV:

1. Press the Menu button on your TV remote

2. Select Support

3. Select Contact Samsung

Your TV model code will be displayed on the screen. You can then contact Samsung with this detail to know if your TV is compatible with the application you are trying to download. For HBO Max specifically, only Samsung smart TVs from 2016 and above are compatible with HBO Max.

10. Uninstall Unused Apps

Sometimes, the 118 error occurs on your Samsung TV because the storage on the TV is full. Kindly check for applications you do not use or that you can do without, and uninstall them.

To do this:

1. Press the Home button on your smart remote controlller

2. In the App section, select settings

3. Select the app you want to delete, click Delete

Some pre-installed apps cannot be deleted. In this case, the Delete option will be greyed out. However, some pre-installed apps can be deleted. To delete them:

1. Press the Home button on the remote

2. Select Settings

3. Select Support

4. Select Device Care

5. Select the apps you want to delete

6. Select Delete

When this is completed, please retry downloading the application of your choice. If this still fails, please go to the next step.

11. Clear Storage

Clearing storage means clearing the cache or temporarily stored data of applications on your Samsung smart TV. This frees the TV memory up to process new applications. Please note that you would need to do this for individual apps.

To clear storage:

  • Press the Home button on your remote control.
  • Select Settings.
  • Select Apps.
  • Select System Apps.
  • Select the app whose cache you want to clear
  • Select Clear Cache.
  • Click OK or Confirm

12. Add Storage Device

Samsung smart TV comes with pre-installed apps and other data that take up storage space. Sometimes, uninstalling apps and clearing storage cache may not solve your storage issues especially if you are a heavy user. A good option is to add a storage device and use it as your default storage instead.

To achieve this:

1. Plug the storage device, usually a USB dongle into the USB port on the back or side of your Samsung TV.

2. Press Home button on your smart TV remote control.

3. Select Settings.

4. Select Storage & Reset.

5. Choose your USB drive name.

6. Select Format as Device Storage and OK.

After this, you may retry downloading the application to see if the 118 error is cleared.

13. Check for Viruses

As stated earlier, Samsung smart TVs can be infected with viruses because they are connected to the internet. Also, the infection may come from external devices connected to the TV. This can cause your Smart Hub to malfunction.

You can scan for viruses by performing the following steps:

1. Press the Menu button on your remote control

2. Select Settings

3. Select General

4. Select System Manager

5. Select Smart Security

6. Select Scan

The TV will connect to Samsung security servers and scan for viruses. If any virus is detected, it will perform a self-heal.

14. Reset TV to Factory Settings

When all of the above steps fail, you may need to reset the Samsung smart TV to its factory settings. This is because some changes made to the TV over time may be preventing it from downloading and installing your application. Note that, as with all smart devices, a factory reset deletes every data and configuration you have made to the TV.

Resetting has different steps, depending on the interface of the smart TV.

Step A:

  1. Press the Menu button on your remote control
  2. Select Settings.
  3. Select General.
  4. Select Reset.
  5. Enter the PIN. This is 0000 by default.
  6. Select OK.

Step B:

1. Press the Menu button on your remote control

2. Select Settings

3. Select Support

4. Select Self Diagnosis

5. Select Reset

6. Enter the PIN. This is 0000 by default

If you have changed your reset PIN in the past but do not remember it, you can easily change the PIN back to 0000 with these steps:

1. Turn off the TV with the remote control

2. Press these keys in quick succession

Mute – 8 – 2 – 4 – Power Button

3. Power the TV back on.

When you have completed the reset, sign in to your account and check if the error is cleared.

15. Contact Samsung

As a last resort, contact Samsung for further assistance if all of the steps above do not work.

1. Press the Menu button on your TV remote

2. Select Support

3. Select Contact Samsung

Collect the contact information displayed and reach out to Samsung.


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