Netflix is one of the giants of streaming, one could even argue it’s the giant of the streaming sphere. With the ability to stream Netflix’s exhausting library of television shows, movies, documentaries and a surprising amount of content from Bollywood, even with the bare minimum of network speed, it’s hard to justify not paying the meager amount Netflix asks for to use their service.
But even with everything Netflix has to offer, it isn’t for everyone. What’s the point of paying for a service you don’t feel is working for you or offers enough to justify keeping it around? So, if you don’t like it or for any other reason, can you get a refund? Well, not really, no. However, that doesn’t mean it doesn’t happen.
Disclaimer: The content of this article is based on user experience, in other words, anecdotal evidence. What worked for some may not work for you. Take what you read here with a grain of salt. Netflix’s refund policy is either non-existent or are guidelines that only Netflix is aware of, has access to, and applies when the situation calls for it.
A Refund is an Unlikely Outcome
If you fire up a preferred web browser and ask your question, you won’t even get results from Netflix itself on the matter, like a help center from Netflix posing the question. Information on the question of refunds is scarce, at best. What you will find are some anecdotal evidence from customers that expressed their experience with getting a refund. Some have been successful and others not so much, in fact, many stories didn’t end with a refund. It seems Netflix is fairly erratic in their refunds.
Because of the information surrounding Netflix is so scarce, let’s lay out what can be understood. Perhaps knowing that can pinpoint a common thread that leads to a refund.
But first, let’s make something clear: if you paid for a month of Netflix and discovered you didn’t care for the service or didn’t like it, you cannot get a refund. You consciously made the decision to buy Netflix. If you whine to Netflix’s customer service, you aren’t going to get anywhere, and you’re holding up the line for people that do have an issue that can be solved.
Canceling your Netflix Subscription
Up first is understanding the cancellation of your Netflix subscription. The process of canceling your Netflix subscription is fairly simple; no sacrifice needed. However, what gets overlooked often is the layers that come with canceling.
Canceling your subscription may be simple enough, but for many it requires a convergence of decisions. For example, let’s say you get rid of Netflix, but a buddy of yours still has access to the account. You could still be charged by Netflix after the billing cycle is already over because it was actively being used. So, what do you do? You log out of every account. If you fail to do that, and you get charged another month, well, there’s nothing Netflix will do. As far as they see it, you are the one who made the mistake.
Many of you may actually fall into that camp. You and a buddy share an account and someone is still using it. At any rate, let’s break down the cancellation process so you never have to worry about it again.
1. With your preferred web browser, make your way over to Netflix’s homepage and log into the Netflix account that is giving you problems.
2. Click on the profile icon in the top right corner of the page. Doing so will open a drop down menu.
3. In the drop down menu, click Account.
4. In Account, under “MEMBERSHIP & BILLING,” click Cancel Membership. Confirm the cancellation by clicking Finish Cancellation.
Now that you’ve canceled, you need to ask yourself if you have any other emails that are linked to a credit card, debit card or any other viable payment method Netflix accepts. If you do, this is what you do:
5. Head over to Netflix’s Login Help page. Enter every single email, even if there isn’t a payment method linked, and have Netflix email you, stating whether or not that particular email is linked to a Netflix account.
6. If Netflix catches one, you simply log in and follow Steps 2 through 4 again. Rinse and repeat until every account has been removed.
Getting Charged Without an Account
You have to remember that Netflix is being run by people and people make mistakes. In rare cases, if you have serious evidence to prove it, you might be able to get a refund if you happen to get charged by Netflix after you’ve canceled your membership before the billing cycle. It happens and you aren’t the last person it will happen to.
If that’s the case and the evidence is in your favor, you could get a refund. And on that same note, if you are a victim of, say, fraud, then that’s also a viable outcome. Some users have experienced refunds because they were victims of fraud.
As you may have deduced by now, Netflix’s policy on refunds is, well, aloof. There isn’t much in the way of situations that would warrant a refund. Netflix is very thorough about getting to the bottom of an anomaly. If they saw you cancel your membership, but you still got charged, it may have been because you canceled after the billing cycle.