Couldn’t Load User Instagram? Try These Fixes

Couldn’t Load User Instagram

Some users have been on their following list and tried to unfollow too many people at once, or when they try and search for users using the search bar, the user’s profiles don’t load.

This agitating error stops people from showing up in your following list. In this article, you are about to check out some useful tips to isolate this problem.

What Does Couldn’t Load User Mean Instagram

1. You’ve Been Unfollowing Too Many People, and Instagram Thinks You’re A Bot

Fix – Stop Unfollowing People and Wait 24 Hours

Sometimes, when we are “cleaning house” on our social media platforms, we tend to get a little carried away.

If you have been on an unfollowing spree consistently for a short amount of time, this can prevent other people that you have not unfollowed from showing up on your followers list.

You may want to consider that you aren’t able to see your followers because you were attempting to unfollow too many people at once.

This can cause more so of an internal issue with the Instagram app itself. Meaning if you attempt to unfollow too many people at once, Instagram has a built-in mechanism to catch “weird” behavior.

If there is any strange behavior detected by Instagram that includes too many people being unfriended at once, Instagram will see this as “Bot” activity. Typically, when there is bot activity, this is considered to be a red flag for Instagram.

If this type of activity is detected from your account, Instagram will think your account is a bot. To be more detailed on this matter, Instagram bots are internal services that allow companies to acquire followers on their profiles.

This internal source helps businesses gain recognition to obtain likes, views, and a gang of followers. So, if Instagram thinks you are a bot, you may be prohibited from seeing the profiles of most of the users on your followers list.

The best way to resolve this issue is to stop unfollowing people and wait 24 hours to continue unfollowing. This will allow your path to be covered and for Instagram to get off of your tail.

If you don’t want Instagram to develop a sense of curiosity based on suspicious behavior from your account, if you don’t want to be categorized as a bot, consider this alternative.

2. You’re Using Third Party Tools to Unfollow

 There are third-party tools that are accessible to many social media users on various social media platforms. If you are using third-party tools to unfollow people on your Instagram, this may be the cause of the issue you are experiencing. Third-party tools can be useful for some situations. However, you may want to put the third-party tools on the back burner for handling this situation.

Fix – Revoke Access For Third-Party Apps in Settings

The first and only way to resolve this issue if you are using third-party tools is to revoke third-party access for third-party apps in your Instagram settings. You can take care of this quickly and as easily as 1, 2, and 3.

1. To start the revoking process, first, open your Instagram application and navigate to your settings.

2. So, once Instagram is open, tap on your profile icon located in the bottom right corner of your screen. This will bring up your profile page. Located in the top right corner will be three horizontal lines. Tap on the lines. 

3. From there, a menu will appear. In the menu, you will see the settings option. This will be indicated with a gear icon next to settings. Tap on the settings option. 

4. Next, tap on Security and then tap the option for Apps and Websites. Now, you will have the option to remove all third-party tools and services that you do not want to be connected to your Instagram.

And if you want to uninstall the third-party tool to avoid a habit of using the tools when you are on Instagram, you can uninstall the third-party tool from your Android or iOS device. 

After the third-party tool access is revoked, this should resolve this buggy situation. 

3. Poor Internet Connection

Fix – Turn Your WI-FI Off Then On

If you are connected to Wi-Fi, you need to disconnect from your Wi-Fi signal and reconnect again.

If you are using an Android, to disconnect from your Wi-Fi signal, you must:

1. On your home screen, take your finger, scroll from the top, and pull down until you see a button bar at the top.

2. You will see buttons for your internet connection, data connection, Bluetooth connection, flashlight, rotation, etc.

3. If you are connected to Wi-Fi, the button for the Wi-Fi connection would be highlighted in a particular color showing that you are connected.

The Wi-Fi connection would be named or titled.

4. Tap on the Wi-Fi connection, and the button will no longer be highlighted. Once the highlight disappears, that is a sign that you are not connected to Wi-Fi.

5. Leave the connection off for about 3 to 5 minutes.

6. After 3 to 5 minutes have passed, tap the Wi-Fi button again so the button will highlight again, showing that you are now connected to the Wi-Fi signal.

If you are using an iOS device, to turn off your Wi-Fi connection, you must:

1. From your home screen, go to settings and then tap Wi-Fi.

2. If your Wi-Fi is turned on, tap it to disconnect the signal.

3. The Wi-Fi network would be named in your Wi-Fi settings.

4. Follow the same protocol for waiting 3 to 5 minutes before reconnecting the Wi-Fi signal and then reconnecting the signal once more.

5. Finally, log back in using your Instagram credentials if you are logged out of your Instagram account.

Fix 2 – If You’re Using Data, Get Into an Area With Better Signal

Fix 3 – Switch from WI-FI to Data Vice Versa

If you have turned off your Wi-Fi and switched it back on and there is still no progress, the next option would be to switch from your Wi-Fi signal to your data connection. This step allows you to consolidate the issue to see if the problem is your Wi-Fi connection.

If you are using an Android, to switch to your data connection, you must:

1. First, log out of your Instagram account.

2. On your home screen, take your finger and swipe from the top of your screen, and pull down until you see buttons for your Wi-Fi, data, flashlight, etc.

3. If your Wi-Fi connection is highlighted, tap the Wi-Fi button so the highlight will disappear, and then tap your data button to switch on your data option.

4. Once this is done, log into your Instagram account, and navigate to the message you want to search, and see if you can search the phrase again.

For individuals using an iOS device, to switch on your data, you must:

1. From your home screen, navigate to your settings, then Wi-Fi. If your connection is available, tap the Wi-Fi switch to turn it off.

2. To turn on your data from your settings, if you are already in settings, go to cellular, then turn your cellular data on from that screen.

3. Once connected to your data service, go back to your Instagram app, open it, and log back in.

Fix 4 – Turn Off VPN

If you are connected to a Virtual Personal Network and you are looking to disconnect the VPN, for Android users, you must:

1. First, log out of your Instagram account.

2. Go to your phone’s settings and look for the network and internet or connections menu

3. Tap on VPN and select the VPN profile.

4. Depending on your phone’s manufacturer, you may see a toggle switch, in which case just toggle off the VPN, or if you are prompted with a disconnect button, disconnect the VPN using that button.

To disconnect the VPN for iOS users, you must:

1. First, log out of your Instagram account.

2. Tap the VPN slider near the top of the settings app to disconnect from the VPN. Another way to disconnect from the VPN and the settings you will go under settings, then tap General, and select VPN. To disconnect the VPN, tap the status option at the top of the page and then set it to the off position.

3. Once you have disconnected from your VPN on your Android or iOS device, this should allow both your Wi-Fi and cellular data to have a smoother functionality. In other words, disconnecting the VPN allows less interference when using your Instagram app.

4. Instagram Is Down

Fix – Wait For Instagram To Go Back Up

Instagram, just like any other application, is connected to a server. Sometimes, when an application or website isn’t working correctly, it is due to the server for that app or website currently being down. That can be a headache for some consumers. However, the only option to take heed of now is to wait for the Instagram app to come back up.

Usually, suppose there is an internal issue with the app, just like other applications such as Facebook. In that case, the app developers will notify consumers via email or text message, notifying them that there is an ongoing issue they are working hard to resolve.

So, if you are having an issue not being able to view a user’s account for some apparent reason, it’s possible that the server connected shut for a brief moment.

5. There’s A Bug

Fix – Log Out Then Back In

To log out of your account, you must:

1. Tap the back arrow to go back to the previous screen. The back arrow should redirect you to your feeds.

2. From there, you tap your profile icon in the screen’s bottom right corner.

3. Next, tap on the three horizontal lines in the screen’s top right corner. There will be multiple options that will appear. One of the options would be settings. You will tap on the Settings option.

4. After tapping on the Settings option, scroll down until you see the tab that says log out.

5. Once you tap the log-out option, you can successfully log out of your Instagram account.

After taking the proper procedure to log out successfully, you will log back into the account from the Instagram login screen.

If it does not resolve right away, proceed to the next troubleshooting step listed in this article.

Fix 2 – Update Instagram to Get Rid Of Bugs

If nothing else has worked, there is likely a bug, and an update is available for your Instagram app. Performing an update on the Instagram app allows the application to flow with proper functionality without issues.

To update your Instagram app, you can follow these simple steps:

1. Open your app store.

2. Tap these search icon and search for the Instagram app.

3. Once you have located the Instagram app, it will show the application is installed. Once the application is installed, you will also be able to see if an update is available.

4. If you see a button that says update next to the title Instagram, go ahead and tap the update button, and the application will immediately update.

5. Once the Instagram app has officially updated, you can attempt to log back in if you have logged out and attempt to view a profile from someone in your Followers list. 

Performing an update is a simple system reboot of the app. This will remove any bugs or internal issues with the application so you can still have access to all of your followers and their profiles.

Fix 3 – Clear Your Cache to Get Rid of Instagram Bugs

Another method to get rid of annoying bugs is to clear the cache of your Instagram.

To clear out your cache, you must do the following:

If you are using an Android device, go into your device settings and to apps; once your app’s window is open, locate the Instagram application.

Open the Instagram settings; from there, you will see options to force close, clear data, and clear cache.

You will select the option to clear the cache. To be safe, once your cache is cleared, it would be best to force close the app if the application was previously opened.

Clearing your cache is a quick and simple fix for any application, including Instagram.

Fix 4 – Uninstall and Reinstall the App

You can uninstall the application from your Google Play Store or App Store on your iOS device. Or you can uninstall the application from your settings.

If you are using an Android device, most likely, that device will have to Google Play Store. To uninstall the Instagram app, you will open the Google Play Store and locate the Instagram app under your installed applications.

Next to the Instagram app, you will see the option to uninstall it. Tap the Uninstall button and allow the application to clear successfully from your device. Once the Instagram app has been successfully uninstalled, reinstall the application by tapping the install button.

Once you install the app, it may take a moment for the application to install back to your device. Once the Instagram app is installed, you will open the app and log in with your credentials.

To uninstall the application from your device settings, you will go to your settings on your Android device and locate your apps section; once the apps section is open, scroll down until you see Instagram.

Tap on the Instagram app in your settings. Once the settings for Instagram are open, you will see the option to uninstall.

You will tap uninstall from there. After uninstalling the app, you will go back into your Google Play Store and re-download the Instagram app.

You will follow the same procedures for consumers using an iOS device, although you would not have the Google Play Store on your device.

You will have the App Store. So, you will go to the App Store to uninstall and re-download or reinstall the Instagram app on your iOS device.

If you are using an iOS/iPhone and want to uninstall the app without going to the App Store, you will press and hold the Instagram app until it starts to wiggle. From there, options will appear, and one of those options would be to uninstall the app.

You will tap uninstall. Once the application is successfully uninstalled, you would go back to your app store and re-download or reinstall the Instagram application on your device.

After logging in and with your credentials on your Android or iOS device, please navigate back to your followers list and attempt to open a followers profile to view it.

A simple uninstall and reinstalling process will do the trick.

Fix 5 – Contact Instagram Support

The following resolution process would be to contact Instagram support directly and notify support of the issue you are experiencing.

Instagram has a feature to report a problem. To locate the Report A Problem section, if your Instagram app is already open, tap on the three lines in the screen’s top right-hand corner. This will bring up a few options.

One of those options would be settings. Tap on the Settings option and scroll down until you see the option to report a problem.

Some users will have it set up to where they can report a problem by shaking their device. If that feature is activated, you can shake your device, and a screen will appear with a screenshot of your current screen on your device and a section for you to start typing the issue you wish to report.

You can also do this without shaking your device by tapping the Report Without Shaking Device option.

However, if you don’t want to take that route, you can contact Instagram support at 650-543-4800 or via email at [email protected] Although likely, you won’t receive a quick response right away. So, if you don’t receive an immediate response by the contact phone number or email, definitely attempt the Report A Problem option.

Reaching out to support will take the issue off your shoulders and provide further guidance on what’s going on. When you reach out to support, you may have a full understanding of what is causing the issue and additional assistance with fixing the problem.

Fix 6 – Wait For Them To Come Out With A Fix

If you have an active email account set up for your Instagram, Instagram now sends notifications to users via email. These can be newsletters, app advertisements for Instagram, or announcements of ongoing issues with the app that now has resolutions.

So, if all else fails and there is nothing else further to do to resolve the issue, some consumers would prefer the latter. Sometimes, it could be because Instagram may be releasing an upcoming update.

Typically for some apps, when there is an upcoming update for its system, some of the functionalities for that application may not be working. Most likely, in this case, Instagram will notify its consumers via email. So be on the lookout and remain on standby!


Instagram is an amazing popular app for connecting and meeting incredible new people across the world. Although Instagram is great for connecting, many people have complained about the profile of certain users not showing up.

Whenever there is a consistent issue, there is a list of significant fixes around the corner. In other words, for all Instagram consumers that have been experiencing this problem for quite a while, you have these amazing alternatives to resort to if you need a helping hand.

You have the option to check your internet connection to ensure your internet is not the issue, update the app, clear the cache, and even reinstall the app on your device.

And if you have developed a stronger frustration with the issue and are on the verge of giving up, you can reach out to Instagram support or wait for the developers to release a fix.

There are many paths for the resolution that you can choose from to attempt to resolve the issue.

These methods were designed to be simple to utilize and easy to follow. And if you run into an issue with one alternative, there is always another one to choose from in this amazing information.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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