Confirm Your Info on the App Instagram? Try 11 Fixes?

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Confirm Your Info on the App Instagram

As Instagram improves its privacy and security features, it has implemented new measures to protect its users. One such measure has resulted in users across the globe being presented with the following error message: “We noticed unusual activity from your account. Confirm your info from the Instagram app to get back to your account.”

What Does Confirm Your Info on The App Mean?

No, this message doesn’t mean your Instagram account’s been hacked. There are a number of reasons why this message might appear on your account, whether it’s because of a bug or some outside issue.

Until you see a reason to be concerned, it’s best to stay calm because the reason for the error message is likely innocent.

In the following article, we’ll explain different reasons why you may be seeing this message and discuss a variety of solutions to resolve the error.

Why Does Instagram Say Confirm Your Info on the App?

1. Unable to Film A Video Selfie

To confirm your identity and regain access to your Instagram account after encountering the “Confirm Your Info” error, you’re required to film a video selfie, but some users report that they’re unable to film a selfie, they receive an error message after submitting their video selfie, or the app even crashes after attempting to submit the video selfie.

Whatever the case may be, users are unable to confirm their information if they’re victims of these errors. However, there’s no need for you to panic if you’re one such person. There are ways to get your account back other than submitting the video selfie as asked.

If you’re unable to film a selfie, the problem may simply be that you need to give your Instagram app access to your camera. Without your permission to access the camera, the app can’t let you film the video selfie.

If you’re encountering either of the other two errors, there are also other fixes, such as uninstalling and reinstalling the app or perhaps downloading a different version of Instagram. You can find more information on all of these solutions in the second part of this article!

2. There’s Been Unusual Activity on Your Account

Unusual activity doesn’t automatically mean someone has hacked your account and posted weird things on your Instagram feed.

In fact, unusual activity more often means a change in your account’s usual activity: i.e., if you’re engaging with the app much more than usual, if your follower count significantly rises or drops suddenly, or if your posts receive an unusually high amount of attention in a short period of time.

In these cases, your account automatically gets flagged for unusual activity, and confirming your information is Instagram’s way of making sure your account is secure.

2. You’re Using Third Party Apps

Instagram may also flag your account if you’re using any third party apps that track your follower status or show account stats. Instagram’s privacy policy doesn’t promote the use of such third party apps, and so their use may get your account flagged for unusual activity.

The good news is, there are ways to verify your identity and get back into your account if you encounter the “Confirm your info” message. The bad news, however, is that the continued use of these third party apps means you’re likely to encounter the message again and again.

3. Bug

While we’d love to tell you that there’s always a confirmed, logical reason for Instagram to lock down an account with the “Confirm Your Info” message, the hard truth is that this simply isn’t the case. Sometimes it’s just a bug, and there’s nothing wrong with your account.

While other reasons for receiving the error message follow patterns that can in many cases be avoided, you can’t really anticipate what will cause a bug.

It could be a particular version of Instagram doesn’t like your device or something else altogether, and it’s impossible to tell whether the usual methods of resolving the issue will be a permanent fix for you. In the case of a persistent bug, you may have to use one of the more unconventional solutions.

4. Server Issue

Similar to a bug, if you can think of no other reason for your account to be flagged and the quicker fixes don’t seem to help, you may be experiencing a server issue with Instagram. Fortunately, server issues tend to work themselves out with time.

A server issue means the error message is displaying due to an internal issue with Instagram’s servers. Server issues tend to cause wide-spread errors that many users notice and report, and with a platform as big as Instagram, that means it will be noticed quickly.

Depending on what the issue is, it may take a few hours for employees to resolve it, but just as people are quick to report when something isn’t working, they’re also quick to report once it’s back up and running. You’ll likely find out fairly quickly that things have been restored to normal.

5. You’re Logged Into Multiple Devices

Another reason you may encounter the “Confirm your Info” error is because you are logged into multiple devices. While this usually doesn’t present a problem across different apps, it can prompt Instagram to ask you to confirm your information before allowing you back into your account.

Unfortunately, this also means that if you remain logged into your account across multiple devices, you may repeatedly encounter the error message. If you would like to avoid having to confirm your information repeatedly, it’s recommended that you only remain logged into Instagram on one device.

If you log out on other devices after you’ve resolved the error the first time, you shouldn’t encounter this error again.

6. You’re Using Chrome Extensions While Using Instagram on PC

Occasionally you may run into issues using Instagram on your PC. The reason you may encounter an error message from this is similar to using third party apps on your phone: your Chrome extensions. Sometimes Instagram may encounter some conflict with your extensions. There is no comprehensive list of extensions to avoid.

You may simply need to avoid opening Instagram on Chrome if your extensions are causing the issue. If you resolve the error and confirm your information but the error continues to appear, especially if it happens after using Instagram on Google Chrome, this is likely the source of your problem.

You can attempt to disable one extension at a time until you find the problem, open Instagram in Incognito Mode, or use a different browser to avoid incurring the wrath of the Instagram “Confirm Your Info” error.

How to Fix Confirm Your Info on the App

1. Restart App

If you receive the “Confirm your info” error message in your Instagram app, there’s a small chance it may go away simply by restarting the app. Luckily, this is also a pretty easy fix, as there aren’t any special steps needed to complete this process.

When you want to restart Instagram, simply close the app by whatever method your device uses to close apps. In the case of my iPhone 8 Plus for instance, I double-check the home button at the bottom of my screen and then swipe up on whichever app I want to close.

After closing your Instagram app, I’d recommend waiting 10-30 seconds before opening the app again. If the error message was just a quick glitch, this simple restart will fix the problem for you.

2. Uninstall and Reinstall Instagram

If restarting the app didn’t work for you, you might consider uninstalling and reinstalling Instagram. This method works, but it isn’t something that will appeal to people looking for a quick fix because it’s recommended that you wait a full 3 days before you reinstall Instagram.

Some users have reported that they were able to successfully log into their account as early as 24 hours of uninstalling the app, but this is not usually the case.

To be safe, if you use this method to fix your error problem, it’s recommended that you wait the full 3 days to reinstall the app and log back into your account.

To uninstall the app on iPhones, you’ll press and hold your finger on the app until you either see the app shaking and can press an x icon in the corner of it or until a menu appears with the option “Delete App.” Both of these methods will uninstall the app from your phone.

On Android, you’ll navigate to the Google Play Store app, select the profile icon, then select Manage Apps & Devices > Manage > Instagram > Uninstall.

Once your 3 days are up, simply return to the App Store / Google Play Store, search for the Instagram app, and download it again. When you log into your account, the “Confirm Your Info” error should be gone.

3. Download Version 195 of Instagram

If the “Confirm Your Info” error persists despite all efforts to get rid of it, you might consider downloading an earlier version of Instagram. This doesn’t appear to be an option for iPhone users, but a simple web search will show Android users several options.

Version 195 predates the “Confirm Your Info” error and although you will lose any functionalities and potential bug fixes new to Instagram in later updates, this older version of Instagram will get rid of this particular error.

4. Allow Instagram to Access Your Camera

Many Instagram users report having difficulties completing the video selfie verification that allows them access to their Instagram account on their app again. The most common reason the verification fails is that the Instagram account hasn’t been granted access to the user’s camera.

Anytime someone downloads a new app, the app asks for various permissions. When downloading Instagram, you may have decided to allow access to your photos but denied direct camera access.

The video selfie verification requires the use of your camera, however, so you’d have to grant the app permission to access your camera before you could use this verification. Luckily, it’s pretty easy to access and change app permissions!

On iPhone, locate and open your Settings app. Then you’ll scroll down—quite a bit. You’ll see different menus with settings options, then a section with apps that came with your iPhone, and finally, you’ll see all apps you’ve downloaded yourself.

Scroll until you find Instagram, then select the app. This will take you to a permissions menu where you can change what your app has access to. Simply click on the Camera’s toggle switch, which should turn green to indicate the app has access to it, and you’re good to go.

On Android, you’ll locate and open the Settings app, select the Apps option, locate and click Instagram, tap Permissions, locate the Camera permissions, and then press “Allow.” This will give the app access to your camera.

5. Complete the Video Selfie Verification

Once you know the Instagram app has access to your camera, you should be able to complete the video selfie verification.

When you open your Instagram app and it asks you to confirm your information, follow the prompts it takes you through to complete the video selfie verification. Once you do this, you should have access to your Instagram account on your app back!

That said, some users report that they receive an error after submitting their verification. In this case, you should pursue a different path to resolve the error: such as uninstalling and reinstalling the app.

6. Wait For Problem to Go Away

They say time heals all wounds. Sometimes it can heal annoying app glitches too. Earlier we discussed how sometimes a recent app update could be the cause of bugs. That means as users discuss the issue, Instagram’s team will work on fixing it in an update.

If you aren’t particularly attached to Instagram and don’t mind waiting out the bug, you could check in on your app every now and then to see if it’s resolved itself while keeping the app up-to-date.

7. Update App

On the other hand, if your phone isn’t set to automatically update your updates and you haven’t checked to see if anything needs updating for a while, the “Confirm Your Info” error could actually be resolved simply by updating your Instagram app.

If you’re using an iPhone, navigate to the App Store, then click on your profile picture in the top right. This will pull up your account, including a list of apps you’ve downloaded, which apps have been updated recently (if any), and which apps are in need of updates (again, if any).

If you see your Instagram app needs to be updated, simply click the Update button to download and install the newest version.

Android users go through a similar process to update apps. You’ll navigate to the Google Play Store, click on the profile icon in the top right, and select Manage Apps and Device.

You should see a list of apps now. Any app that needs an update will be labeled Update Available. If your Instagram app is one of those apps, simply select Update to install the latest version of the app.

8. Use Instagram.com

While apps are convenient and created for mobile use, let’s not forget the internet exists. If you can’t get into your Instagram app on your phone, you can always use your internet browser to log into your account.

The “Confirm Your Info” error message is a problem unique to the app, meaning that while you’re locked out of your app, you can still access your account and get your Insta-fix online.

It may take getting used to, having to open a web browser to use Instagram and navigating the website, but most companies optimize their websites for mobile use.

9. Revoke Third Party App Access on Instagram

If you’re using a third party app that asks for access to your Instagram account, it may be causing an issue with your account that prompts Instagram to flag your account and send you the “Confirm Your Info” error message.

This could be because the third party app violates Instagram’s privacy policy or simply because there is some conflict in the interaction between this app and the Instagram app.

If you believe the third party app to be safe for continued use and the problem to be the interaction between it and Instagram, you may consider revoking its access to Instagram rather than uninstalling the app entirely.

By revoking the app’s access to Instagram, you are essentially cutting ties between the two apps that might be prompting Instagram to flag your account.

Once you revoke access, either through the app or app settings found on your phone’s Settings app, your Instagram account should no longer continuously receive the “Confirm Your Info” error message.

If the error message does continue to occur, it means the app in question likely isn’t the problem, and if you so choose, you can restore its access to your Instagram account while you try to fix your Instagram error issue another way.

10. Uninstall the Third Party App

As mentioned before, Instagram’s privacy policy doesn’t support the use of third party apps that do things such as monitor your account’s follower count or your account’s statistics.

Use of these third party apps can trigger Instagram to send you the “Confirm Your Info” error message, and resolving the message once doesn’t mean you won’t encounter it again.

In fact, if you’re using such third party apps and continue to use them even after resolving the error once, your account is likely to be flagged with the error again and again.

The only recommended fix in this case would be to sign out of and delete any third party apps that violate Instagram’s privacy policy from your devices.

If you aren’t sure whether you have an app installed that would be interfering with your Instagram app, you can check Instagram’s privacy policy to look at their specific parameters.

If you suspect an app to be causing an issue, the wise thing to do would be to play it on the safe side and delete the app. Once these apps are gone, Instagram should stop flagging your account with the error message.

11. Use Another Device

If you have more than once device you can open your Instagram app on, you may discover that you encounter the “Confirm Your Info” error message on only one of your devices.

If this is the case, you may consider using Instagram exclusively on a different device to get around the hassle of the error.

This may end up being the ideal fix for you if no other method of ridding yourself of the error appears to be working and you’d rather avoid using the website. Sure, it’s a little annoying, but we’re all slaves to the whims of broken technology.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.

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