In this article, I’m going to show you what to do when your computer isn’t recognising your iOS device.
You may be trying to backup your iPhone and you’re trying to access iTunes but your computer just doesn’t recognise it.
This can be a frustrating situation as you may need it urgently but for some reason, your computer is just rejecting the device.
I have experienced this problem numerous times and I’ve managed to fix it myself.
Down below is the step I used to fix the problem and it worked.
I’ve also listed some more fixes that have worked for others in case mine didn’t work for you.
By the end of this article, you should have been able to fix this problem, so you can connect your iPhone to your computer and sync it with iTunes.
Try this Quick Fix
Before I go into further detail about how you should go about this problem and why this is happening, I want to show you a quick fix.
In order to fix this quickly, turn your computer off and your iPhone. If there’s something causing your computer not to recognise it, restarting both devices will refresh the software which means that error should go away.
From here on, your computer should recognise your iPhone due to the restart.
The Reason your Computer Doesn’t Recognise your iPhone
If you are trying to connect your iPhone to your MacBook, you shouldn’t really be experiencing any problems because both of these devices are owned by Apple.
If you are, you should go straight to the steps below and you should resolve the issue pretty quickly.
If you’re trying to connect your iPhone to a Windows computer, however, you should be surprised if your device isn’t being recognised.
Because they’re owned by two different companies, there’s likely going to be problems when you’re trying to connect one to the other.
This is likely going to be a bug that’s stopping your computer from recognising the iOS device.
This means that there’s a failure in the system that’s causing unexpected results.
Down below are a few ways you can get rid of this bug.
1. Switch the Cable
If your connection failed, you need to make sure that it’s not the cable that’s causing the problem.
If you know that there are scuffs and damages internally on your cable, this may be the root of the problem.
If you sometimes charge your phone and it doesn’t charge when you plug your cable in, you should try and switch charge because your charger may be broken.
You also need to check that your cable is real and that it’s not counterfeit.
If you’re using a counterfeit charger, you’re going to experience a lot of connectivity problems, so you shouldn’t be too surprised.
If this is the case, you can look for a genuine MFI certified Apple cable to try and make the connection.
2. Update Windows Software
When you’re using an app that’s on an old software, you shouldn’t be surprised if you’re having problems.
Old software’s usually have bugs, and this can stop your computer from recognising your iPhone.
This is the same step I used when I was experiencing problems with my computer.
To update Windows:
- Open the Control Panel.
- If using the Category view, click on the System and Security option
- Click on the Windows Update option
- Windows Update will check for any available updates for your computer
Once you’ve updated Windows, you can try and make the connection again.
Once you’ve done this, you can check to see if your windows or MacBook managed to recognise your iOS device.
3. Turn off any Firewalls on your computer
On your computer, you may have firewalls turned on because you want to keep your computer malware free.
However, this can cause your computer to reject any new devices.
This is because it’s trying to stop anything from harming your computer so, rejecting a foreign device seems logic.
To turn off firewalls:
- Open the Control Panel
- Click on Windows Firewall
- To turn it off, in the left navigation pane, click on Turn Windows Firewall off
- In the Customize Settings window, select Turn off Windows Firewall and click OK
After you’ve followed these steps, you can try to connect your iPhone to your computer again and you should notice that the ‘trust this computer’ message will pop up.
From here, click on ‘trust’ and you can connect to iTunes.
Those are all of the steps you should take when you’re having the connectivity issue with your iOS device and your computer.
The main thing you need to do is to keep your windows software and iTunes software updated to get rid of the chance that a bug is causing the problem.
If none of the steps worked for you, comment down below and I’ll help you further.
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