Most of us are relatively familiar with chatbots such as the one you may speak with on a chat support feature; however, ChatGPT is not just another chatbot, since it is trained and is currently being trained in dialogue.
ChatGPT is developed by OpenAI, which is also responsible for the previous, not quite as advanced version GPT-3.
With its growing popularity, many users of the chatbot AI have been experiencing issues, which will be broken down in this feature along with fixes for the said problems. Read on to find out.
Why Does ChatGPT Say ‘We’re Experiencing Exceptionally High Demand’?
The reason why ChatGPT will tell you and will also halt the query you are attempting to get answers to is that there are too many users trying to use the service.
A good example of what is happening here is if there is an exceptionally good sale on Amazon such as the offers available on Amazon’s Prime Day, which was from October 11th through October 12th of this year (2022).
This means there will likely be an incredible amount of people logging onto the website and placing orders, which can overload the website.
The same thing is likely happening with the ChatGPT website, which means that there are so many people on the website trying to use the service that the website server(s) ends up crashing or going down.
This is caused by an overload of requests, which will render the website/server incapable of responding to incoming requests.
A busy parent may relate to this experience, as when you have so many people asking/talking to you at once, you will likely reach a point of frustration where your brain is trying to process everything that is being said to you but it is too much at once.
Let us get into reasons why this happens and answers/fixes for those situations.
1. Their Server Crash Because Too Many People Were Using ChatGPT At Once
As previously described, this is happening because there are too many people attempting to use ChatGPT all at once.
A good way to visualize what is happening here is to imagine a moment when you have had too many people questioning/talking to you at the same time, it is likely that you reached a point of frustration or shut down.
This is because your brain is trying to process everything that is being said to you but it is too much to handle all at once.
The same thing is occurring with the ChatGPT website server, which is responsible for responding to requests being made.
In this visualization, you can imagine your brain as being the server for the ChatGPT website.
The server reaches a point where all of the requests being made are too much to handle at the same time, which results in the server crashing (going down).
While this can be irritating for you (the user), it is inevitable since a website server can only handle so many requests being made at one time. Spare some sympathy for the ChatGPT server, since many of us have been overloaded before.
Fix – Wait For Their Server Issue to Fix
If you believe that the issue that caused you to see the message prompt “We’re experiencing exceptionally high demand.” is because their server went down, one of your best options is to simply wait for them to fix the server problem.
This is because when a server goes down, there is next to nothing you can do from your side to fix the issue. You will have to wait it out until their server comes back online.
Once their server is brought back up, the ChatGPT site will be accessible and usable once again. However, in the meantime you can fill your time with something else, usually, the server will be down for 20 minutes at the absolute maximum.
So, it should not be too long until their server is back on and you can use the ChatGPT chat/language service.
Again, you can visualize this as when someone shuts down or blows up after being overloaded by too many people questioning/talking to them at once.
You will want to give them time to calm down and gather their thoughts, the same could be said for the ChatGPT website server. You will want to wait patiently until the issue is resolved.
2. There’s A Bug On Their Side
As previously mentioned, the chat/language service ChatGPT is far from perfect, which means that it is almost guaranteed to experience issues such as bugs, glitches, and malfunctions.
This is all part of technology, especially when we are talking about services that are still being worked on. As this was put quite eloquently by D’Angelo, “In order to succeed you must fail, so that you know what not to do the next time.”
The team at OpenAI is simply ironing out the kinks, which is to be expected with something as new as AI, and also in all of its possible application purposes.
It is very possible and likely that there is a bug causing the error to occur on their side of ChatGPT. This is because a technical bug that we speak of is essentially that, an error, which also means that it can and will be corrected.
This is also why they encourage users to contact their help center if the problem persists since this will help them to pinpoint issues in the system and fix them accordingly, which means that the error that occurred will be less likely to happen in the future.
Fix 1 – Wait for the Bug to Fix
As previously depicted, bugs, errors, or malfunctions, whatever you may want to refer to them as, are not only likely with a new system but should also be expected, especially with a beta (prototype) service such as ChatGPT.
Since the team at OpenAI is working to make the chat/language service operate properly, sometimes the best you can do is to wait for them to fix the issue on their side.
This is likely because there is nothing you can do on your side of things, which means waiting out the problem until they can correct the bug.
If you are a gamer, you should be familiar with the method of waiting for a bug to be fixed.
Unless you are incredibly tech savvy while also having the time and patience to mend the issue yourself or find a way around the bug, you will have to wait for the developers (the creators/who maintain) to fix the bug.
Fix 2 – Contact Their Support
You may want to follow their advice and contact their help center. This could help since they are ‘the ones behind the curtain’ so to speak, they will know what the best course of action is for you.
Also, not only can this help you to know what you should do but it also provides them with accurate information so that the team at OpenAI knows what to work on.
While you may or may not feel bad contacting their help center, you should keep in mind that not only are they helping you but you are also helping them.
While there may not be much that they can do to help since the issue is brought on by too many people making requests to the server, it is still one of the best options you have.
3. Their Tech Isn’t Refined
As previously discussed in this guide, ChatGPT is relatively new and AI models are still being perfected, not to say that they will ever be “perfect.”
There is a good reason why ChatGPT is still considered to be in beta state, this is because they are still not only fixing ongoing issues but they are also finding out what problems arise when people use the AI chat/language service.
You can think of this as when someone or a team releases an app in beta state, which means that they are still figuring out what they need to fix and what they do not need to mend.
It is important to have patience with the team at OpenAI and their help center, as they are simply testing to find out what needs to be fixed in the ChatGPT service.
Fix – Wait For An Update
Just like a new app or any app for that matter, there will be updates for ChatGPT. Since ChatGPT is relatively new and AI is very much still being figured out.
This means that the team at OpenAI and their help center are still gathering data to improve the chat/language service, which includes pinpointing bugs, errors, and dysfunctions.
A lot of the answers for these issues experienced on ChatGPT are to patiently wait, which is because they are still figuring it out, finding what works and what does not work.
With that said, there are bound to be updates for the system, and with updates come new features, bug fixes, and new hardware. So, you may be better off waiting for an update to arrive for ChatGPT.
4. There’s An Issue With the Browser
It is very possible that your browser could be the one to blame when you encounter an error on ChatGPT. Almost any browser can experience latency (slow performance), crashes, and or loading issues.
This very well could be what is causing the ChatGPT site to show you the message reading, “We’re experiencing exceptionally high demand.”
Since the browser is responsible for requesting, showing, and loading the website, you do not want your browser stirring trouble with your internet browsing.
Fix – Use Another Browser
If you believe that your browser is what is causing issues with the ChatGPT site, you will want to switch to another browser.
So, if you are using Google’s Chrome browser, you can switch over to Safari or vice versa. When you do this, it could fix the issues that you are experiencing.
While it is unlikely to solve the issue since this is due to high traffic on the ChatGPT website/server, it is still worth a shot.
This could also provide enough time in between switching for the server to resolve the request overload problem and come back up (online).
The ChatGPT site is an impressive AI system that can provide several different applications that pertain to language.
With that said, with it being a part of technology, it is not only likely to have issues but it is also only a matter of time. However, this is also part of the growing pains that come with new technological advances.
For the service to operate properly and efficiently, issues and bugs must be experienced so that they can be tweaked and eventually fixed.
The best advice we can offer when you are experiencing these issues is to have a little bit of patience. There will come a time when the service will operate smoothly and efficiently but this also takes trial and error, quite literally sometimes.