Your mobile data may be on, but for some reason, it’s just not working. This can be caused by a few reasons so, I’m going to show you why this happens and what you can do to fix it.
Why is my Cellular Data not Working?
If your cellular data isn’t working, there a few things that may cause this. The issue may be because of the software your device is running on. If there is a software issue on your iPhone or iPad, this can stop your data from working properly.
The second reason why your cellular data is not working is due to your carrier. If your carrier has been working on their network, this can cause your data to go down. I’m going to show you want to do if this is the case.
Make Sure you Have Network Coverage
Before you go and try and fix this issue with the methods below, you first need to make sure that you have enough network coverage. What I mean by this is that you need to make sure you have enough signal bars.
If you’re in an area with low coverage, you’re not going to have enough signal to access your data. You need to make sure you’re near a cell tower, so you can access your network. If you’re somewhere remote such as the countryside, you’re not going to have a lot of signal.
Turn your iPhone on and off
The first thing that you can do to get your mobile data to start working is to simply turn your device on and off. As mentioned earlier, a common reason that can stop your iPhone from working is due to your software. The software is the main part of your iPhone or iPad because it tells everything else on your device what to do.
Turning your iPhone off and on is going to clear up any minor software issues that lurking in your device. If this doesn’t work, you can get rid of the idea that it’s the software on your device that stopping your cellular data from working properly.
To restart your iPhone:
- Hold the sleep/wake button
- Slide the power button to turn your device off
- Wait for 15 seconds for your iPhone to turn off
- Hold the sleep/wake button again to turn your device back on
- Once you see the Apple logo, let go and wait for your device to turn on
One your device has turned on, check to see if your data is on or off. If your iPhone’s cellular data is turned on, you can check if it is working properly. To test this, use an app that requires internet such as Safari.
Put your iPhone in Airplane Mode
The next method you can use to get your mobile to start working again is to make sure that your iPhone isn’t in Airplane mode. If Airplane mode is on, your mobile data isn’t going to work at all. In order to turn off Airplane Mode, go to the settings app and toggle off Airplane mode. If Airplane mode is on, you’ll see that the toggle is green.
There’s another way you can access Airplane mode. You can do this by swiping up from the control center and check to see If the plane icon is orange. If it’s orange, it means that it’s on and you’ll need to turn it off. If Airplane mode was turned on the whole time, turn on your mobile data and it should start to work.
Take your SIM out then Back in
Since your data is provided to you via your SIM card, taking it out then putting it back in is a good step take. If the SIM was misplaced, this could have been stopping your cellular data from working properly.
To eject your SIM tray:
- You can use the SIM eject tool to take out your SIM
- Push the tool hard into the hole to get the tray to eject
- Once it’s out, you can push the tray back into your iPhone
Once your tray is back in, you should wait for a few minutes then turn your data back on. Once your data is back on, you can test if it’s working by using an app that uses the internet. Removing then inserting the SIM should have given your SIM card a restart.
Contact your Mobile Carrier
If none of the steps above has worked, then it’s likely that you’re the issue is due to your carrier. If your carrier is carrying out maintenance, this can cause your data to stop working. You may want to check if you can retrieve incoming and perform outgoing calls. If you can’t, you’ll want to report this to your carrier.
Here are some popular carrier numbers that you can contact:
- EE – 0800 956 6000
- O2 – 0344 809 0202
- AT&T – 1-(800)-331-0500
- Sprint – 1-(888)-211-4727
- T-Mobile – 1-(877)-746-0909
- Verizon – 1-(800)-922-0204
Just inform them about the issue you’re having. Although this is a long method, this is the best and most likely way you’re going to get your Cellular data to start working again because they are the ones providing you with the internet.
Reset Network Settings
This next method is going to help you access your mobile data again. Resetting your network settings is going to take your iPhones network settings back to how it was when you first got your device. Your network includes things such as your WIFI, data, and VPN settings.
Here how you can reset your network settings:
- Go to the Settings app
- Tap on General
- Scroll down to ‘Reset’
- Tap on Reset Network Settings
- You’ll need to confirm the decision by entering your password
Once you’ve done this, you’ll need to wait for your device to boot back up. After it’s turned on, you can swipe up from the bottom of your screen and turn on your data or go to the settings app and turn it on from there. Resetting the Network settings should have cleared up any settings you’ve made which would have stopped your data from working.