Can’t like videos on TikTok? That’s a bummer, especially when you want to help a fellow TikTok user out with a like. But why isn’t it working? Unfortunately, it’s a pain to pinpoint the exact reason it isn’t working in the first place. However, on the bright side, there’s a few solutions you can take advantage of that may get the Like button up and running again.

TikTok Server Is Down

You can be in the middle of using TikTok when the servers go down, and when they do, TikTok no longer functions like it’s supposed to. You can tap the Like button all you want, but because the app doesn’t have a direct connection to the server, the act of liking a video isn’t going to register.

What do you do? Well, there’s not a whole lot you can do. Websites like Down Detector keep track of a server’s status. If you’re wondering if the server is down, check it out. And if it is, sit back and relax until TikTok comes back online.

Cache Files Are Corrupted

Cache files are great for speeding up applications. Your device keeps a few essential files so that the next time you boot an app up, the launch is much faster than the first time. Those files are also rewritten frequently, and each time it happens there’s a small chance those files become corrupted. And when they’re corrupted, they can cause some nasty bugs with the application.

But there’s a solution! You can purge cache files at any time. In fact, you should make a habit of it every few months or so.

On Android Devices…

Dumping cache files from TikTok only takes a few taps on your screen. It can be done in your Settings application.

1. Open the Settings application.

2. In Settings, go to Apps.

3. Locate TikTok and select it, then choose Storage.

4. Tap Clear Cache.

On iOS Devices…

Your iOS device acts a bit differently from Android devices. Some apps offer the option to clear cache in your settings, others don’t. If they don’t, you need to uninstall and reinstall TikTok to clear the cache. But if it’s available, here’s how you find it:

1. Launch the Settings application. The app icon is a gear.

2. In your Settings, scroll down and select General, then iPhone Storage.

3. Select TikTok from the list. On its app info page, choose ‘Reset Cache on Next Launch.’

Switch Your Network Connection

Chances are you’re using TikTok on a mobile device of some kind—tablet, iOS, Android—it doesn’t matter. In order to use it, naturally you need some kind of connection to a network, whether it’s with a Wi-Fi signal or your mobile data. How is the connection with both? If you’re having trouble connecting with mobile data, try switching over to Wi-Fi.

But remember: disable one, before enabling the other. If you do not, your device may become confused as to which network it should be using.

Delete TikTok, Then Reinstall

Deleting cache files is file and all, but the problem could be deeply rooted in the installation files themselves. In order to fix said issue, you need to uninstall TikTok completely and reinstall it. This will give you a fresh set of files, hopefully, free of the bugs.

On Android Devices…

Deleting an Android app is very straightforward:

1. Press your finger on the TikTok app icon. For newer versions of Android, you can simply tap Uninstall. For older versions, you have to drag and drop the app icon onto Uninstall.

2. Reinstall TikTok from the Google Play Store.

On iOS Devices…

Deleting an iOS app is just as simple as an Android device:

1. Press your finger on the TikTok app icon. See the small “X” in the top left corner? Tap on it.

2. You will be asked if you’re sure you want to delete the app, select Delete.

3. Reinstall TikTok from the App Store.

Bottom Line

As you can see, there’s plenty of solutions available in the event that TikTok won’t let you like videos. It really isn’t anything to panic over and chances are it’s related to the server being down or a bad connection. It’s worth trying any of these methods.