Usually your android device runs smoothly, but after you’ve had it for a while, it can start to act up. For example, your phone may keep freezing but to troubleshoot it, the only thing you can do is to turn it off. But since your device is freezing, there’s no way to turn it off. This can be a tricky situation but luckily there are ways to fix it.

The most common reason why your phone won’t turn off is because there’s a software issue on your device. If your Android keeps crashing prior to your turning it off, there’s probably something wrong with the software.

Another reason why your Android won’t turn off is because your sleep button is broken. To turn off your phone, you need to hold the sleep button. But if the button won’t respond, then you can turn off your phone.

Reboot your Device

It’s understandable that you can’t turn your phone off but there’s a solution for this. There an app called Android Accessibility Suite and once installed; you’ll be able to access an on-screen button that will provide you with a power button so you can turn off your device without a power button.

Using the Android Accessibility Suite App

1. Now, find and open the Settings app.

2. In the Settings menu, make your way down the menu to Accessibility and select it. From there, you can enable the option. Doing so will provide you with a new shortcut.

3. The Accessibility shortcut can be found on your notification bar. Select it and after the menu appears, choose Power. Given the circumstances, you’ll want to tap Restart.

Force Restart

If your screen is frozen and you aren’t able to click the Power Off button to turn it off, you can hard reset your phone. This means that you can turn your phone off without touching your screen. Force Restarting will wipe the hardware system on your phone which couldn’t also get rid if your unresponsive screen. Hard resetting is different on all Androids so there are two methods you can try.

The first way is by holding the power button for 30 settings. After 30 seconds, your screen will be forced to power down.

Another method is by holding the power button + the volume down. Your phone should power down after doing this for a while.

Clear Some Storage

If you manage to power off your phone and your device is responsive again, to stop it from being unresponsive, you can clear some storage. Your storage is likely to be full to the brim which will be the main cause of the unresponsive screen. You can delete things like apps, files, videos, and photos.

Factory Reset

This is the last resort in order to get your screen to power down although the previous methods should’ve worked. You can put your phone in recovery mode and shut it down from there. Doing this will wipe your devices, pictures, videos, apps, and personal information. Your phone will be in the same condition it was in when you first bought it.

1. Press and hold together the Power button, the Volume Up button and the Volume Down button. Your phone will then (hopefully) boot into Recovery Mode.

2. By using the volume keys, you can navigate to Recovery Mode. Hit the Power Button.

3. Navigate your way to Wipe Data/Factory Reset. Press the Power button once again.

4. With the Power button, confirm by select Yes–Erase All Data.