So, you’ve connected your phone to the internet, Wi-Fi is coming up as solid and, for some reason, you don’t have internet. Strange, it says you’re connected. You’ve certainly used the right password. No, it’s unlikely your Android is broken. The issue is with your signal.

While it does say you’re connected which, technically, you are, but it’s likely that your connection is “limited.”

If that has you scratching your head and asking how can you be connected but have no access to the internet–you aren’t alone.

Here, you can clear the air on this issue, single it out, fix it, and get you back to watching those dozens of cat videos you’ve been hoarding.

1. Disconnect and Forget Network

This one should be your first go-to. When packets are sending and being received from your modem, or router, by ludicrous amounts, your phone just may have been unfortunate enough to miss out on important information. It happens, even to the best of connection. Forget all networks.

By disconnecting your Wi-Fi, you give the connection a chance to refresh, so to speak.

  1. Open your Settings. This is indicated by the gear.
  2. Open Wi-Fi. There’s a possibility that it’s the first option you see. select network you're connected to
  3. Select the network you’re connected to.
  4. Choose Forget. This is near the bottom left of the information box.turn off wifi
  5. Toggle off your Wi-Fi.
  6. Wait a minute before reconnecting.

You can go a step further by resetting your network settings.

  1. Open your Settings. This is indicated by the gear.
  2. Click on Backup & Reset.
  3. Select Network settings reset.
  4. Select Reset Settings.
  5. Confirm the reset when prompted.

2. Test Other Websites

Simple, but worth mentioning. Check other URL’s to rule out it’s the websites, but actually the connection. Successful connection to other websites means it was just the page and not your connection.

The same can be said about the signal. If you have a trusted friend, ask if you can connect to their Wi-Fi.

3. Restarting Your Modem or Router

Another go-to that, once done, can possibly solve your problem. There is a chance that it won’t, and if it doesn’t, you’ll have narrowed down the root cause even further. This possible solution follows the same login as disconnecting and forgetting. Think of it as like flushing out a system.

Modems and routers constantly syncing and unsyncing can cause errors in the packets that are being sent and received. Imagine you’re trying to finish a puzzle, but a few puzzles were never given to you.

Before you restart your modem or router, follow the steps listed under Disconnect and Forget, except don’t turn your Wi-Fi back on. You’ll want to forget your network, too. This goes for every device you own.

Modems and routers can come with a reset button. Do not press that. That’s resetting the equipment to factory settings like it just came out of the box. Unless you want to configure your modem or router, ignore that button.

  1. Behind your modem and router, gently unplug the power cord. Don’t yank hard or you can potentially damage your equipment.
  2. Sit and wait for two whole minutes. Some say one minute, but waiting that extra minute is merely to be sure it’s flushed.
  3. Plug the power cord back in. It can take up to a minute for the internet to reconnect. It’s better to wait for two minutes. Your router or modem’s internet icon will turn green, or turn solid when it’s ready.
  4. Reconnect your devices.
  5. Double-check your internet.

You might as well restart your phone, too. And while you’re at it, check your cable that provides the connection. If it’s loose it should be finger tight, in other words, as tight as you can make it with just two fingers.

4. Mobile Data Conflicting with Wi-Fi

This is a big one. If your mobile data is turned on while you’re connected to the Wi-Fi, you could be causing a priority issue. Your Android could be unsure of what to use.

Once you’ve connected to a Wi-Fi signal, some internet providers require logging in to their username and password. Not on the signal’s end, but rather, the internet provider’s dedicated website.

This is common in hotels, motels, any lodging that offers Wi-Fi. You’ll technically be connected, but won’t have access until they provide that information to you.

  1. Open  Settings.
  2. Select Data Usage.
  3. Toggle off date. Slide to the right if you want it on.

5. Update Your Date and Time

You read that right. Strangely enough, if your date and time aren’t syncing right, it could be messing with your connection.

date and time

  1. Open Settings.
  2. Click Date & Time.
  3. Check that Automatic date & time and Automatic time zone are turned on. Swipe right to turn the setting on. Swipe left to turn it off.

6. Update Your Router or Modem Firmware

Use this solution as a last resort, considering it requires a second person to help you update if you’re unfamiliar with updating equipment.

And since everyone has their own preferred modem and router, you’ll have to visit your internet provider’s website for a firmware update or call for assistance, if your IP provided your equipment.

7. Update Your Phone

If you’re fortunate enough to have internet when your data is turned on, then you should take advantage of that and check for updates.

There is no collective update for devices and internet providers. Each company has its own schedule.

It could be as simple as your internet provider rolling out a new update that made your phone’s version obsolete.