An annoying “An unknown network error has occurred” could show up suddenly on Instagram so read on to find out how to solve the error as soon as possible.
Why Does Instagram Say An Unknown Network Error Has Occurred
There will be times when you’re trying to log into Instagram and you see an error saying “An unknown network error has occurred”. It can be annoying to see this as you make an attempt to log in to your account on your smartphone.
This error tends to appear mainly because there might be an issue with your network connectivity but it could also mean that there are other more deeply rooted issues where the user can’t even log into the social media app at all.
Because there is no specific cause of this error, follow the next steps in order to see which one will solve your issue.
1. Poor Internet Connection
As was mentioned previously, one of the main and most common issues as to why you might be seeing the unknown error when you try to log in to Instagram is because you might be having network connectivity issues.
This simply means that either the wifi network you are connected to or your phone’s data are having issues and cannot seem to connect to a secure and working internet connection.
Luckily, this is an issue that can be solved quite easily and quickly. The first thing you want to try is to see if the main reason you are having issues with your internet connection is because of the Wifi network you are connected to.
In order to check if the wifi network you are connected to is the issue, you will want to go ahead and disconnect from the network and connect once again to verify its connection.
To do this, go ahead and find the settings app on your smartphone. Once you are at the Settings app of your phone, find the Wifi option to see what Wifi network you are connected to as well as turn off the access to this network as well.
At the Wifi connection menu, go ahead and turn off the wifi connection that you are using at the moment. Wait a few seconds before you go ahead and connect to the network again.
In fact, try closing the Instagram app and the Settings app as well in order to make sure they are closed entirely and will be able to detect any changes that are made to the wifi network the phone is connected to.
Once you have finished closing both of those apps, go ahead and open up the Settings app once again. At the Settings app, find the Wifi menu and choose the Wifi network you want to be connected to.
This may be your home Wifi network, school or work, or any nearby open network that you may have access to.
Whatever wifi network you do decide to use, make sure that the wifi network is one you have used before or in this case, a wifi network that you highly trust and are aware that your information is in good hands.
If this is verified, then go ahead and connect to your desired wifi network. Once the connection is confirmed, you can go ahead and close the settings app. After this is closed, try opening your Instagram app once again.
Once you find yourself with the Instagram app open, try logging into the social media app once again. If you are able to log in without any issues, then your issue was Wifi connectivity.
If you are still receiving an unknown error when you are trying to log into Instagram, then the issue was not something dealing with your internet connection and you will have to try some other potential solutions to your issue with this unknown error.
Fix – Switch from WI-FI to Data
Sometimes the issue could still be a connectivity issue but dealing specifically with the wifi network that you are connected to when you are trying to log into Instagram.
This could mean that the wifi network you are using is not connected to the internet or is currently down in addition to perhaps you not having access to the internet connection that this wifi network is trying to provide.
Not to worry though because if you are using a mobile phone or a device that has cellular data, you should be able to connect to this data and have access to the internet and therefore have access to the Instagram app with no issues.
In order to be able to use simply your data network instead of your wifi network, you will want to go ahead and turn off your wifi network usage and transfer over to using your data on your phone.
Go ahead and start this process off by heading over to your phone’s settings app. At the settings app, you will be able to choose how you are connecting to the internet on your phone whether this is through your cellular data or through a wifi network that is nearby.
One thing that is very important to take into consideration before you go ahead and make this change to your settings is that once you are using a cellular data connection, this will be coming out of your designated data plan that you have with your service provider for your phone.
If you have unlimited data, then this should not be an issue. But if you are in the case that you have limited data over a month for example, then you might want to reconsider unless this is an urgent matter and you need to connect to the internet as soon as possible.
With this in mind, let’s go ahead and continue with the process of switching over to using your phone’s cellular data.
When you find yourself at your Settings app, go ahead and head over to the Wifi option that is in the Settings menu. At this Wifi menu, you will be able to turn off and on the wifi connectivity via your phone.
Proceed with turning off the wifi connection that your phone is connected to. This means that you will no longer be accessing the internet through this connection. For most phones, once the wifi connection is removed and turned off, then your internet connection automatically comes from your phone’s designated cellular data plan.
In order to verify that you are now using the internet through your phone’s data, try to open a page using your phone’s internet browser such as Google Chrome or Safari.
If you can open a page on the internet using your browser with your phone’s data, then you are securely connected to the internet. With this confirmed, go ahead and try to open the Instagram app on your phone.
If you are able to log into the Instagram app with no issues, then the issues you had before were related to your wifi network and have been solved by using your cellular data in order to connect to the internet.
However, if you are still receiving an unknown error when you are trying to log into the Instagram app, then your issue is far past your internet connection and this means that the issue is a lot deeper than just your internet so follow the next steps to try our next possible solution.
Fix 2 – Turn Off VPN
Lots of users nowadays prefer to use VPNs or virtual private networks in order to have access to other countries’ content as well as using it as an extra barrier of protection for their data to not be as easily accessed by anyone who is trying to steal their information.
Sometimes when these VPNs are being used, however, there can be issues with what kind of information and apps you can use since they do limit you and your users to the location to which you have placed yourself using the VPN.
If you are receiving an unknown error when you are trying to log into your Instagram app and you have already tried switching your Wifi and data networks to make sure they are working, then you might be having an issue with a VPN that you are using at the time of trying to log in.
Luckily turning off a VPN is a simple and quick process that can be done in less than a minute. You will want to go ahead and completely close the Instagram app to make sure it shuts off and gets rid of any remaining data that was there when you were last trying to log into the app.
Once this is done, you will want to go ahead and go to your phone’s settings. From your settings, you will be able to make changes to your VPN such as changing which one you are using and also turning it on and off.
At your settings, you will not be able to see a menu that directly takes you to your VPN settings within your phone.
Locate the General menu in your phone’s settings. Once you choose this option and find yourself in the general menu, scroll down until you see the option to change the VPN settings.
Go ahead and click on the VPN option where you will see the different functions that you can change from your phone’s VPN. You will notice that there will be an option to turn on and off your phone’s VPN that it is currently using.
Proceed with turning off the VPN that your phone is connected to. Once this is done, close your settings app and confirm the action. Open up the Instagram app in order to try logging into it again.
On your app open, try logging in again and see what pops up when you do try logging in. If you are able to successfully log in to the Instagram app, then you have fixed the issues that had to do with the VPN that your phone was connected to.
However, if that is not the case, then the issue with you receiving an unknown error does not have to do with either your Wifi, data connection, or a VPN that you may be using and it is time to take things a step further and try the following solutions in order to get you logged into the Instagram app once again.
2. Unrecognized Device
Fix – Use Another Device
One reason that you may be receiving an unknown error when you try to log into the Instagram app and you already checked any issues with your internet connection is the device that you are trying to use to log in.
Sometimes a user will use a phone or device that is not recognized by Instagram and the app proceeds to give an unknown error when they try to log in. Why does this happen?
In order to make sure that the user who is trying to log into the app using the credentials they are using, Instagram has a process of verifying devices for the user and making sure that the devices that are trying to log into the app are actually verified and are used by the right owner of the account.
Verifying a device is usually done by sending either an email or a text message to the account owner and then proceeding with them verifying the account information and the device that is being used to log in.
However, if you are not using a device that has been verified by the app, this could be a potential issue as to why you are receiving the unknown error when you are trying to log in.
In order to get around this error, you will want to try and log into Instagram using another device that either has been verified by Instagram or a device where you will have access to your messages or email in order to verify it and get past the message.
Once you switch devices, make sure that the most recent version of Instagram is downloaded. For many devices, this is a process that happens automatically so you are most likely already using the most recent version of the app.
If you have verified this, then go ahead and open up the app and trying using your log in information to access the app.
Again, if you are not receiving the unknown error, then you simply had to use a device that was previously verified by the Instagram app and was labeled as secure so none of your information was wrongly accessed.
If this is not the case, then move forward with the next solution to your issue that could most likely deal with issues that are out of your control and are on Instagram’s end.
3. Instagram Is Down
Fix – Wait For Instagram To Go Back Up
Many times social media apps find themselves having issues with their servers and may have to be down for a few minutes or hours and Instagram is not immune to this and could easily be dealing with having their system down as you are trying to log in.
If this is the case and Instagram is down when you are trying to log in, then you will most likely receive some sort of error such as the unknown error that many users get when this is happening.
Unfortunately, when Instagram or any social media app or website is down, there is very little that a user can do other than simply wait until the social media apps network and servers are back up and running again.
If you are not sure that Instagram is actually down and this is the issue at all, go ahead and simply make a Google search on your browser and search “Instagram down”. This will bring up lots of results that will easily confirm whether the site is down or not.
Once you confirm if the social media app is down, then you will want to grab a good book and get ready for the wait.
Usually, most times that this is the issue, the issue is resolved quickly as there are many users of Instagram that want to get back on the app as soon as possible. So not to worry, simply wait a few minutes or an hour and you will be logged in before you know it!
4. There’s A Bug
At times, the issue might be deeper than the internet connection or the social media app’s server being down and could have to do with an internal issue within the app that is called a bug.
Bugs are issues in the software of the app that need to be investigated and resolved more deeply by the social media app’s technical team. There are a few steps to take if you sense that there might be a bug within the app.
Fix – Log Out Then Back In
First of all, you will want to try logging in and out of the app to make sure that this is not just a simple issue that can be solved by logging in all over again. Log out of the app and you will then be prompted to the log in page for Instagram.
Try logging in again using the appropriate credentials and that both the username and passwords are correct. If once you have verified the information that you are using to log in you are still receiving an unknown error, let’s move on to the next step.
Fix 2 – Use Another Account
Perhaps the issue is the Instagram account that you are trying to use. Go ahead and log out of that account and try logging into another account. If you do not have another account, you can make another account using a different email or phone number to log in.
Fix 3 – Update Instagram to Get Rid Of Bugs
When previous bugs are resolved, social media apps will release updates on their apps that have solved these bugs and it is recommended to users that they update their Instagram app in order to make sure they are rid of these old bugs.
Go ahead and go to your App Store and search Instagram. If an update is available, then you will see the option to update next to the app info page. Proceed with updating the app and logging back in to see if the issue has been fixed.
Fix 4 – Clear Your Cache to Get Rid of Instagram Bugs
Getting rid of cache could also be a solution to getting rid of Instagram bugs. Head over to your Settings page and head to Apps. In Apps, find Instagram and click on it to see the info page to make changes. Find Cache and choose to clear this cache within the app. This could easily solve any bugs within the app.
Fix 5 – Uninstall and Reinstall the App
Another step you can take is to uninstall and install the app again. Delete the app completely from your phone and head over to your app store to download it again. This will download the newest and most updated version of the app and therefore will potentially fix any issues that were there before.
Fix 6 – Contact Instagram Support
If none of the previous solutions were actually solutions to your problem, then it might be time to contact Instagram support. Simply search for Instagram support in your browser that will bring you to results of Instagram support chats and numbers to express your concerns to.
Fix 7 – Wait For Them To Come Out With A Fix
Lastly, if there was absolutely no solutions, it might end up as a waiting game to see if this obscure issue will be solved by the Instagram team and have them come out with a fix to the problem.