Today, there are several different types and generations of the Echo device on the market. The Amazon Echo Dot is a high tech, voice-controlled smart speaker that connects you to many great applications and media, to include making calls, playing music or movies, controlling your home smart devices, or just reading the news.
Some users have become dependent upon the hands-free, smart environment. When the Echo Dot won’t connect, all of a sudden, listening to music or reading the news has become more work! If you have this problem, you have come to the right place. This tutorial will show you how to troubleshoot your Echo Dot and make your way back to hands-free entertainment.
Check Orange Light on Echo With Screen
If your Echo Dot has a screen, check the color of the light. If the light is orange, this means that your Echo Dot is not connected to a WiFi network, Swipe from the top of the screen downward. Go to Settings > Network to view your Network settings.
Troubleshoot All Echo Dots
No matter what type of Echo device you have, you can troubleshoot problems using these steps:
1. Check to see if you are using the correct password. See if a lock icon appears when networks are set up. See if the setup requires a password. If it does require a password, note that this is not the same as your Amazon account password.
2. Update your router firmware or your modem hardware to see if that is influencing your Echo Dot performance.
3. Check to see what your router uses for security by default. See if it uses WPA and WPA2 both. If it does, change the security to use either WPA or WAP2 but not both. If you can set the encryption for your router, set it AES.
Restart Your Echo Dot
Enable the Xcode on your iPhone by following these steps:
1. Turn OFF the router and modem and wait for about 30 seconds.
2. Turn your modem back ON and wait for it to start back up.
3. Now turn ON your router and wait for it to startup
4. While the network is restarting, disconnect the power adapter from the Echo Dot for about 3 seconds. Then, plug it back in.
5. Restart the device and see if the WiFi is connected or will connect to a network.
Restart or Reset Your Alexa Device
Oftentimes, a restart or reset will solve problems on the iOS or macOS devices. You can try restarting your Echo Dot to see if that will solve the problem:
1. Unplug the power adapter from the back of the device or you can disconnect it from the power outlet. Wait for a few seconds for the Echo Dot to fully shut down. Then, restart the device by connecting it back to the power source.
You can also try to reset the device to troubleshoot the problem. To reset a Echo Dot 3rd Generation:
1. Press and hold the Action button for about 25 seconds
2. Plug in the Echo Dot and open Alexa to set it up. (Make sure your Alexa app is updated to the most recent version.)
3. In Alexa, select Devices
4. Then, select the ‘+’ icon
5. Follow the instruction wizard to complete the setup
To reset an Echo Dot 2nd Generation:
1. Press and hold the Volume Down and Microphone Off buttons at the same time.
2. When the light turns orange, or after about 20 to 30 seconds, release the buttons. Your device will recover back at the default settings. Set up your device.
To reset an Echo Dot 1st Generation:
1. Press and hold the Reset button. Wait for the light ring to turn orange to turn the device On and OFF, and then back ON. Set up your device.
Note: DO NOT reset or restart your Echo Dot if you are just setting it up for use for the very first time.
Reduce the Congestion on Your WiFi Network
If your WiFi network is heavily congested with many devices, it may be hindering your Echo Dot from joining the network.
1. Turn OFF devices on your network that you are not using. This will free up some of the bandwidth. Relocate your Echo Dot away from areas or objects that cause interference with the WiFi signal, such as a microwave or monitor.
2. Increase the frequency band for your router (If possible).
Contact Apple Support
If you were not able to connect your Echo Dot to WiFi by using these steps, you can contact Apple Support for more help.