Alexa Not Discovering Devices? Try These 9 Fixes

Alexa Not Discovering Devices

Alexa is a voice-activated gadget that transforms words into actions! The widget has grown in popularity quickly because of its wide range of services, ability to answer questions, manage smart-home devices, etc. The demand for smart home devices compatible with Alexa, the AI intelligent assistant, is fast expanding, which may get ascribed to financial capability. Users are making their homes more innovative and efficient than ever before by using many intelligent gadgets!

Consumers encounter the Alexa Not Discovering Devices issue while configuring smart devices despite frequent upgrades, firmware updates, and ground-breaking research. The issue might be caused by various factors, including compatibility difficulties, wrong login credentials, obsolete software, etc. The problem is incredibly aggravating, but it is solvable with correct guidance. And if you’re looking for professional help, keep reading to learn why Alexa is Not Discovering Devices and how to fix it.

Why Is Alexa Not Discovering Devices?

Alexa cannot detect devices since it is incompatible with them and is linked to a separate WiFi network. It cannot identify intelligent widgets that are not configured and have uninstalled skills. An out-of-date app and device firmware and disabling UPnP may also hinder Alexa from detecting devices.

1. Smart Device Incompatible

Alexa works with thousands of intelligent devices. To make their smart gadgets operate with Alexa, manufacturers register them with Amazon’s system. You should have no trouble connecting your smart home device to Alexa if it is Alexa-enabled. Alexa will not be able to recognize your device if it is not registered with Alexa’s system.

It means you won’t be able to operate your smart device with Alexa. Go to Amazon’s Smart Home website and see whether your device is listed to resolve the issue.

This article solely includes Alexa-enabled intelligent home products. If you can’t locate your gadget on this page, it’s because it hasn’t been registered yet. It also doesn’t work with Alexa. The greatest thing you can do is get another Alexa-enabled smart device. Wait for your intelligent device maker to register their product with Amazon if you don’t want to invest.

The disadvantage is that you have no control over it. It will, without a doubt, take a long time.

2. Device Not Connected to the Same WiFi Network

Multiple devices must get linked to the same network to function as one. Connect your Alexa speaker device, Amazon Alexa app, smart home device, and intelligent device companion app to the same WiFi network.

Each of these gadgets uses radio waves to communicate with another device. These signals are carried and sent by your WiFi network. As a result, if any device is connected to a separate WiFi network, the signals will not be correctly sent.

Using a 5 GHz WiFi spectrum connection might also be problematic at times. Check the Amazon Alexa app and the intelligent device companion app first. Also, check to see whether they’re linked to a WiFi network.

To use the Amazon Alexa app to monitor or update your WiFi settings, follow these steps:

  1. Choose “Devices” from the drop-down menu.
  2. Tap the Alexa speaker device to activate it.
  3. Under “WiFi network,” click “Change.”
  4. Then, as shown on the screen, follow the steps.
  5. Refer to the user manual for your intelligent home companion app to verify or update the WiFi configuration.

When it comes to altering WiFi settings, various manufacturers offer different instructions. As a result, it’s a good idea to go through your user handbook for this. Check to see whether the devices share the same WiFi network.

Most intelligent gadgets can only connect to a 2.4 GHz WiFi network. As a result, ensure sure your Alexa speaker and smart home device are connected to a 2.4 GHz WiFI network.

3. Smart Device Not Set Up

“Alexa is activated on my smart device, and it’s linked to the same WiFi network.” But why isn’t Alexa able to find my device?”

Have you finished configuring your smart home device? If not, this might be the explanation. Alexa can only recognize devices that are already turned on and configured.

Because Alexa communicates through radio waves, your smart device must first get linked to WiFi. Only by connecting your smart device to its companion app will you be able to do so. The majority of intelligent gadgets come with a companion app. As a result, you have more control and customization of the device’s settings.

4. Smart Device Skill Not Enabled

The majority of intelligent gadgets have Amazon capabilities. To connect your smart gadget to Alexa, some need you first to install their Amazon skill. In the Amazon system, skills are manufacturer applications. It allows users to provide Alexa access to and control their smart home gadgets. If Alexa cannot locate your smart device, adding its skill may help.

5. Outdated Amazon Alexa App

When was the last time your Amazon Alexa app got updated? The problem must be with the Amazon Alexa app if it was months ago. The Amazon Alexa app serves as a connection point between your WiFi network and the Alexa speaker.

Your Alexa speaker may potentially malfunction if the app encounters issues. It may also prevent other devices from receiving signals. Most of the time, phone applications fail due to software vulnerabilities in their system.

6. Outdated Alexa Speaker Device

Alexa speakers have firmware as well. They, too, get system upgrades regularly. If the software on your Alexa speaker is out of the current, it may be unable to receive signals from your smart home device.

Aside from software flaws, viruses are more likely to infect obsolete equipment. These viruses may also interfere with radio waves. According to one research, even WiFi-enabled gadgets are vulnerable to modification attempts. Alexa speakers usually update themselves automatically. However, some circumstances may hinder automatic updating.

7. Outdated Smart Device Companion App

“However, my Amazon Alexa app and Alexa speaker have both been updated….” If Alexa isn’t the problem, the problem must be with the smart device. Check to see whether your intelligent device companion app is up to par.

Nothing will be addressed no matter how much troubleshooting you do with your Alexa speaker and Amazon Alexa app if the smart device app is the issue. Software issues or obsolete firmware might cause the smart device app to malfunction. The greatest thing you can do is update and reload the app.

8. Alexa Muted Microphone

It may seem absurd. However, Alexa may not react to you if the microphone is turned off. The most straightforward approach to connecting your smart home gadget to Alexa is to say, “Alexa, discover my devices.”

On the other hand, Alexa will not answer if the microphone is silenced since it cannot hear anything. If your Alexa speaker displays a solid red light, you’ll know it’s muted.

How to fix it? If your Alexa speaker’s microphone is muted, just hit the microphone button to unmute it. Note that the microphone buttons on Alexa speakers are different. A microphone symbol or a slashed circle icon might be on yours.

To wake up Alexa, press the microphone button on your device and say, “Hey Alexa.” Continue to connect your smart device to Alexa if she answers. Say, “Alexa, discover my devices,” and Alexa will walk you through the process.

9. Complex Smart Device Name

“The speaker on my Alexa is not muted.” It answers some of my questions…” Were you previously able to connect the same smart device to Alexa? And did you ever modify the name of the smart device?

If so, it must be the cause. When you rename your smart device, you should allow Alexa to rediscover it. If Alexa is acquainted with your smart device, it will be able to follow your commands. “Alexa has already found my smart device again.” But it then ceased responding…”

If that’s the case, Alexa must be having difficulty understanding the intelligent device’s name. Alexa is intelligent, but it sometimes struggles to recognize complicated names. Particularly those with numerals or special characters.

How to repair it:

When renaming your smart device, make sure Alexa understands it:

Here’s a brief reference for renaming intelligent devices:

  • Maintain a descriptive name.
  • Use terms that are simple to pronounce.
  • Keep the name to a maximum of 20 characters.
  • Use any current device name as a last resort.
  • The use of symbols or special characters should get avoided.
  • Avoid substituting digits for certain letters.

Then, follow the original discover-device steps to allow Alexa to rediscover the device.

10. Disabled Router UPnP

WiFi routers use Universal Plug and Play (UPnP) protocols. In layman’s terms, UPnP protocols enable devices to be found automatically. It allows intelligent devices to connect and interact with one another effortlessly. However, some customers deactivate UPnP to secure their WiFi router and network.

In 2013, research was released that revealed UPnP’s tremendous weaknesses. It demonstrates that millions of different IP addresses may reply to multiple UPnP discovery queries. That gives cyber attackers an edge. Disabling UPnP on your router is, without a doubt, a good thing.

However, it may hardly cause your intelligent gadgets to detect one another if it is turned off.

How to repair it: Enabling UPnP on your WiFi network will allow Alexa to find devices.

To enable UPnP on a WiFi router, follow these steps:

  1. Connect your smartphone or computer to your router’s WiFi.
  2. Launch a web browser.
  3. Copy and paste your IP address into the web address field.
  4. Sign in to your router’s account.
  5. Choose “Advanced.”
  6. “Advanced Setup” should be selected.
  7. Select the checkbox next to “UPnP.”
  8. Then press the “Apply” button.

Alexa should be able to find your intelligent home device more readily after that.

11. Reset Alexa

When you’re experiencing difficulty with your speaker, upgrading to a new model, or seeking to give it to a friend, knowing how to reset an Alexa device is essential. Before you part ways with your Echo speaker, you should erase all of your personal information from it and disconnect it from your Amazon Alexa account.

Your choices and information are erased from the device when you reset your Echo or any of the finest Alexa speakers. If you sell or give away your speaker without first resetting it, Alexa will believe the next person to turn it on and connect it to WiFi is still you.

If you know how to use Alexa, you may already be aware of how to delete personal data from Echo devices. But did you know that there are two methods for resetting an Alexa device? A factory reset may be initiated using the Alexa app on your smartphone or the device itself.

How to Fix Alexa Not Discovering Devices

1. Fix Internet

Why Alexa won’t connect to WiFi isn’t always evident. Sometimes the router or modem has to be restarted; other times, a physical item blocks the WiFi signal. These troubleshooting steps will assist you in getting your Echo Dot or Alexa-enabled device back online and responding to your requests.

Repeat these procedures as required to get Alexa back up and running.

  1. Check your internet connection to ensure it is operational. Alexa can’t perform her job if you can’t connect to the internet. If that’s OK, the issue might be with your hardware.
  2. Restart the modem and wireless router manually, wait five minutes, and connect Alexa to WiFi. Network hardware, rather than the devices that connect to the network, may occasionally create connectivity issues.
  3. Start the Alexa-enabled device again. Please turn off or disconnect the Echo or Alexa-enabled device, turn it back on, and reconnect to WiFi. A physical reboot of an Alexa-enabled device will sometimes resolve the issue.
  4. Check to ensure that the WiFi password is accurate. If the hardware is in good working order, locate another device on your WiFi network, unplug it, then rejoin it using the same password you used to connect to Alexa. If the other device identifies the WiFi network but cannot join using the same password, your Alexa device’s password is likely wrong.
  5. Look for network obstructions and move your device closer to the wireless router. WiFi signals cannot be transmitted over great distances without deterioration. Your Alexa-enabled device may be unable to connect to a WiFi network because it is just out of range. Consider increasing your home’s connection with a mesh network if this solves the issue. After you’ve relocated your device, you may need to reconnect it to the network.
  6. Examine for any potential interference. Check for physical obstacles between your router and the Alexa device; brick walls, concrete walls, and reinforced doors may all block WiFi signals. Remove or switch off any equipment that can interfere with the signal, such as FM radios or baby monitors.
  7. Restore the Alexa device to its factory default settings. Restoring the device to factory settings might sometimes resolve WiFi issues when everything else fails.
  8. Don’t hesitate to get in touch with technical support. If you still can’t connect your Alexa device after following all of the steps above, contact Amazon or your internet service provider.

2. Set Up Smart Devices

If you have recently purchased a smart home gadget, be sure you first set it up. Check your user guide to find which program you should install. Typically, intelligent device companion applications are named after the developer’s brand.

After downloading the app, follow the on-screen directions to configure and connect your smartphone to WiFi. Alexa should be able to recognize your smart device once it’s connected. Do not disconnect the intelligent device or shut the companion app on your phone while the setup is in progress. It may cause the setup to fail.

3. Update Amazon Alexa App

Updating the Amazon Alexa app fixes software problems and brings the system up to date. Check your app store to see whether the Amazon Alexa app has been updated.

If so, update the app right away. If none of the above work, try restarting the program by deleting and reinstalling it. It deletes temporary memory and data, as well as general flaws.

It is important to note that uninstalling and reinstalling the Amazon Alexa app will not remove data.

4. Update Speaker

Restarting the device will address any difficulties with software flaws.

To restart the Alexa speaker device, follow these steps:

  1. Unplug the Alexa speaker’s power line from the wall.
  2. Wait around 30 seconds before proceeding.
  3. Replug the gadget into the socket.
  4. After then, turn off your Alexa speaker for at least 15 minutes.

To silence, tap the microphone icon on the device.

By muting the device, Alexa will be able to get fresh update installs. Because Alexa only updates itself during non-business hours.

In a way, muting the gadget tells Alexa that it’s “off-hours.”

5. Update Smart Things Device

First, see whether an update for the app is available.

To update the companion app for your smart device, follow these steps:

  1. Navigate to the app store.
  2. Continue to “Apps.” Alternatively, look for the app.
  3. If “Update” is visible, click it.
  4. If no updates are available, try uninstalling and reinstalling the program.

If the app continues to slow or crash, contact the manufacturer’s support team.

6. Clear Alexa App Data

If you are confident that multiple locations are not enabled on your SmartThings account, your SmartThings skill is most likely malfunctioning. The first thing you may attempt in this case is to reconnect the SmartThings skill to the Alexa app. You can quickly deactivate a skill by heading to the skill settings and pressing the disable button. After that, reopen the app and look for the SmartThings skill, which you should activate.

If the problem continues, you should wipe the app data. By navigating to your phone’s settings and selecting app options, you may do so. From there, look for the Alexa app and tap on it. Navigate to the storage settings menu and choose “Clear All Data.” After that, you must relaunch the app and sign in to your Amazon account. To see whether your problem has been resolved, use the SmartThings skill.

7. Reset Alexa Device

Here’s how to quickly reset an Alexa device:

You may factory reset your Alexa device in two ways. The first method is to use the Alexa app, and the second is to use the device’s physical buttons. The rest of this tutorial will lead you through those steps.

Reset Alexa Using an App:

You may reset Alexa via the phone app or the web app, which can get accessed at:

1. Go to “Devices” and then “Echo & Alexa.” In the Alexa app’s bottom right corner, tap “Devices.” Then, in the upper left corner of the screen, pick “Echo & Alexa.” It will provide you with a list of all of your Alexa devices.

2. Select the Alexa Device to Reset from the drop-down menu. Select the Alexa device you want to reset from the list of devices.

3. Select “Deregister” or “Factory Reset.” You will discover two names to reset the device depending on the device. “Factory Reset” will appear at the bottom of the menu for Alexa screen devices. You will see a “Deregister” option for all other Alexa devices. Both of these alternatives do the same thing: they reset your Echo.

4. Confirm your want to Reset or Deregister your device.

Select “Factory Reset” or “Deregister” to confirm that you want to reset your device. If you do not like to reset the device, click “Cancel.”

Reset Alexa Using a Device:

A second approach is to reset your Alexa device physically. This procedure varies based on the device. Some Echo devices employ a pin-style reset button, while others use a mix of other Echo buttons.

If you find that Alex won’t reset, then you’ll have to troubleshoot this problem.

8. Replace Your Alexa Echo

Since replacing your Amazon Echo is the fix you probably didn’t want to hear, if you’ve found that your Alexa is damaged and the problem is deeper than it not discovering other devices, you’ll need to get it replaced. If you have experience with repairing your Echo and you have the appropriate tools, you can get it repaired. If not, you’ll need to go to a repair store that can get your Echo dot repaired.

If a repair store isn’t around, you can replace your Amazon Echo (view on Amazon). If you Echo is an older generation, upgrading to the 4th generate will lower the number of issues you have with your Amazon Echo and you’ll no longer experience the discovery issues if it’s being caused by a problem within your Echo. The Echo is relatively cheap and having one that functions properly is crucial for convenience around your home.

9. Contact Amazon

If you are still unable to remedy the problem, your best choice is to contact Amazon support and request help. Create a support ticket on the Amazon forums and provide any pertinent information about your problem. Once the support staff has a clear idea of your situation, they will walk you through several troubleshooting approaches that will assist you in resolving the issue at hand.


Alexa cannot detect devices since it is incompatible with them and is linked to a separate WiFi network. It cannot identify intelligent gadgets that are not configured and have uninstalled skills. An out-of-date app and device firmware and disabling UPnP may also hinder Alexa from detecting devices.

David Johnson is a freelance writer with 9 years of experience writing for Techzillo and other established tech outlets like iMore. His focus and key interests are Apple and accessibility as well as consumer technology in general. Read our Editorial Guidlines and Fact Checking process.


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